Kara Kosmides
Feb 24, 2021
My movers and I waited for 90 minutes
I had a checkin in appointment at 11am. No one was there. I had to pay the movers for an additional hour and a half while we waited around. Door locked, no one answering the phone, call the district office to make contact, they were a bit rude but eventually got in contact with a site manager 35 minutes away to go to our location in Annapolis to handle our check in. The manager at our location simply didn’t show up that day, didn’t call or tell anyone. Cost us an unnecessary $350 in overtime in the freezing cold with the team of movers held up standing around, truck rental and had to reschedule their other client on account of this delay. But we were captive customers by that point so we just completed the move into the storage unit bc at that point changing the plan would’ve just cost more. I understand “things happen” but I think how I was treated on the call to the district office is what really demonstrates how we, as customers, are valued - or better yet NOT valued.
Recommended: No
Nancy
Mar 31, 2020
Easy in!
I was able to rent a large unit at the last minute. Check-in was easy, and we were able to store our items in a nice unit so we didn’t have to throw anything away.
Recommended: Yes
Nancy
Mar 26, 2020
Convenient
I needed a short term storage unit. The larger ones weren’t on special, but this was convenient and we could move in immediately. Staff was pleasant and explained everything to me before I had to sign. There was a backup on West Street because a car was holding up 4 others trying to get in, but once we got in, we found our unit to be roomy enough, clean and easy to get to.
Recommended: Yes
BECKY
Jan 17, 2020
Pat was great and showed me all my...
Pat was great and showed me all my options. He took the time to explain things to me & help me make the best decision for me. The facility was secure & well kept. Thank you - BECKY
Recommended: Yes
CC
Oct 14, 2019
Pat - Great Manager
Pat, the manager at the Annapolis facility, goes over and beyond to make his facility top notch.
Recommended: Yes
Nick A Egelanian
Oct 02, 2019
Very smooth and quick process with...
Very smooth and quick process with helpful agent
Recommended: Yes
David Berman
Sep 23, 2019
Great Service, Clean Facility
Clean, convenient, great service. Pat did a great job teaching us about the facility and showing us around. Unit was taller than expected. Happy all around.
Recommended: Yes
Gail Dehn
Mar 11, 2019
Great experience
Great experience. Excellent customer service. Pat was friendly and knowledgeable. Simple process.
Recommended: Yes
Jerry Carter
Jan 05, 2019
Customer service is outstanding
Customer service is outstanding. The property has easy access and it is clean facility
Recommended: Yes
Greg
Nov 05, 2018
So far so good..Internet price is much...
So far so good..Internet price is much cheaper then store price. Place is clean and very friendly. Many options to pay . Great location .
Recommended: Yes
Joni Karr
Oct 02, 2018
Best experience ever
Best experience ever
Recommended: Yes
Sigrid Trumpy
Sep 10, 2017
Laurie did an excellent job of suggesting units, showing them to me and reviewing my options for storage. She was very helpful, and a pleasure to work with. I will definitely recommend this location to others.
Recommended: Yes
Ron B
Aug 19, 2017
Laurie was EXTREMELY helpful!!! She showed me 3 different units till I found the one that was very convenient. Thank you for your help!!!! Ron B.
Recommended: Yes
Anna Wargula
Jul 18, 2017
Laurie and Ben are fantastic and I really enjoyed getting to know them while using Public Storage. They are efficient, friendly, and helpful with all my questions and requests. Whenever I had a problem, I could count on Laurie to help me resolve it quickly. The facilities are clean and in good working order. Move-in/out was smooth and easy. Thanks so much, Laurie and Ben!
Recommended: Yes
Linda Corbin
Jul 06, 2017
Laurie gets 5 gold stars for her customer service. This is a woman who knows her job and how to treat customers. The storage rental process was quick and efficient. Thanks again Laurie.
Recommended: Yes
Leah Jubelt
Jun 29, 2017
Laurie was so incredibly helpful after an exhausting day of moving issues. She was able to help us secure a unit at this location and asked all of the right questions to help determine what we needed. She even took the time to explain how to best access the unit with a large truck. We are so grateful to her for making a challenging day all work out in the end. 5 stars for Laurie!
Recommended: Yes
Josephine Quintana
Jun 27, 2017
Misleading advertising for $1 first month's rent
All went well online and paperwork but I was surprised I didn't get the one dollar first months rent as advertised on television. if it didn't apply to the Annapolis offices on West St then it's misleading advertising. your guy over there said that since He gets a lot of phone calls about it, all he could tell callers is that the Big discount only depends on the management and availability of units so I think it's a bit misleading.
Recommended: Yes
Structured
Jan 25, 2017
Just what I needed!
I was pleased about the actual unit. It was spotless and odorless and that's really important to me. There were some things I felt could be improved. The $20 dollar lock I was offered was $10 at Target. The lobby/ entrance floors were dirty or really scuffed or both and bathrooms near the entrance to the main was dirty and felt much like using a restroom at a ma and pops gas station. The man at the register was thorough and store/ office area was clean. Overall good experience.
Recommended: Yes
Cynthia Arnette
Sep 28, 2016
Outstanding Service
Property Manager knowledgeable, professional, excellent assessment of what customer needs. Process easy, quick and informative. Property clean and office well organized.
Recommended: Yes
Joe From Annapolis MD
Mar 30, 2016
Great help and great savings- public storage really helps the customer
When I arrived they helped me find a better storage arrangement for my situation saving me a lot of effort and money
Recommended: Yes
Cynthia Ruth Schuster
Dec 08, 2015
Excellent!!!
I just moved here and was so relieved to find a climate controlled facility near my new place:) Milly was fabulous!!! So helpful and kind-thank you:)
Recommended: Yes
Lynne Edwards
Mar 19, 2014
Storage without a Hassle
The manager was efficient and friendly. She explained everything and there were no hidden charges.
Recommended: Yes
Lori
Feb 13, 2014
Facility does not provide an adequate amount of equipment to customers.
The storage unit on West Street (with the lighthouse) has an extreme shortage of carts for moving items in and out of storage units. I believe there are no more than 4 or 5 for the entire facility and most appear to be decades old. I spoke with a customer service representative about this issue and she noted that the owners were aware of the problem but were unwilling to spend funds in purchasing additional carts. Ottentimes, I have had to search through all of the buildings for a cart only to find none are available. In general, the facility is poorly maintained (elevators, hallways, lighting, carts, etc.)
Recommended: Yes
