Donna White
Apr 26, 2024
Great experience
I received all of my information electronically, and my pass code the day of move in. But the great part was, the counter person was the Most professional young man. He had me follow him to the units, made sure I received my information and instructions on getting into the facility. His tone was so comforting and professional. He really left a positive and lasting impression.
Recommended: Yes
John Blackwell
Dec 31, 2023
Need to store some stuff until I get a bigger place
Ty and Colleen were great. Cheerful,knowledgeable and helpful
Recommended: Yes
Brian G
Apr 23, 2023
They hike prices quickly so have to switch units too often.
Just like the cable company you have to always be switching to keep inexpensive pricing.
Recommended: Yes
Jamila
Jan 14, 2021
No Complaints So Far
Needed new storage facility as old one was hard to access and too expensive. This new facility already seems like a step in the right direction. So far, the customer service has been quite satisfactory and respectful. I got a good deal on a unit that meets my needs, and I can easily gain access as needed. Very happy so far.
Recommended: Yes
Crystal Wells
Dec 02, 2020
nice location- easy contract
NO thrilled with have to get out of my vehicle to enter/leaving the gated community. Also the open ceiling make me wonder about the security of my items.
Recommended: Yes
Claudia deLeon
Sep 18, 2020
Overall the storage facility is fine
Overall the storage facility is fine. Its secured but the fact that the carts are locked is ridiculous. You have to get back in the car and drive to the office to request a key. So that means if you go to your unit before or after hours, you cant get a cart! Its ridiculous!
Recommended: Yes
Denise Skidmore Taylor
Jun 09, 2020
Moving in with relative, lost job in pandemic cant pay my rent at my apt!
Everything involved in getting unit from online reservation and payment to puuting my lock on went amazingly well. HASSLE FREE!
Recommended: Yes
Lesvia
May 17, 2020
Fast service, and convenient.
It’s in a good location, seems that they take security seriously which makes me feel confortable.
Recommended: Yes
Debbie
May 12, 2020
The hours work for me.
The hours work for me.
Recommended: Yes
Jasmyne
Mar 31, 2020
Great facility
The employees were friendly, professional, and very accommodating!
Recommended: Yes
Mark
Jan 14, 2020
The facility is very clean
The facility is very clean. Oh my questions were answered the staff is very friendly and everything was explained completely. Rob is the manager and he will take care of you.
Recommended: Yes
Luis
Dec 20, 2019
Awesome team very welcoming and professional
Nothing but great customer service from the team. Rob showed great leadership skills as he helped throughout the whole process.
Both team members there were awesome support. Very patient and understanding.
The team will make sure you get what you need instead of trying to just push you into a unit for a mark up price. They are very honest amd understanding to all as i seen them interact with other customers.
Great team and i hope you guys continue thriving in your success.
Recommended: Yes
Robert
Dec 17, 2019
The customer service exceeded my...
The customer service exceeded my expectations as did your website and on-line capabilities. The facilities met my expectations.
Recommended: Yes
Sharron Jernigan
Dec 12, 2019
I had an awesome experience
I had an awesome experience. The facility manager was very nice and helpful.
Recommended: Yes
Patrice Greenperry
Jul 03, 2019
Awesome!
Nikki was awesome!
Recommended: Yes
Antionette Jackson
Jun 24, 2019
First impression is always the last...
First impression is always the last impression...the Storage representative was awesome.Very informative, helpful, and caring...It's that customer service that keeps customers coming back.. Beautiful lady....The one that took my storage application
Recommended: Yes
Jeff Paulson
Mar 26, 2019
They did a great job!
They did a great job!
Recommended: Yes
Kimberly Holifield
Oct 25, 2018
Elevator broke which made moving a...
Elevator broke which made moving a little difficult and the lack of avail carts
Recommended: Yes
Shawnta Clark
Apr 17, 2018
The staff is awesome
The staff is awesome. They were very helpful.
Recommended: Yes
Deborah
Jan 05, 2018
Everything went well
Everything went well. We were taken care of promptly.
Recommended: Yes
Sharon Brown
Sep 18, 2017
My experience at Public Storage at Security and Catonsville was very professional. The staff was very helpful, pleasant and patient. I rented a few storages and haven't had any problems. I'm very satisfied and would recommend Public Storage to another person.
Recommended: Yes
Sandra Tay-Kwamya
Aug 21, 2017
Keith, the property manager who assisted me, was very pleasant and helpful.
Recommended: Yes
e brown
Jul 06, 2017
This particular site has the most helpful staff. They are very willing to assist. I tip my hat and give my appreciation to the manager Keith. He has the most patient demeanor when being asked a multitude of questions. I come to the site to pay my bill in store and I notice everyone gets the same attention. This gentleman really knows customer service. I had questions regarding a rental increase which I just couldn't understand. I questioned having to keep the insurance which he made me understand was required. After the explanation he advised me of another option,to contact my insurance company to see if there is a clause for coverage of a rental unit. PERFECT!!!!
He didn't let me leave unhappy and with an option that may benefit me. I really appreciate him. I was addressed and treated like I mattered.
Thank you Keith
Recommended: Yes
Dan Reese
Jun 18, 2017
Ashley took care of me, helping explain all the various options and even helped me think of things I didnt even think about. great service.
Recommended: Yes
brandon simms
Jun 07, 2017
The staff was very friendly and made my renting process quick and simple. They helped me find the storage unit that perfectly fit my needs. The building and the grounds were clean.
Recommended: Yes
Janice Bright
Apr 05, 2017
very helpful and friendly staff
very helpful and friendly staff. they worked with me and the service was very very good.
Recommended: Yes
Ashley Jacinto
Aug 24, 2016
Great experience!
We were road weary and in kind of a hurry when we showed up to Public Storage on Kent Ave in Catonsville, MD. Cassandra was efficient, friendly, wuick and funny! She answered all of our questions, and even drove over with us to show us the space and where the carts were. Very wonderful lady!
Recommended: Yes
M. Sr.
Jul 03, 2016
Hospitable
Clean, safe and reasonable in pricing.
Recommended: Yes
Charles Dorsey Jr
Mar 15, 2016
Great storage at Great prices
I feel good about storing my valuables and I got a good price.
Recommended: Yes
Deborah Crawford
Jan 06, 2016
Fantastic
When I reserved this space I had no ideas of how big it was. After I started my moved, I didn't know how much I collected over the years. I like the inside storage units better than the instead of the outside storage mainly due to bad weather. This is my first time dealing with Public Storage.
Recommended: Yes
Robyn Mills
Mar 17, 2015
The staff at this location is great and helpful
Move in went smooth and everyone seems to be pleasant and helpful.
Recommended: Yes
