Public Storage - Elkridge - 7050 Old Waterloo Road

Unit was not easy to get in.

Was not able to access the unit for over 30 minutes and the movers were on the clock at $99 an hour. No one was in the office to assist. Called the number given but kept getting a recording. After leaving multiple messages I finally received an email with the info to access the unit. The lock and key were inside the unit. Would advise you to get the key in hand before moving day.

Recommended: Yes

Great job

Very nice and knowledgeable employee. She was very helpful.

Recommended: Yes

My agent was very helpful

My agent was very helpful! Although there was not a suitable space when I first inquired, she took my number and called as soon as one opened up. Nice service.

Recommended: Yes

Great Staff

Great Staff very polite and helpful and knowledgeable with multiple pricing options and storage suggestions

Recommended: Yes

Excellent service

Paula was very professional, knowledgeable and accommodating. She's a very nice and professional person. I would definitely recommend this facility.

Recommended: Yes

Everything was professional

Everything was professional, pleasant and very efficient. I am totally satisfied with the service I received.

Recommended: Yes

Excellent service

Excellent service. Paula was very responsive, contacted me prior and explained everything in detail. No surprises! Outstanding work and customer service!

Recommended: Yes

Desperate need of remodeling

Desperate need of remodeling

Recommended: No

Excellent service

Excellent service, very convenient and affordable!

Recommended: Yes

Tiffany did a great job introducing me ...

Tiffany did a great job introducing me to your facility and giving me confidence in storing my belongings with you.

Recommended: Yes

Today, I received the best customer service ever from any storage facility I've used in the past. Tiffany was absolutely amazing! She definitely knows her job, the computer system and she listens to her customers needs and is quick to remedy a solution. She turned a glim situation upside down and I appreciate her efforts. Thank you Tiffany, I definitely see Manager/District Manager is in your near future.

Recommended: Yes

Got a storage unit today and the customer service was wonderful. Tiffany was very helpful, friendly and a joy to be around. She explained everything well and made me feel at ease. The process was easy and painless. Would recommend anyone looking for a storage unit to come here. Thank you so much Tiffany. I will be coming back!!

Recommended: Yes

Tiffany provided awesome service. She answered all questions and offered suggestions that were very helpful.

Recommended: Yes

Morgan has not only greeted us in most friendly and professional manner, and gave us a tour of the whole facility and answered in a simple language all of our questions. We felt at ease and safe trusting our earthly possessions to her care.

Recommended: Yes

Young employee named Tiffany went above and beyond helping me and my mom Connie to get a unit. She was very thorough in everything. She took the time to listen to us and was very caring. She made a rough time a little easier. We give her an A!

Recommended: Yes

Great place

The manager Gary was very helpful, explained everything I needed to know. Very accessible facility

Recommended: Yes

Easy and caring

It was easy to reserve my storage unit online and they were ready for me when I arrived. The manager personally walked me to my unit and, when I decided it was too big, helped me find the perfect one for me. She made sure it was well lit and secure, which meant walking around a little longer. She apologized, but really I appreciated that she cared so much. I highly recommend this place.

Recommended: Yes

Trusted Work Life Efficiencies

I had completed one review, excellent. This is the second, but different, must be for the corporate office. Public Storage in Elkwood, MD In the back corner of a large townhouse housing development that is being built in phases. It has no signs until you arrive. Issue - even following GPS - the road ACTUALLY takes one thru a housing development, so while one is looking for the public storage sign, driving thru the area, one would think that the address and or electronic maps are inaccurate and turnaround and or go to another company, of which there are 4-5 in the exact same area!? - THUS - PS NEEDS adequate SIGNAGE. On the main road from both directions and leading up to the facility. The facility is neat and clean. Very orderly. The PS Business associate, Ms. Chanel, was very courteous and professional. Facilities, like this do not have employees of this fine caliber. So be sure you recruit well and continue to take care of your employees. The office are was neat and clean, very organized. The paperwork processing was efficient and efficiently organized. Ms. Chanel's thoughtfulness and professionalism, built immediate trust. Good value, fair, secure and ... trustworthy. Items/observations/Issues that emerged - for Your Review: Climate Control - We were not able to determine if it was climate controlled. - This "Climate Control" should be labeled on the building (s), and the exact paperwork as it applies. Facility Storage Client Access - First time with an internal access only storage. I was not aware unless they were smaller. We were able to access, storage located at the end of the last building. Carts are stored in the office building in the front (?!?!) - So it is advisable to come up with a solution. Carts are large and one is not going to carry them. You might have several stored throughout with RF ID and LABELED to the fact they are RF ID labeled. Where those that signed them out are responsible, and PS can TRACK them anyway. The cart had seen better days. It barely fit thru the back door of the last building. Door width and access should be wider. When loading a wobbly cart, traveling thru tight access door, to storage area, can require care, alot more than needed. - May be a turn off to future customers. PS Client Site Access - The ID access station at the entrance gate is awkwardly placed as well. One has to exit their vehicle, input and return and move thru before the gate closes and or cancels execution of the access code. (Little nuances.....any business school program will tell you little nuances are important items that have to be continually corrected) Lighting. I was there during the late morning. Glad I was. As there is no internal lighting other then the main building access hallway corridor. (!?!?) - - - Lighting improvement should be considered. The building is located on a hill. Solar or wind installation? To generate electricity to offset any electricity cost requirements? Large spot lights could be offered for low rental cost? Or just overall improved lighting that reflects into internal building storage areas. Another suggestion - - - Climate control....sometimes, clients have some belongings that they would like to store in climate control areas, that does not require a full separate storage. - Thus a section, climate controlled, with small areas, large and medium size lockers, may be a worthy business facilitation offering. (i.e. someone wants to store art work, family heirlooms, etc.....could offer a large locker for a modest price to a regular customer...) It is known, that most storage companies do not care about the facility nor improving. Times have changed. Alot. Thus it may be necessary to revisit, physical storage area design improvements and future facility design improvements. Most of these observations should NOT have been necessary for a focused business sector professionals. However you should and must get feedback from the field, and as YOU request

Recommended: Yes

Great Experience!

There were a lot of storage options available in my area, and I selected Public Storage based on other positive reviews and the competitive pricing. I scheduled an appointment online and was promptly contacted by the property manager and when I arrived on my move day she was more than just helpful, she was courteous and I could tell she cared about my experience. She worked to ensure that I had selected the right size unit and walked me through the whole process. I'm glad to be a customer of Public Storage!

Recommended: Yes

Friendly and helpful staff.

Public storage had outside storage space easily accessible for my trailer. Space is exactly what I imagined. Topping that off, the staff is the most friendly and helpful persons I have ever met.

Recommended: Yes

Thorough customer service with a good rate for unit.

I reserved the unit online with a move in date about a week out. Was contacted the following day with the option to move in immediately. Property seems safe. Only hang up I have is the gate has a lock out time of 9 pm. I am just used to 24 hour access to my stuff.

Recommended: Yes

Great customer service

We appreciate the great customer service that we have received so far. From when we originally rented, to when we have come back in for more packing supplies, we are always treated well. Thank you.

Recommended: Yes

Confusing...

The front desk lady was nice and professional and the facility was clean but i don't like that I reserved the unit thinking that my first month would be $1 (as it was advertised all over the website) but when I actually showed up ready to move in and ended up having to pay almost $80 (far from $1)...There was "required" insurance fees, some sort of processing fee, plus I "had to" get a lock, which was thrown in at $19 (I didn't figure out until later that purchasing their lock was optinal because it sure didn't feel optional). I felt very deceived...I understand that it's a sales business but having costumers show up with all their belongings ready to move in and then throwing all of the extra fees in, so that the customer feels trapped between accepting the fees and wasting time looking for something else is not right....I will not rent here again.

Recommended: Yes

Storage for less.

The overall space available at reasonable prices is the main reason Public Storage was selected over other places. The location is convenient, the size of the unit available was perfect for our needs, and the security and accessibility works best for all concerned. The staff was easy to work with and very accommodating. We couldn't be happier with choosing Public Storage.

Recommended: Yes

Excellent Price

For businesses, I wish 24-hour access could be granted or at least the option to call to request it as needed.

Recommended: Yes