Public Storage - Baltimore - 1701 Whitehead Road

Everything has been great so far

I just started moving in, but everything has been great so far. The price was the best I found in the area and the customer service team has been proactive to communicate with me and responsive when I need anything from them.

Recommended: Yes

Great

I went to this location at 1701 whitehead rd and Ms Alicia was so nice and helpful, THANKS your great customer service

Recommended: Yes

Assistance appreciated, But new unit structure areas uncertainty.

Communicated to the storage facility on Sunday 12/18/2022. she was polite and informative. Alicia informed of what to complete online. Arrived to the office on Monday. In the office Alicia was helpful. Her assistance is appreciated. Thank you Alicia.

Recommended: Yes

Spoke with Alicia on Sunday 8/9/2020...

Spoke with Alicia on Sunday 8/9/2020 she was very professional and informative. She told me what to complete online before arriving at the office on Monday. At the office Alicia was friendly and helpful. I appreciated her taking the extra steps to help me. Thank you Alicia.

Recommended: Yes

Alicia really helped me

Alicia really helped me. She made the process extremely comforting as a first time storage facility user. I'm glad I had her to help me and that I chose this company.

Recommended: Yes

Price, Cleanliness, Dollies...

Good price, clean facilities, dollies always available, and strategically placed surveillance cameras. What more can one expect from a storage facility?

Recommended: Yes

Move in experience

My move in experience was seamless. The staff was extremely professional and made the process very smooth. Lastly, the attention to social distancing and wearing a mask and gloves was done very well.

Recommended: Yes

Very happy with my choice

Very happy with my choice. Customer service was excellent. She explained everything to us. Thank you very much

Recommended: Yes

Great place and excellent staff

Great place and excellent staff

Recommended: Yes

Bria was excellent!!

Bria was excellent!!! She was friendly, efficient and full of customer service!!!!! Very people focused!! Keep up the great work Bria!!

Recommended: Yes

Vanessa will aid in many ways to satisfy or please the customer to the best of her ability every time. I believe she is a good host and manager of the Public Storage facility, and think she deserves a pay raise.

Recommended: Yes

A few more flat bed carts would be helpful. Otherwise the facility is well-maintained and convenient to use

Recommended: Yes

Had an appointment with Charles, who clearly went over all the details, and was very friendly and personable! Would recommend public storage to a friend based on this interaction. Great job Charles!

Recommended: Yes

I always have a very professional and positive visit when I need to come to my storage unit at this location. Ms. Vanessa is always very helpful and takes time to explain and answer any questions or concerns I may have.

Recommended: Yes

Hello I,wanna,say I,had great ...

Hello I,wanna,say I,had great experience with mrs. Vannesa at the whitehead and security blvd location. She was very pleasant, welcoming and informative and answered all my questions. Thank you for allowing me and feeling welcome.

Recommended: Yes

As long as we have a code we should be ...

As long as we have a code we should be able to access our storage locker anytime

Recommended: Yes

nice location, clean, quiet environment, great deal

I booked online for a better deal, in which I'm glad I did because I found out that I was actually getting a great deal booking online than in store. Once I got there, I was a couple minutes late to my reservation and the staff went above and beyond to accommodate me even tho there was other patrons there. I was amazed at the customer service. Once you get on the property it so quiet and peaceful, it's like you leave the real world for a second and enter storage land.. lol. I had an outside unit which was amazing it was available after hours and u could drive right up to your locker. I would definetly recommend !

Recommended: Yes

The Superb Services at Public Storage.

My experience with Public Storage has been by far the most superb services I have received. The representative (Ashley), that serviced me was very professional and knowledgable of all of the services; from the truck rental, to supplies I needed, and to showing me one of the storgage properties.

Recommended: Yes

Excellent customer service!

Because I have so much stuf and am in the process of moving to a new home, I found that I needed to temporarily utilize a storage unit. Well needless to say, Public Storage offered the best deal of the 3 or 4 places I checked out online. Not only that, the site manager, Vanessa, at the location I'm using, is so knowledgeable and extremely professional yet very personable that I would direct ALL of my friends there should they have a storage space need.

Recommended: Yes

Satisfied, & will recommend.

So happy I chose Public Storage. Staff is professional & courteous. I'm satisfied with my unit & cost & the convenient location. If I need storage in future, I'd use this one again.

Recommended: Yes

Quick and efficient service.

great, resourceful staff ...

Recommended: Yes

Ms. Vanessa at the Whitehead location made me feel at ease about storing my personal belongings!

Ms. Vanessa at the Whitehead location took the time to show me the unit size I reserved, explained their recommended policy of having two locks and assured me there were cameras throughout the building. Her pleasant demeanor, attention to detail and honesty about the facility made me feel like Public Storage not only was at a perfect location for me, but that my belongings would be safe. Great job Ms. Vanessa!

Recommended: Yes