Heather Pettersen
Dec 31, 2022
Ms Whitney is the Best!
Since 2020’s great orchestrated pandemic customer service hardly exists anymore, however in dealing with public storage and meeting Ms Whitney, I have hope customer service is not dead.
Whitney went above and beyond!
Thanks for excellent customer service!!!
Recommended: Yes
Steven Banister
Sep 29, 2022
Great Service
Thanks Kenya for being so nice & friendly.
Came in to check on my unit Kenya was very polite.
Thanks Kenya.
Recommended: Yes
customer
Dec 15, 2020
Your staff and facility are great
Your staff and facility are great. Both women I have had contact with were so helpful. Andrea was the 1st, sorry I don't remember the name of the 2nd woman, but she was great also. I have already recommended your place to several people.
Recommended: Yes
Alexander Beard
Sep 18, 2020
The employees were very nice and took...
The employees were very nice and took good care of us. We are very pleased we decided to get the locker at your location.
Recommended: Yes
Samuel
Jun 15, 2020
Too expensive
You can get a locker for a resonable price but thats it. Everything else is way high! The 3' x 4' locker cost like $22ish. The next size up 5' x 4' I was quoted $108!
Recommended: Yes
Emma C
Oct 25, 2019
Facility is clean and storage units are...
Facility is clean and storage units are easy to access. Representative was very friendly and helpful.
Recommended: Yes
Dwen Scott
Oct 03, 2019
Every thing is good keep up the good...
Every thing is good keep up the good work
Recommended: Yes
Heleana Elly
May 02, 2019
good storage but too expensive
good storage but too expensive
Recommended: Yes
Shelia W Jones
Sep 18, 2018
It'like a family house outside of a...
It'like a family house outside of a family house, Thanks to Public Storage
Recommended: Yes
Ryan
Apr 17, 2018
Good, but watch out for hidden costs
Experience was good overall--storage unit rental was very easy / streamlined, and equally easy to end when ready to move out. Security measures made me feel comfortable, and the location manager performing the onboarding was very helpful. Advertised first month free was not quite true--administrative costs and buying a special lock designed only to fit their units came up to ~$60 before getting in the door. Overall I wasn't disappointed at all, but this bothered me .
Recommended: Yes
Robyn Loda
Jul 04, 2017
I'm having a very positive experience with this location, particularly Kevin, who is always kind, helpful & an ace at following up. This location is also always clean, even the bathroom. ??
Recommended: Yes
Ciarrion Matthews
Jun 29, 2017
Went to inquire about a unit and was greeted by Ashley, she definitely gave A1 customer service. I would highly recommend this location if your looking into a storage unit.
My mother had a issue with her unit/ rental payment and the district manager Daniel Regan he corrected her issues he provided above and beyond service. The customer service representative in the store was polite, and made sure the she that she was able to speak to the district manager, her service was above and beyond as well.
Recommended: Yes
Kelly Smith
Jun 29, 2017
I want to just that I'm am very pleased with the way Kevin handled my situation. I totally forgot about my storage unit and my items inside and he reached out to me to remind me that I had acquired a late fee and was about to get another. I went in to pay and he helped me get the late fee removed. He didn't have to do that because I was my fault but he did it on his own. I wish more customer service reps were just like him.
Recommended: Yes
Peter-John Hanne
Apr 05, 2017
Everything went very smoothly with ...
Everything went very smoothly with hospitality.
Recommended: Yes
Martin Nelson
Mar 30, 2017
I was impressed how professional ...
I was impressed how professional renting a space turned out to be. Very impressed.
Recommended: Yes
Roschelle Rumley
Mar 09, 2017
The customer service at Public Storage on 3900 Tchoupitoulas Street was great. Kevin was so helpful and polite. The price was great and the space of the unit was just right. Thank you, job well-done.
Recommended: Yes
Kandise Woods
Feb 03, 2017
Received five star service from Ashley from the word go. She helped us find the right size unit for our needs and suggested appropriate moisture solution measures as well. She was knowledgeable without being overbearing and made this a quick and easy process. The facilities were clean, convenient and secure.
Recommended: Yes
Kristin Chapman
Jan 04, 2017
The staff...
I just started renting from PS in New Orleans, and the staff you have at the Tchoup location made my life. I cannot remember her name, and I feel so bad for that, but you need to find a way to honor her commitment to your company.
Recommended: Yes
Tamzon Feeney
Jul 19, 2016
WE REALLY ENJOYED OUR RENTAL EXPERIENCE AT THE PUBLIC STORAGE UNITS ON TCHOUPITOULIS STREET!
The lady at the desk, Lavon, was as nice and helpful as can be. The units were excellent. The grounds were clean. We rented a large climate controlled unit inside . The inside corridors were clean too.The only thing was that the elevator was small. We fortunately did not have large furniture items to store.So it was ok for us. If you store large items better get one of the drive up units with outside drive up entrances.
Recommended: Yes
Cross country mover
Apr 06, 2016
Friendly, but smells gothic
Front desk lady was awesome. Security seems ok, but concern with possible water damage down the line. Smells damp and musty.
Recommended: Yes
Rhonda Beasley
Jan 06, 2016
Great
Employees or great.
Recommended: Yes
Kathryn Frankola
Jan 05, 2016
Great Storage Place
I loved Public Storage. The best part was the air conditioning. The freight elevator was also very convenient. The staff was very kind and helpful and the price was reasonable.
Recommended: Yes
