Phyllis Sargent
Apr 07, 2023
Much improved
This space has been modernized and cleaned up, and the customer service is excellent. No ugly surprises, just straightforward rental at a good price.
Recommended: Yes
Tina jones
Aug 26, 2022
Great place wonderful people
You're a little while but it from the time I have been here customer service is great you need to clean roomy spacious I would definitely recommend this to others
Recommended: Yes
Mikel Alexander
Jul 31, 2022
Great overall experience but the online assistant needs more training
Office staff was great to work with. The online broker didn’t give all the details which created a longer check out at the facility. We weren’t given details about needing insurance for the rental unit or other items as well.
Recommended: Yes
Kay Bradshaw
Jul 04, 2022
Too new to rate.
I don't do reviews. Entirely too new to rate.
Recommended: Yes
Benita Festervan
May 29, 2022
Great place and very helpful
Great costumer service easy access and good location
Recommended: Yes
Kamia Morton
Apr 02, 2022
Great place
Sara is awesome! She explained all that needed to be known and very friendly.
Recommended: Yes
Christina Vest
Mar 29, 2022
The location was easy to find.
The only problem I had was in finding the unit. The unit number that was given had a K at the end. That was very confusing since the building didn't have a K on it. Otherwise, everything
was fine.
Recommended: Yes
Suzy Wampler
Mar 03, 2021
Clean and nice staff
Very easy to rent and get my stuff into the unit. Very nice staff also. Highly recommend!
Recommended: Yes
Clint Corcoran
Feb 28, 2021
Terrible customer service
After 3 years of storing items...during pandemic financial hardships, were unwilling to work with me on making payments and foreclosed and auctioned off my possessions.
Recommended: No
Heidi
Feb 25, 2021
Overall pretty good
The people are friendly and helpful and it’s conveniently located, but I am disappointed that the price went up so much when I’ve had my unit less than 1 year.
Recommended: Yes
Linda
Feb 25, 2021
Very helpful staff.
The staff at this facility is awesome. They are always very helpful and friendly.
Recommended: Yes
Tawanda
Feb 24, 2021
They don’t really work with there tenants...
I would not recommend them especially if you are in a financial jam, they aren’t very caring and they go up every year... maybe it’s just my experience since the pandemic. Maybe their customer service and office that I rent from will become a little bit more kinder...
Recommended: No
John Tomecek
Feb 24, 2021
Cost of unit
I've had the unit for a long time and when I initially rented it I provided a declaration of insurance noting that my home owners insurance was covering the insurance on the unit. I have just been informed that document is not on file. Which means that you have been charging me for insurance for many years. I have a document from October 22, 2015 that is noted that Lori has remove the cost of insurance.
Recommended: Yes
片来
Feb 24, 2021
Expect yearly rate increases
This is an average storage unit facility. Not awful and definitely not great. They tend to increase rates yearly and you can be paying more for your unit than if you go online and sign up for a new unit. Place is kept fairly clean. My unit had leaked in the past and i believe it was fixed but took more time than it should have. I have had my lock go missing. I also have had a staff member place a red lock on my unit by accident which was pretty inconvenient. When i have had an issue with my unit and make a phone call to the office I am always told they will call me back but they have never followed through. I have always had to call again. My unit is on auto pay and once my CC had expired and i hadnt realized it and they would not remove the late fees they charged. I paid as soon as i realized that the charge had not hit my card. I have been a tenant for about 7 years simply due to the location.
Recommended: Yes
Tracy Cain
Feb 24, 2021
Completely satisfied with my storage unit! ЁЯЩП
The the facility is clean and maintained. Any questions that I have had (ie gate access) have been handled promply. I like the fact that someone is there to answer the phone after hours and I like the fact that I have access to my unit 24/7
Recommended: Yes
Judith Hicks
Feb 24, 2021
Convenient, clean, appreciated that rate unchanged first two years
We've had this interior unit for over 3 1/2 years. I would have given five stars except that we did not receive notice that the entry combination had been modified. We were unsuccessful at getting in about mid-day in January and no one was in the office to help. This is the only complaint we've ever had.
Recommended: Yes
david thatcher
Feb 24, 2021
could be much cleaner more maintenance needs done
storage door needs fixed doesn't stay in track when opening! door to outside storage unit broke. air filters never get changed.
Recommended: No
Kevin Cooper
Feb 24, 2021
Good experience
Everything was good except they changed my rate from $136 to $150 and I wasn’t aware.
Recommended: Yes
Breanna
Jul 12, 2020
Fantastic place and wonderful staff. EXTREMELY HELPFULL
Honestly such a friendly staff and great unit. Plenty of space!
Recommended: Yes
Breanna
Jul 10, 2020
Awesome place
Great people and great place to store at!
Recommended: Yes
桓祥
Mar 25, 2020
Everything was smooth from doing the paper work to actually moving in.
So affordable and excellent customer service
Recommended: Yes
Gelin Monsalve
Feb 26, 2020
Everything good
People very friendly, clean storage
Recommended: Yes
Jessica
Dec 21, 2019
Easy move in, the lady who helped was nice.
Easy move in! Rep was very kind!
Recommended: Yes
Amber
Dec 12, 2019
Good place
Friendly, clean and good price
Recommended: Yes
Steven
Dec 07, 2019
Very nice clean facility.
I was a little disappointed the unit was so small. And I don't think insurance should be required. Other than that I am pleased I found a place so close to where I am staying.
Recommended: Yes
shelisha
Sep 16, 2019
Great Location! Friendly!
Great location and staff is very friendly. The units are easy to get to as well.
Recommended: Yes
Tricia
Jul 12, 2019
Just right
Needed just a little storage space. 5/5 was just right!
Recommended: Yes
Judith
Jul 07, 2019
Fast and friendly service.
Fast and friendly service. Easy to access area.
Recommended: Yes
T Mondragon
Jul 07, 2019
Feeling confident my stored items are safe.
Check in was efficient with my on-line reservation in advance. Office staff was professional and the fact they had items stored there made me more confident regarding security.
Recommended: Yes
Raven
May 17, 2019
In and out!
Was welcomed with open arms and paper work. And was on my way to my assigned unit in about 15 minutes of being there. Very fast, very friendly. The unit was clean minus a few dead bugs and I was in and out in a short amount of time.
Recommended: Yes
L. Rexford
May 05, 2019
Great service!
After a long day of moving we were running a little behind schedule. Staff stayed late to get us in a unit. I’m sure no overtime pay was earned... just a personal kindness. Thanks!!
Recommended: Yes
Michael
Apr 30, 2019
24 hour access, clean and safe.
Easy to do business with. I like the 24 hour access.
Recommended: Yes
Nancy
Feb 08, 2019
Moving from Florida
Everything went smooth. The ladies in office was nice. I have 1 concern on what looked like hole in roof and wood looked wet.
Recommended: Yes
Renee
Feb 03, 2019
Great!
It was an easy process and would recommend!
Recommended: Yes
Rich Hauer
Sep 24, 2018
Very pleased with staff and space
Super helpful staff to get me in on short notice
Recommended: Yes
jeremy
Feb 16, 2018
Excellent price
Moved in my unit in minutes. Price was also well worth the unit.
Recommended: Yes
Angela
Feb 03, 2018
Rented storage climate controlled
Quick to get me in storage in 24 hours with main toll free number good email communication by email and location called and had paperwork ready.
Recommended: Yes
David Brown
Oct 01, 2017
God value
Needed a cheap quality storage place
Recommended: Yes
Leann
May 26, 2017
Overall great
First time renter, pain free experience!
Recommended: Yes
Leann
May 24, 2017
Clean and easy access
Pleased with this company and the ease of renting.
Recommended: Yes
Jeromy
Mar 20, 2017
Helpful and Friendly
The clerk at the storage unit office offered to stay over so I could sign up after my shift at work. If it weren't for that, I'd still be hunting for a storage unit.
Recommended: Yes
Kenny
Jan 10, 2017
Great customer service
Very friendly and effecient. Place was well maintained and price was reasonable.
Recommended: Yes
Ken
Sep 14, 2016
Service getting the unit was real well
Wish there wasn't a lock on my unit on Sunday But got it off for me to move my things in on Monday
Recommended: Yes
IRVIN
Aug 11, 2016
Great people, great location
Everyone was friendly and helpful and location is close to UK.
Recommended: Yes
Elizabeth
Jul 27, 2016
Easy, convenient, professional!
Easy to find, easy to navigate. Tatiana, the manager, was friendly and professional. The place is immaculate. My singular complaint was a little difficulty getting the door down and my lock on, otherwise A experience!
Recommended: Yes
Teresa Littrell
Jul 10, 2016
Life changes create storage needs
We needed an inexpensive, convenient storage solution and Safe Storage is perfect for us. Everyone has been friendly and helpful. It is easy to get in and out quickly. We feel that our stored belongings are in a very safe place.
Recommended: Yes
Shazia
May 09, 2016
Great storage facility
Excellent customer service. And very willing to accommodate customer needs.
Recommended: Yes
