Marsha Crouch
Jul 11, 2024
Great customer service
I made my reservation online. They called me almost immediately. I started my contract the same day.
Recommended: Yes
C
May 07, 2024
In review summary
Reserving process very complicated , no light near or in unit, very lacking lighting
Recommended: Yes
Raymond
Sep 13, 2022
Great value for your budget
The location is just off the beaten path, nestled in a culdesac, The property is clean and well-maintained. Pricing for square footage for available units is reasonable.
Recommended: Yes
Kenneth Lloyd
Aug 01, 2022
Stephen was great
Stephen was great,very helpful and professional. Went out of his way to make everything work out.
Recommended: Yes
Alphonder
Jun 29, 2022
Mail room Supervisor
Prime staff and employee's were very nice, excellent. The service was very excellent and the grounds very clean.
Recommended: Yes
janice
Jun 01, 2022
IT VERY SMOOTHLY
it went very well. and friendly serveces
Recommended: Yes
Reggie
May 01, 2022
Nice place
Everything was good moving in and the people where nice
Recommended: Yes
Da Real McKoy
Apr 28, 2022
Ms. Leigha from the Clinton, MD location 10 stars.
Ms. Leigha from the Clinton, MD location was very courteous, polite, and helpful she answered all my concerns and questions. I would give her 10 stars. Clean and spacious units, nice sized establishment.
Recommended: Yes
Regina
May 28, 2021
Don’t own their mistakes.
You can never reach no one. They over charge you, even when you have send the requested/required documents wayyyyyyy in advance. Then it’s takes them over 3 months to refund and fix their mistake. Everyone blames everyone else, but their error is still not fixed and your money is still not refunded.
Recommended: No
Nathan Slate
May 04, 2021
Poor service
Drove an hour to sign the documents for the RV parking space arriving at 4:30pm, nobody was there and they supposedly close at 6pm. Called multiple times with no result. Wasting 3 hours. The next day I got a hold of someone and was to take care of everything over the phone. Took the RV the next day to store it. On arrival, the space number I was assigned to was taken by someone else. I called again and they said they would call me back. I explained I had to leave the trailer that day. I did not have the time nor the patience so I parked the RV in a empty space and left. Two days later I got a call telling me I needed to move the RV because the open space I was in was taken. They gave me another spot that was virtually impossible to park a 30ft trailer in due to the extremely pour set up and management of parked vehicles. Parking to far out into the drive lane, oversized vehicles in small spaces, etc. 2 more days have pasted and I still have not been given a usable space for my trailer... Zero management of this lot.
Recommended: No
S.Hill
Apr 07, 2021
accessible, clean and fairly priced for our personal needs.
Accessible, clean and fairly priced for our personal needs.
Recommended: Yes
Jason
Apr 01, 2021
No customer service
New owner, and rent has increased twice in the months. Imposed a mandatory insurance requirement without communication to the tenants. When I asked about it I was told I could move if I wanted
Recommended: No
Michael
Apr 01, 2021
They keep increasing the rent each month
I have had my items in this storage for over a year. The previous owners were like and i had no problems with them. Recently they were purchased by Belafonte reality, and the communication from them is horrible. Each month I have to call and go to the office to correct the issues they have created. The customer service is even worse. I will not continue to store my items there, and I would highly recommend that you don't do business here either. Their answer is always the same "we don't force you to store your items here"
Recommended: No
W.A. Hernandez
Mar 24, 2021
Good location and Good Service
Prime storage was built in an ideal location for storage. The facility, both indoor and outdoor is clean and the customer service I received when I rented a storage unit was great. I highly recommend them, especially to my fellow military personnel, as they offer a military discount. Thus far I am very satisfied.
Recommended: Yes
Michael
Mar 19, 2021
Purchased the storage 2-3 months ago and increased the rent by 25%
Purchased the storage 2-3 months ago and increased the rent by 25%
Recommended: Yes
Constance Wilson
Mar 19, 2021
Unhappy Customer.
I have been a customer since 2012 as Clinton Mini Storage with Susan(deceased) as my contact
who was Awesome. Now her daughter is there under Prime Storage. She is great to work with. The new company seems to be very impersonal & not very Customer Service oriented in my humble opinion. Prices have increased and now I have been informed re’ an added cost of $13 monthly insurance. Wow, is this how you treat & keep your long term customers ? I’ve been in Property Management for over 30 years; I’m not Impressed with how I’m being treated as a Long Term Customer. I may be the Only One but I thought you should know my concerns.
Thank you b
Recommended: No
Keychon
Mar 18, 2021
Poor lighting at night. Remote access will be great.
Nice size storage units however the lighting is poor and non functional. I called the office to submit my issue to be told they will look into it and get back with me within a week. Remote access will be a plus so you can just push the button from your vehicle instead of using the keypad.
Recommended: Yes
Preston McGilvery
Mar 18, 2021
I couldn’t be leave that my rental fee was increased $30 over night
I really do like the facility have been a customer for over 10 years. Having the fee increase $30 over night was a shock to me. $30 may not seam a lot to some but today $30 makes a big deference in a house hold.
Recommended: No
Desmon Speight
Mar 17, 2021
Awesome
Thank youu for your wonderful service
Recommended: Yes
