Prime Storage - Baltimore - 3500 Wilkens Ave

Affordable

Clean, affordable, nice customer service

Recommended: Yes

Awesome

Very pleasant and very knowledgeable

Recommended: Yes

Great Customer Service

It's a Very clean Facility with a Good Customer Service

Recommended: Yes

Friendly atmosphere

Facilities are nice and clean

Recommended: Yes

I liked the size of the unit. It suited my needs.

My experience while purchasing the unit was overall professional and courteous.

Recommended: Yes

Acceptable

Clearly they need more help. They had one person running two locations. The person who assisted me was awesome, but you can tell she was overwhelmed at the moment.

Recommended: Yes

Price

Everything Was Excellent!!! The Staff was superb. I loved that I was able to set my own PIN code for the access gate. I have NO complaints whatsoever.

Recommended: Yes

Excellent

This facility is very clean.The young lady who helped me is A People Person.Excellent Customer Service. I appreciate her to the Utmost. Thank you

Recommended: Yes

Very helpful and customer friendly.

Easy and simple process from beginning to actually moving in to your unit.

Recommended: Yes

I was given all the necessary assistance whilst I was moving in.

I would recommend this facility to a friend. This storage is clean, tidy and peaceful.

Recommended: Yes

Dirty and filled with dead mice

When I arrive to the storage unit it was locked with a blue tag on the door. I had to find a tool to remove the tag and clean the unit out. The unit was full of someone else's personal things a bare mattress and about three or four dead mice.

Recommended: Yes

Convenient

The staff was helpful and unit was clean

Recommended: Yes

Amazing GM

This is the first time I've had to use a storage facility. Stephan was SUPER friendly and took his time explaining everything.

Recommended: Yes

It's the cleanliness for me

Prime storage customer service was great. The young lady was very knowledgeable and helpful. My storage is the perfect size for my furniture and they're pretty reasonable in price. Also the location is perfect. I exit 695 and BOOM, I'm right there. Perfect

Recommended: Yes

Thanks good job

Thanks again for your help …..

Recommended: Yes

Nice facility. Nice people.

The staff was very nice and accommodating. Nice to see supplies in the lobby. Check in took awhile with only one person.

Recommended: Yes

Review - thumbs up

Staff is friendly and helpful. Clean

Recommended: Yes

Good value

The process was easy and the customer service was on point.

Recommended: Yes

Very nice place

Nice n clean very big nice staff

Recommended: Yes

Great service

Good customer service just wish it was climate control

Recommended: Yes

Looking for space for storage

Great affordable space. And its was clean.

Recommended: Yes

Fast and friendly service.

Fast and friendly service. I'd recommend to others.

Recommended: Yes

awful experience

Awful experience. I was put into a unit with a broken door. I had no choice but to put my stuff in there. I Paid for 24/7 access and code did not work when I went to drop off my stuff. No one even called me to tell me when the lock was fixed when I requested it and I was offered no money off.

Recommended: No

Not bad for the price, however, could use more sanitary methods..

Should be more informative concerning insurance options..

Recommended: Yes

Not exactly the correct measurements but it's a nice facility.

Moved into a 4ft x 4ft unit. Wanted to put an item that I'd 44 inches (3ft 8inches) wide into it and the unit is 2 inches too small. Essentially not 4x4 buy rather 3.5ft x 3.5ft.

Recommended: Yes

Decent unit would come back

Unit was a good size, I enjoy the independency I get.

Recommended: Yes

Ok a nice place

My neice was looking for me and the front desk went out of her way to find us.

Recommended: Yes

Great facility great price

It's a nice facility, very secure and the prices are excellent. The receptionists are always nice and keep you informed of whatever changes come up.

Recommended: Yes

Good storage practices.

They do exhibit good storage methods and practices.

Recommended: Yes

Great place with good security.

The customer service patient, very helpful, is very common and helping us find the next storage.

Recommended: Yes

Space is not what was advertised

The overall measurements are not what it is supposed to be they are off by more than a foot and should be discounted

Recommended: No

I paid for a year, but was charged for upcoming fees. Very unfair.

I paid for a year, but was charged for upcoming fees. Very unfair.

Recommended: No

Great place for my storage needs

It took a bit of hunting to locate this facility as it is behind a shopping strip and the only access is a side road next to a stop-light controlled intersection. However, once there, all gets good. The facility is dated, but quite clean and seems to be very secure. The price is very competitive. Personnel are always friendly and helpful. The only thing that keeps it from being a full five-star for me is the office hours. They open at 10:00a.m; I'd rather they opened at 8:00a.m.

Recommended: Yes

Nice Storage Company

Prime Storage is clean, reasonbly priced and have great customer service!

Recommended: Yes

New paint and paving improvements made it nicer.

Improvements are good. Prices are too high, just to store items.

Recommended: Yes

Storage unit

I have been renting here for years. Every year the price keeps going up. It’s starting to out price the worth.

Recommended: No

Wasn’t what I was told that I was paying for

My 10x20 and 6x10? Is smaller than rented space specs By more than a foot Plus secured fence has been broken and left unsecured 90% of the time since I been renting the space and should get a discount

Recommended: Yes

The customer service are great

I love the customer service. Great location I like that there are cameras everywhere

Recommended: Yes

I have been here for awhile. Its a safe and clean storage facility

I love this place. It's safe, it's clean and I'm able to reach staff if necessary..

Recommended: Yes

Awful

Way overpriced. Way overpriced. Poor customer service. Way overpriced

Recommended: No

great workers

knowlegable workers what else can you ask for

Recommended: Yes

good, secure storage with attentive staff!

aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa aaaaaaaa

Recommended: Yes

Good price, but every thing else is not.

I was assign a unit that leaks. The leaks damaged some of my property. I called to complain and request another unit and was promised a call back. However, no one called back and it's been 3 weeks. Also, the security gate has not functioned for at least 3 weeks and anyone can walk in.

Recommended: No

I really enjoyed the service thank you.

Beautiful just beautiful service!

Recommended: Yes

Great Service

Wonderful service. The girl in the office was very helpful and knowledgeable. Very fast service.

Recommended: Yes

Opinion.

Could be a lot more clean but the price was good

Recommended: Yes

excellant service

Rayza and Nicole are wonderful people to do business with. Patient courteous, and friendly. Can't ask for more than that

Recommended: Yes

Best Smoothest Service Transition Ever!

I will recommend your services to everyone who needs it, as well as corporate structure level operations! The Best!

Recommended: Yes