Public Storage - Methuen - 105 Pleasant Valley Street

Awesome place and convenient

The place is clean no hassle getting to the unit..

Recommended: Yes

No one is in the office at all times during office hours

We have been 4 times in one week, and each time the office was closed so we could not get a dolly or truck to move our items in, since they need to be signed out. We had to wait an hour the first time (the fire alarm went off and the fire department showed up while we were waiting) and 2 other times we left with a full truckload to try again later. One time we just used the loading dock and carried everything by hand to the locker down a few corridors. The last time (Sunday) we had furniture to move and the parking lot was closed due to being paved. So again we had to leave with a full truck and hope it didn't get rained on and also had to reschedule with the people we paid to come with us. We are moving in pieces since we are selling our house and clearing as we go. Its a very clean place and the people we have been able to deal with are great, but it is extremely frustrating to show up during office hours and not have hand trucks or carts available. I understand that they may be short staffed and have to leave for lunch and other duties, but it would be helpful to know when those times are so we can avoid showing up when there is no one at the office.

Recommended: Yes

Highly recommend it.

Great service. Jules was very detailed and informative. Clean!

Recommended: Yes

I am extremely impress with Ashlei and...

I am extremely impress with Ashlei and Morgzn. They are both professional, helpful and cheerful.

Recommended: Yes

Love this place and the girl that works...

Love this place and the girl that works there is very nice and friendly very helpful made my moving experience better

Recommended: Yes

5 STARS

5 STARS. GREAT LOCATION , SECURE PLACE , CLEAN , PLENTY OF STORAGE LOCKERS TO CHOOSE FROM , AWESOME STAFF !!!! HIGHLY RECOMMEND THIS PLACE.

Recommended: Yes

I can't say enough good thing about my...

I can't say enough good thing about my experience with Public Storage. Ashlie & Morgan were terrific and went above and beyond for us. Thanks for the great service!

Recommended: Yes

Excellent customer service

Excellent customer service

Recommended: Yes

Helpful workers

Helpful workers, don't like that there is no gated entrance. Felt exposed.

Recommended: Yes

The overall operations of the storage...

The overall operations of the storage place is very acceptable.I have only been there a week and have dealt with 3 different employees and all seem to be well trained and they were all polite.

Recommended: Yes

I will definitely recommend Public...

I will definitely recommend Public Storage, alway such a great experience. I had an emergency, was very last minute and they got me right in. Always so professional, helpful and kind. Thaank you!

Recommended: Yes

My experience was excellent

My experience was excellent. I had so many concerns when I arrived and the guy behind the counter was amazing and eased my mind on every point. He also was able to honor a rate that I had reserved online weeks prior. The facility is very clean, quiet and is well taken care of. I will definitely never rent from any other facility again. Especially the manager was the most helpful part.

Recommended: Yes

better price would be better.

better price would be better.

Recommended: Yes

Awesome Storage in Methuen

Great customer service. Place is convenient and offers great prices. Space is neat. The only compliant I have is that they need to fix elevator or add another one.

Recommended: Yes

Nicole and Richard we very friendly

Nicole and Richard we very friendly. I appreciate their fine customer service! They answered all of my questions and treated me very well.

Recommended: Yes

GO WITH THE BEST

Public Storage worked with me and made sure my unit was ready and waiting for me. They are definitely the best ones to do business with, very professional and GREAT SERVICE.

Recommended: Yes

I am so happy that i was introduce to PS. The staff was very helpful. One particular employee was very professional, he helped me with all my question. Clean and safe facility and location. Easy to access from highway and main roads. Very pleased.

Recommended: Yes

Definitely would recommend this public storage facility to everyone. The employee is very respectful and very helpful. Best customer service a person can have and they do their best to make sure their customer happy. Awesome place to rent storage space and it's affordable.

Recommended: Yes

Could have my carts available and in ...

Could have my carts available and in better shape (3) for all the units is not good

Recommended: Yes

Came by to inquire about a unit. Very nice and clean place. The person in front answered all my questions and was very nice. Look forward on renting here in September. Highly recommended

Recommended: Yes

I would recommend your Methuen facility ...

I would recommend your Methuen facility only at this time, Christine and victor went above and beyond during and after my move to the Methuen facility. I was very disappointed with the Woburn facility as it is very mismanaged and filthy site.

Recommended: Yes

Exceeded expectation with customer service. Staff very helpful. 1st visit worked with Victor to check out facility and reserved unit. Next day Christine processed our application and made sure all our questions were answered. Inside of facility is spotless. Could use new wheels on moving carts, a little hard to push straight. I expect that happens over time due to their utilization. Wish visitors would not be so messy with trash outside. The staff does such a great job with the inside and outside building but the grounds not so. Location excellent too.

Recommended: Yes

Awesome experience!

Great personnel, Awesome experience and OPEN till 9:00pm! WHAT?!!! ?? I will recommend recommend you everyone I know. Hands down, no questions asked!

Recommended: Yes

I am a returning customer to this location and I am very pleased to know that there is new FRIENDLY AND PLEASANT staff. My mom and I have another unit here and we both have had many very negative experiences with previous personnel. The new manager is so upbeat and so nice to talk to, unlike one girl I dealt with a few months ago, Nicole, she even refused to open the door with only 2 min left before closing. I'm glad to know things have changed positively. Mariela did such a wonderful job explaining everything and I look forward to continue being a customer here.

Recommended: Yes

Service

Quick service the lady working at the front desk did awesome she explained everything to me walked me through to my storage showed me everything great service

Recommended: Yes

Public Storage Methuen, MA review

Friendly, knowledgable staff but unfortunately, after they close at 6PM each night, you cannot use their dollies. That makes it hard for standard working hour folks to be able to lug their items unless they go out and buy their own dolly & they are expensive. Rates are comparable in the field especially for climate controlled so hats off for that. HORRIBLE snow removal practices at the Methuen, MA location. My husband slipped & fell once. You have to use inhuman force to push dollies through the snow. Ice melt should absolutely be protocol. Last issue is the standard sized doorways within the building. Obviously people are moving many varied-sized items and a double door would make MUCH more sense. Overall grade for this unit: C-

Recommended: Yes

Great storage place - very efficiently run.

First time I have ever used a storage facility, and they have made it very easy. Consistently good customer service from their office.

Recommended: Yes

It was the right, helpful fit for me.

I needed a storage facility quickly and public storage was their for me offering me a storage facility for $1 the first month and reasonable rates there after.

Recommended: Yes