Teresa Walsh
Jun 01, 2023
Move in experience could have been better.
There weren't any flatbeds to assist with moving in. I left a message in the office. I was told that people either steal or keep the flatbeds in their units. There must be camera's to see who these folks are but if this issue is known to public storage there should be some available, perhaps in the new owners unit, where they then must return it after moving in.
Recommended: Yes
James Booker
Dec 16, 2022
Great
Great experience! I am so glad I shopped around and found this storage unit close to my house and easily accessible!
Recommended: Yes
Jan Powell
Mar 22, 2022
Easy process overall.
The facility is as described. Clean, climate controlled and surprisingly large at 10x15.
Recommended: Yes
Bruce White
Oct 13, 2021
The unit is clean and the service is professional.
I would recommend this facility to my family and friends.
Recommended: Yes
Ramsey
Sep 04, 2021
It is always a hair on fire experience in moving.
It is always a hair on fire experience in moving. Thankfully a professional like Sandy at Self storage was there to put out the fire. Sandy had my reservation and outlined the rules and information about the storage property very well. If renting ask for Sandy she is on the ball.
The only downer was that when I went home to apply the APP to my phone the APP was NOT tech friendly and was unable to perform and therefore I will use access code and recommend any new unit shoppers to do the same
Recommended: Yes
Suniel
Jul 22, 2021
Very quick and easy, associate was very helpful
Very quick and easy, associate was very helpful
Recommended: Yes
Florencia Salinas
Jul 19, 2021
Nice staff and location
Staff was very nice and quickly helped us
Recommended: Yes
Callie
Oct 02, 2020
The Representative Sandy was great.
The customer service Sandy give at the Malden location was great. She was very thorough in giving me the necessary information needed and happily answered all of my questions.
Recommended: Yes
Angela Mullins
Jul 29, 2020
The representative Sandy at the Malden...
The representative Sandy at the Malden was outstanding. She was very thorough in giving me the necessary information needed and happily answered all of my questions . She was very polite and not at all pushy like the people at Uhaul down the street. I have been in retail for 26 years and she is definitely an asset to your business. Especially during these trying times of the pandemic.
Recommended: Yes
Stacey Carlo
Nov 26, 2019
New Client
So far so good. New Client so we shall see with time.
Recommended: Yes
Michael Newton
Nov 19, 2019
This storage facility is top notch and...
This storage facility is top notch and I couldn't imagine doing business with anybody else . Not only is the customer service Impeccable but I feel confident leaving my stuff here. Along with the security gate ,loss prevention procedures,cameras,and durable locks I have peace of mind.The facility is also climate controlled,clean,and offers dollys to move your stuff with .I highly reccomend.
Recommended: Yes
Gideon
Aug 20, 2019
Good check-in, but problems on site.
Had a great experience checking in. The attendant was friendly and helpful, and the unit was clean. However I have two issues:
1) The restrooms are locked after hours, and that is insane. After two hours moving equipment, I needed to use the facilities badly and to wash my hands, but the restroom was sealed shut. This is incredibly inconsiderate and I see know security or other benefit given that a person can be attacked anywhere in the quiet sprawling campus, and should be corrected ASAP.
2) While opening the rollup in our unit, the door ran past it's stop on the track, came around and whacked me so hard in the arm that I initially thought it broke my ulna. Had I not looked up in time it would have caught me right in my head and literally cracked my skull. I am fine, but this is obviously Not Good in a big way. Please make sure that attendants thoroughly inspect these items before renting to new customers.
-Gideon
Recommended: Yes
KC
May 08, 2019
Warm Welcome
Upon arriving to look into renting a storage unit, I received a warm welcome from the front desk. The gentleman was patient and showed me a couple of locations for two different size units. He even went back to the second floor to show me another unit after the first showing. He was happy to help and was knowledgeable. Plus, he appeared to like working at the Malden, MA location which is always a good sign.
Recommended: Yes
Nando
Mar 12, 2019
Excellent Customer Service A!
From the moment I clicked to reserve my space online my experience has been more than A. I received a call from Sandy at this location within moments to schedule my move in date. Sandy answered all my questions, explained everything, and offered suggestions when arrived for my appointment. Sandy was pleasant and had a great attitude while helping answer some of my annoying questions :). The location is clean, easy to access, and affordable for any situation. Would highly recommend! Great Customer Service!
Recommended: Yes
Richard Turner
Feb 12, 2019
Clean, Bright and Easy
Storage facility was Very clean, had great lighting and the rates are very reasonable. Feels safe and secure.
Recommended: Yes
Margaret Walsh
Dec 11, 2018
Quick easy not enough Dolly's tho
Quick easy not enough Dolly's tho
Recommended: Yes
Joseph Oliveri
Apr 02, 2018
Friendly and helpful
Russell has done you well. Explanation clear and logical. Place is clean.
Recommended: Yes
ALEJANDRO SUERO
Sep 06, 2017
Sandy was by far one of the most friendliest and kindest persons I have encountered in customer service. Moving can be very dreadful, and laborious but sandy went above and beyond to help me and ensure my move went smooth, and my storage options where all taken care of. thanks again.... Brian
Recommended: Yes
J Li
Sep 04, 2017
I had a easy move in and Sandy was very helpful and patient . (Thanks Sandy) The store is clean and the manager was very good i would recommend anyone to use this storage
Recommended: Yes
Christine Knox
Jun 30, 2017
I was very happy with the customer service here. I was given a tour of the facility and my agreement was explained clearly. They are very willing to answer questions and it's easy to pay online. The facility is also clean and well lit! When it was time to move out, I got a phone call thanking me for my business. Very professional staff and would use them for storage again in the future!
Recommended: Yes
Catherine Doherty
Feb 28, 2017
Easy experience
I only thought you should have more carts to bring your belongings to storage.
Recommended: Yes
Andrea Walker
Oct 28, 2016
The store manager made a difference
The store manager was friendly, patient and very nice to all customers. She thoroughly explained the process and made me feel confident with my choice in storage facilities.
Recommended: Yes
BRT, Boston
Apr 05, 2016
Great place!
Clean, secure, helpful personnel, and easy to get to.
Recommended: Yes
Margarita Quijano
Jan 26, 2016
My household items are in the best care.
This is the third time i have used Cube Smart Public Storage. in the past I have had a wonderful experience . I am sure this time I will be very happy as well .
Recommended: Yes
KLR
Nov 25, 2015
Lots of good, but not clean.....
This facility has a lot going for it (Eastern Avenue, Malden, MA). FANTASTIC employee - Daniel - very customer service oriented. The only two items that are troublesome is the carts "disappear" and that is frustrating. The other item is that the entry and elevators are gross, very dirty.
Recommended: Yes
Christine B
Jun 02, 2015
First Time Storage Unit Renter
This is the first time I've ever needed to use a storage unit. Public Storage and Chris in particular was very helpful. The facility and the unit were very clean and the process was very easy. I would use them again and recommend them to friends.
Recommended: Yes
Roberta Lavery
Jan 24, 2015
Nice place to store your belongings.
We recently moved from a duplex to a 6 room apartment and needed to store a great deal of personal belongings. The Public Storage facility in Malden was our choice of places to go. Chris, the manager, was very helpful in showing us the available units and assisted us with our needs. We actually had to rent a second unit; which Chris, again, was very accommodating and helpful and attentive to our needs. We found the facility to be very clean, well lit, secure and easily accessible. We feel that our belongings are safe and conveniently accessible to us and the the available hours to access our belongings are flexible and accommodating. We are satisfied and thankful to have such a nice place to keep our belongings since we have down-sized our living space.
Recommended: Yes
