AB
Jun 01, 2023
Decent place to rent, no problems
Close to Walmart and 695 so that is a plus.
Recommended: Yes
gail bowling
May 26, 2023
very nice
nice access and good customer service
Recommended: Yes
Bri
May 08, 2023
Excellent customer service
Ryan was super helpful during a stressful situation of our u-haul breaking down and having to have it towed in to unload. Made a frustrating situation much more bearable. Facility was clean and easy to access.
Recommended: Yes
Jacqueline Abrams
Feb 22, 2023
Fast and easy to work with
This process was much easier that any I’ve used in the past. Ryan was friendly and that was a plus! The unit was clean and spacious.
Recommended: Yes
Random
Aug 22, 2022
Nice but needs lighting fixed
They may want to consider replacing bulbs inside the units. You need a flashlight to navigate through the halls.
Recommended: Yes
Genae Mooring
Aug 31, 2019
My experience
My experience was wonderful,they were very helpful and location was extremely easy to access.
Recommended: Yes
Alona
Jul 16, 2019
Good Storage Place!
Staff is very friendly and knowledgeable. Unit was clean and inspected before arrival (after reserving online). Facility has lots of surveillance cameras and gated/coded access upon entering and leaving. Facility offers climate-controleld units, month-to-month payments, and ability to pay online.
Recommended: Yes
Vickie
Sep 09, 2018
Courteous Staff
Sign up was efficient. Staff has been courteous and helpful, attentive to my needs.
Recommended: Yes
Tisa Brown
Sep 20, 2016
Best value
I chose this storage facility because it is near my home. It is conveniently located off the highway. The staff is excellent. They are very professional, helpful and pleasant. I am pleased with the pricing. I have recommended this storage facility to others and will use it again.
Recommended: Yes
Diane
Aug 31, 2016
Very welcoming and courteous
I was desperately seeking a climate controlled clean easily accessible unit.
This is PERFECT!!!!
I recommend this place to all I speak to.
Recommended: Yes
Mare Thomas
Jul 09, 2016
Clean and well lit!
This is a very convenient well priced facility.
Recommended: Yes
Mare
Jun 26, 2016
Great price, good unit
The unit is fine and check in was easy. I could not access the unit actually on 6/25 because I could not removed the yellow fob. The agent came up after I left and removed it, so I could access the unit today, June 26.
Recommended: Yes
Merisa
May 29, 2016
Great online special.
Easy to find online, great prices, friendly customer service professional, the entire place is clear, easy access. I would come back definitely if I need another storage unit..
Recommended: Yes
Erna
May 25, 2016
楓灭敬
Simple and to the point. The staff was polite, and cordial. They explained everything very clearly and asked if I had any questions. The unit is very clean and easy to access. I am confident I have the best price for my unit in the area.
Recommended: Yes
Sylvia
May 23, 2016
Everything was good.
Can't be happier. Probably be a customer for many months
Recommended: Yes
Gil
May 18, 2016
Very Nice
The units and the facility are very clean and easy to get to. Price is competitive and the employees very nice. I enjoy dealing with them.
Recommended: Yes
Robert
Jun 11, 2015
GREAT PLACE AND PEOPLE!!!
People were really professional and courteous .
Recommended: Yes
Maggie
May 11, 2015
Recommended: Yes
James
Apr 30, 2015
Good storage facility
Good storage facility. Employees work with you for best situation.
Recommended: Yes
William
Apr 27, 2015
everything went as planed
The attendant was great had everything ready for me got paperwork done quickly so I could move in.
Recommended: Yes
Bill
Apr 24, 2015
Easy to deal with. Very helpful, even on a busy day.
Recommended: Yes
Robert
Apr 20, 2015
Great customer service.very secure location.
The employee at the storage facility was very personable and he even made sure I got my free month.other places that I have rented from would invariably tell me that I didn't qualify for my free month.i was very impressed. I would recommend this facility to a friend !
Recommended: No
Amanda
Apr 19, 2015
Excellent!
I had reserved another unit in another storage place just by googling. I had a truck full of stuff and was there for my scheduled appt. and no one was there! I'm sooooo glad because then I went to route 1 storage and everything was PERFECT! The gentleman there was so nice and polite and very professional!
Recommended: Yes
Yi
Apr 10, 2015
Very convenient for us to arrange shippings
I am very happy to use this service while we are worrying about finding a transition storage spot. I have many deliveries going on and this service provides help to allow delivery happening without my presence. It saves a lot of trouble. Thank you.
Recommended: Yes
James
Apr 08, 2015
Convenient, clean, easy access
This storage facility is modern, clean, seems relatively safe and secure, and the folks are easy to deal with.
Recommended: Yes
Terry
Mar 19, 2015
This is my first experience with a storage facility so I have nothing to compare. Everything went smoothly, unit seems fine, no complaints. Everyone has been polite and accommodating.
Recommended: Yes
AFH
Mar 14, 2015
clean, convenient location, great online specials
Route 1 offered great online specials, I reserved online and got a prompt response via email. All contact with office via phone and in person was, friendly and professional.
So far my only suggestion is to extend office hrs during week days to at least 630 or 7pm to allow those who work to be able to get there without taking off early
Recommended: Yes
James
Feb 09, 2015
Been there close to two years in other storage units of smaller size. Never have had any problems with service at this site.
Recommended: Yes
Shawn Monaghan
Feb 03, 2015
affordable quality facility
Great hours clean grounds couldn't find a better price in the area. Close to I95 and 695 very convenient
Recommended: Yes
Ann
Jan 09, 2015
Nice facility and great location
The staff is really friendly and responded as soon as I signed up online. The facility is easy to get to and nice and clean. My only comment is that the security gate has been up everytime I went, even on New Year's day when the office was closed. I feel this gate should be down at all times.
Recommended: Yes
Andrew
Jan 06, 2015
潇摯
Recommended: Yes
Amanda
Dec 08, 2014
very satisfied great value convenient hours 5x5 is very small though I feel as if we may need to upgrade to a larger unit.
Recommended: Yes
Danita
Aug 30, 2014
Pleased
I found this unit online and was very happy. I was able to get a truck which I needed. The staff was very friendly and helpful. The price is great even though I do not like that you can not get prorated for a partial month. Route 1 was there for me until I can get my things together as I have downsized.
Recommended: Yes
Adrian
Aug 28, 2014
I love the guy that runs the place.
Recommended: Yes
Kenneth l Sproat
Jul 31, 2014
Storage made easy
Use of their truck made this move very easy, economical and convenient (did not have to do additional travel to obtain or return truck, not to mention the cost). Storage unit was clean and drive up access made unloading the truck a breeze.
Recommended: Yes
Liz
Jul 11, 2014
:D great price
i recently fount myself with some items that were to big and bulky to safely lift into my attic. i shopped around area storage units in dundalk most were highly expensive for a small unit. i stumbled upon rout 1 storage and was so happy to see they had a reasonable price for a unit. I reserved online and went in the next day to move in. the service was great and while its a little farther than i would have preferred i still can beat the price.
Recommended: Yes
Ami Jones
Jun 23, 2014
Poor Customer Service
I spoke with Don at this facility and he was not helpful at all. The payment is due the 1st of every month. I called to let them know that we will only need to storage unit until July 6th and asked if we could pay for only half of the month. They will not allow this and we are stuck paying an entire month for only 6 days out of the month. I asked if we paid the full month on the 1st and get refunded half and still will not work with us. They only want your money! Don't use them!
Recommended: No
armond
Mar 19, 2014
Recommended: Yes
Janine
Mar 19, 2014
Customer service was the best!!!! Very pleasant and made my move extremely smooth!!
Recommended: Yes
Trina
Mar 11, 2014
Recommended: Yes
Nick
Jan 29, 2014
My experience was overall easy,,quick and pleasant
Recommended: Yes
Tammy
Jan 14, 2014
Recommended: Yes
Dan
Jan 14, 2014
Paperwork took a while. They forgot to give me the first month rent for free and couldnt refund the charge so they gave me month#2 for free instead. Hopefully I'll end up needing it for at least 2 month now.
Recommended: Yes
Jordan
Dec 17, 2013
Excellent
Recommended: Yes
Linda
Nov 26, 2013
my experience was good. There were things I forgot to purchase and everything I need I was able to buy it at the facility.
Recommended: Yes
Ann
Nov 24, 2013
Recommended: Yes
Veronda
Nov 04, 2013
Route 1 Self Storage at White Marsh is a decent place to store your belongings. The customer services is outstanding and they really try to help you. The fact that they let you use their 14 foot truck with (8) blankets, and a dolly for only $25.00 is really worth renting at Route 1 - White Marsh.
Recommended: Yes
Taleya
Sep 10, 2013
The front desk staff was friendly and helpful. Front desk staff was quick in and out the office in less then 15 minutes.
Recommended: Yes
Rose
Sep 08, 2013
Don stopped my search when I called him on the phone to inquire more about the online special, I was so impressed with his friendliness and his willingness to explain the procedures, I didn't want to search for another special, I had to meet this very humorous staff person! : )
Recommended: Yes
jason
Sep 06, 2013
SO FAR SO GOOD
Recommended: Yes
Dan
Sep 06, 2013
Recommended: Yes
Cheryl
Aug 03, 2013
Good layout. Very easy to move into
Recommended: Yes
Garfield
May 22, 2013
Recommended: Yes
Jim
May 07, 2013
First time user, was OK, the entrance to the units has a small step that the carts will not go over, that shold be fixed. All units should have some light in them, the hallway is too dim to help much.
Recommended: Yes
Gary
Feb 19, 2013
Recommended: Yes
Carlos
Feb 05, 2013
This facility is great and easily accessible. The carts however seem to be in need of a bit of maintenance. The only one we found in our unit was hard to push/pull and looked like the little tires were about to fall off.
Recommended: Yes
Maria Grande
Jan 30, 2013
Secure, helpful staff, great price!
Will highly recommend this storage facility to others. Exceptional staff and facility.
Recommended: Yes
Althea
Jan 02, 2013
Great Location!
Good value, nice size selections.
Recommended: Yes
Cassandra Salomon
Sep 26, 2012
Great Place!
I highly recommend Route 1 Self Storage. The staff are professional and the manager, Barry, has always provided excellent customer service. The prices are reasonable and they have a variety of different sized units to suit your individul needs.
Recommended: Yes
Dorothy Pierazio
Sep 20, 2012
Great place
What a great place. Was clean and the manager treated me very kind. The gated facility made me feel safe and my belongings secure. If I ever need to errant another storage unit I will defiantly use Rt 1 self storage .. THANK YOU.
Recommended: Yes
