Public Storage - Merriam - 7100 W Frontage Road

Friendly, helpful and good price

I recommend this storage company

Recommended: Yes

Poor customer service after application.

I was assigned a unit that was not compatible with my needs. Even though I indicated I needed boat storage, I was assigned a unit that was not accessible for a boat on a trailer. The lady on the premises Monday, 5/27 was very willing to make a unit switch but did not seem to be familiar with the computer system. The additional administrative charge due to the change of units should not have been charged to me, as the assignment was done without regard to my expressed needs. Two days later, the on-line access through the application on my phone would not work. The system displayed the message that the gate could not be found. I called the local facility and left a message but have not received a return call to date. Very dissatisfied with this storage facility customer service.

Recommended: No

Easy to find easy to move in.

Found the storage before it opened. Downloaded the app and opened the gate at 6 am and proceeded to unload.

Recommended: Yes

maybe a virtual tour might be better.

The storage is clean. It’s a much older facility and the lot needs pot holes fixed all over it. The pricing could be better. The office staff was amazing and helpful.

Recommended: Yes

Great space, Great access, Easy to get to!

Great space, Great access, Easy to get to!

Recommended: Yes

Quick Response

Great prices and speedy customer service!

Recommended: Yes

Very helpful

Staff very helpful they went out of their way to make things easy. enjoyed the interaction.

Recommended: Yes

Great people

Manager was super fantastic and Abby who had started that day was amazing. They both made me feel great.

Recommended: Yes

Good price, friendly manager

The pricing was great for what I got, and the manager was super helpful.

Recommended: Yes

Great customer service

Lindsey was great. She made my move in experience great and easy.

Recommended: Yes

Nice facility!

No issues! Amanda did an excellent job!

Recommended: Yes

You have to carry their manditory insurance at an additional $15 a month!.

The day I moved in I was NOT told or even in the description that I had to carry their mandatory insurance. I already have rental insurance and that raised a 5×10 from $44 to $59 plus tax. As I was already packed and need the stoage locked ASAP, I was really unhappy. Kinda misleading.

Recommended: No

The office lady was awesome

The office lady was awesome. I signed up online, and she called me less than 5 min later. Very clean and well kept facility. Recommend public storage to every one.

Recommended: Yes

it was fast informative and I was very...

it was fast informative and I was very satisfied.

Recommended: Yes

The storage manager was extremely kind...

The storage manager was extremely kind and so helpful. She let me know when she is available in her office if I need any sort of help. She even know some of the other storage unit holders that she has helped before as she gave me a tour of the property and my unit.

Recommended: Yes

Great Customer Service

Lindsey made sure my move-in process was easy and painless. She also made sure I had everything I needed to protect my items!

Recommended: Yes

Very efficient

Very efficient. Very courteous associate helped us in all ways.

Recommended: Yes

Just glad to be back at Public storage

Just glad to be back at Public storage. I've utilized other companies and I have to admit for value and security I'm again glad to be back

Recommended: Yes

We had an awesome move-in with help...

We had an awesome move-in with help from Frances at the Merriam, KS Public Storage. She is amazing. She really went above and beyond to make sure we had a good move-in. She gave us lots of tips about things we hadn't thought about for our storage, and gave us an awesome unit close to the gate. We love her!!

Recommended: Yes

Friendly staff

Friendly staff. Helped me with everything I needed.

Recommended: Yes

Great price on a huge storage unit

Great price on a huge storage unit, attendant is friendly and always helpful.

Recommended: Yes

Office staff was incredibly friendly

Office staff was incredibly friendly. Property was clean. My only issue is that the surface of the parking lot/roads is incredibly uneven and hilly which made our unload very tedious.

Recommended: Yes

Second time renting with them. Great overall service, as well as clean, affordable units. Highly recommend!

Recommended: Yes

Lady was very helpful

Lady was very helpful. Very easy to get everything done and start moving into the storage unit.

Recommended: Yes

Was helping a friend clean out a unit there and the manager was very helpful and professional would recommend to anyone

Recommended: Yes

I had a locker at this location for 21 years and 9 months. When they replaced the doors and lock style, they notified me so I could be present. When I did finally move everything to my house in Eudora, Kansas, I found items I thought were lost or long gone. I was very satisfied with the management at this location.

Recommended: Yes

Great service

Ashley was wonderful! The best experience of customer service that I've had anywhere recently. I would highly recommend this place to friends, family and co-workers.

Recommended: Yes

Great experience... Ashley makes the difference, excellent customer service. Clean and comfortable atmosphere. I highly recommend this location to anyone needing a storage unit. Thank you Ashley, and God Bless.

Recommended: Yes

I rented a unit for the past 2 months at this location and it was very satisfactory. The unit and the entire facility were very clean. The property was well lit at night, and is surrounded by high end car dealerships and other businesses that lend to a reputable neighborhood. The premises were secure, and I felt like my belongings were safe. Dennis the property manager is very personable and professional -- makes you aware of the extras that are available, but isn't pushy or overbearing. And he keeps a close eye on the place. The price and value were best in class for the area. If I need a storage unit in this area again, this Public Storage facility is at the top of my list.

Recommended: Yes

Customer Service and accessibility

Great service and easy to access!

Recommended: Yes

best customer service

Marissa was wonderful! Great smile and lots of personality! I chose this place because of her.

Recommended: Yes

Five Stars

I have nothing but good things to say about my experience with Public Storage. Everyone I have been in contact with have all been a great help to me. I would recommend Public Storage to everyone!!

Recommended: Yes