Ariel Dolson
Oct 29, 2024
Quick response
The overall experience was good
Recommended: Yes
Tariq Wani
Oct 08, 2022
Outstanding
Nice staff good price and excellent service
Recommended: Yes
Janet Dews
Mar 27, 2021
In Out Over Done
Rented online, everything was completely ready for me when I got there. No muss no fuss. The manager was great!!
Recommended: Yes
Diana Kassir
Mar 06, 2021
I feel safe with my furniture in this unit!
I feel safe with my furniture in this unit! ...otherwise great, and customer service by will was friendly and complete.
We arrived a bit late, but he still cheerfully checked us in and went comprehensively through details.
Recommended: Yes
Rose Richardson
Nov 05, 2020
My experience with Public Storage at...Great!!!
My experience with Public Storage at 4343 York Road was outstanding. The person that assisted me was Shanice and she was courteous, helpful, and very professional. My son and I had some hiccups with the card being forgotten and then my having to actually drive to the office, however the interaction with Shanice mad the journey well worth it. And aside from not being able to locate a dolly the space I reserved via online was more than enough space. Also the rental and insurance was most definitely in my budget. I like to save money and I saved a lot at Public Storage!!!
Recommended: Yes
Lloyd Aaron
Nov 03, 2020
I was very happy that the young man...
I was very happy that the young man helped me to get a bigger unit for less money made the experience a great one. i appreciate what happen and the nice way that it was done. i was happy with the result.
Recommended: Yes
Lisa
Jun 10, 2020
Smooth as Butter
The whole process of renting a storage unit was simple and efficient with Public Storage on York Rd. We needed storage last minute to move my daughter out of her college and they were able to accommodate us. The on-site manager (Will) was pleasant, friendly and really good at his job. Would definitely recommend!
Recommended: Yes
Michelle White
Feb 05, 2020
Tia was great she was patient and very...
Tia was great she was patient and very customer service explaining everything to us.
Recommended: Yes
Mary Claire Givelber
Jun 24, 2019
We had a fantastic experience at Public...
We had a fantastic experience at Public Storage on York Rd in Baltimore. Jaquan was really really helpful and took care of us through the whole process. He checked up on us during our move-in and made sure all was well.
Recommended: Yes
Anna Claxton
Jun 06, 2019
I have already given a review of your...
I have already given a review of your service on 6/2/19. I was impressed with being able to reserve my storage container after hours and obtain confirmation. The manager called the first thing in the morning. the facility was clean, and secure. Thanks
Recommended: Yes
Kim Onuorah
May 30, 2019
Do not use this rat infested Storage
Do not use this rat infested Storage. It is horrible.
Recommended: No
Curt Thompson
Mar 01, 2019
Great Service
Service was great!!
Recommended: Yes
Adam
Jun 13, 2018
Excellent customer service.
Excellent customer service.
Recommended: Yes
Keisha
Jun 04, 2018
The storage area needs more lighting...
The storage area needs more lighting because it gets very dim in some areas of the building.
Recommended: Yes
Chris Meadows
Aug 31, 2017
Tyeisha was a big help today with assisting me with a unit today. And she was very polite and helpful as well. Thank you. So much I would tell everyone to come here and ask for her.
Recommended: Yes
Londa Ingram
Aug 25, 2017
Love the service from Tyeisha... She made my busy, stressful day a lot better... She had patience and a welcoming personality. I would recommend her leadership! Thanks again Tyeisha ??
Recommended: Yes
Sharyn Hopkins
Aug 07, 2017
Erica was very helpful and knowledgeable. She was very pleasant and very customer service oriented and she me and my husband experience a great 1.
Recommended: Yes
susan noyes
Aug 03, 2017
Beware. They can increase your monthly fee significantly without any warning. I checked with many friends who have used storage facilities for years and never had an increase or if so maybe $5 but not $30 after only 6 months. It is outrageous.
Still Beware. But they were helpful in dealing with management and reduced the increase to $10 for which I am grateful and still a customer.
Recommended: Yes
Sharyn
Jul 27, 2017
Erica was extremely helpful and her ...
Erica was extremely helpful and her customer service is excellent.
Recommended: Yes
Charise
Jul 20, 2017
The property manager Erica was awesome
The property manager Erica was awesome. Answered all questions. A very welcoming person. The experience went smoothly and quicker than what I thought.
Recommended: Yes
Sabin White
Jul 13, 2017
Reception is amazing. The staff is kind and helpful. They made the entire process less stressful.
The units are cozy and cool. Great for short term storage needs.
Recommended: Yes
Bekki
Oct 11, 2016
Hours are not very convenient
The gates lock at 7:30pm, it doesn't give very much time to access after I get off work. The facility is fairly clean, however there is evidence of mice.
Recommended: Yes
Aaron Freund
Aug 23, 2016
Great place with excellent service
I really found them easy to work with and informative.
Recommended: Yes
Melissa B.
May 25, 2016
Friendly customer service
Staff was friendly, patient, and answered my questions.
Recommended: Yes
Connie Horsey
Jul 07, 2015
New customer
The experience was okay,the time to open a new account took a little longer than expected. I selected your location because of the signs listed outside of your business. (First month $1) but there was no units avalible for that price. Did receive half of monthly rate.
Recommended: Yes
Lauren H.
Jun 09, 2015
Fantastic service and convenient location!
I had an excellent experience with Public Storage. Its employees and facilities were both great.
Recommended: Yes
Rachel Boss
Aug 14, 2014
Easy access, super friendly staff. could have been a litle more convenient.
It was easy to set up and I had no trouble loading in or out. I wish there were more dollies available, and they were open a bit later. Would have made the experience even more convenient.
Recommended: Yes
ReDe
Aug 13, 2014
Easy and convenient storage near college
When attending college orientation in June, we brought a carload of dorm items so we would have less to move in August. We used Public Storage for 2 months - and it has been great. Reservation and arrival was easy and on-site manager/rep was helpful and friendly, showing us the storage space prior to signing on. Location is close to campus. Just a few carts on site, but it was always there when we needed one. We'll check out next week, so I can't comment on leaving yet. We will probably leave large items in storage again next summer.
Recommended: Yes
