Nancy
Jun 22, 2020
Easy process
I will recommend to others, in fact I already have.
Recommended: Yes
Elise Hackey
Mar 09, 2020
The onsight manager was extremely helpful
The storage unit was clean and easily assesable.
Recommended: Yes
Layla
Sep 04, 2019
Wonderful service!!
Probably one of the best customer service experience I’ve ever had!
Recommended: Yes
Erin
Sep 04, 2019
Pricing is good
The pricing is the best in town for sure
Recommended: Yes
kayla
Jul 21, 2019
Great customer service
My husband and I parked our travel trailer here, the price is amazing compared to other storage lots in the area. The woman who helped us was really friendly and got us through the paperwork quickly.
Recommended: Yes
Michael
Aug 14, 2018
Friendly staff, easy move-in, good facility
Thought this facility was great. I love to drive-up instead of using an elevator and a cart like I have to in the city, the staff was extremely friendly and courteous, and the rate was very competitive. It's not as fancy as Cubesmart, but if all you need is a cost-effective easy place to put your things, this place is great.
Recommended: Yes
Lynne
Aug 06, 2018
Easy & quick check-in
Received a confirmation call the morning of my scheduled check-in. Staff was friendly and ready for me when I arrived. I waited maybe 5 minutes while another customer finished up. Took me to the unit marked for me so I could see it before signing paperwork. No complaints.
Recommended: Yes
Steven
May 02, 2018
Overall good however
Overall was happy with my experience checking in once individual arrived to check me in. Had to wait over an hour before the front desk individual arrived. Was told the scheduled person did not show up that morning so had to wait for another person to arrive. Once they arrived everything ran smooth.
Recommended: Yes
Trisha
Feb 28, 2018
Limited access
Only downfall is can only get in between 6 am and 9 pm. Tough with a busy schedule
Recommended: Yes
Robin
Feb 07, 2018
I was greeted with a kind welcome and was treated with alot respect.
I would recommend this facility to any and all the people I know. The office personell was very helpful and very POLITE. The phone reservation was very helpful also. Paul and Jason were very helpful and I feel they took great care of me. Great personell.
Recommended: Yes
Robert
Feb 24, 2017
Very pleased so far
I am so far happy with the truck rental and the outstanding customer service to date.
Recommended: Yes
melissa
Feb 16, 2017
Great place
Staff was friendly and helpful. Explained everything to me. Was quick and painless. I was done in about 15 minutes that was including showing me the space
Recommended: Yes
Krystal
Jan 18, 2017
Good place
Decent prices, good customer service.
Recommended: Yes
Toni
Oct 12, 2016
Great Place
The size of the storage was perfect. The manager was extremely helpful and made sure to explain all my paperwork to me. She was very nice.
Recommended: Yes
Petya
Apr 22, 2016
is good
This spot work for me and price is Ok .
Recommended: No
Grasso
Apr 06, 2016
The entire process was extremely easy and pleasant. Very friendly, knowledgeable staff.
Recommended: Yes
Grasso
Apr 05, 2016
Very clean facility and friendy, helpful staff
I reserved online, which was super easy. When I went to the facility, Luis was very helpful, knowledgeable and had me into my unit very quickly.
Recommended: Yes
Ryan
Apr 04, 2016
Easy to use!
Great rate, easy to use. Storage facility was glad to have our business
Recommended: Yes
Kathy
Mar 18, 2016
The manager was very friendly and explained everything I needed to know. Fair price and good location
Recommended: Yes
Kathy
Mar 13, 2016
Great customer service
Staff was pleasant and knowledgeable. She went out if her way to find me the right space.
Recommended: Yes
Richard
Mar 12, 2016
Diligent workers,storage clean
Customer service is excellent and I love the fact that it is close to my house.Safe and secure.
Recommended: Yes
Roger
Feb 15, 2016
Still worked out
The unit I reserved turned out to not be available. Had a similar unit so it worked out
Recommended: Yes
Peter
Jan 31, 2016
Great Value and Service
Great price. Online reservation. Great 1-800 customer service when I needed to change the reservation. Great onsite service - I was processed by the manager who made the process smooth and quick. She explained everything and answered all questions, was professional. Would recommend to a friend.
Recommended: Yes
David
Jan 09, 2016
Excellent
Recommended: Yes
Dannielle
Jan 04, 2016
I had a few issues with filling my storage room because I had stopped by to get the key on move in day, but did not have a lock. They put a lock on the unit, but I was given the wrong hours for the next day (New Year's Eve), so we drove to facility with cars packed, and were unable to unload anything. Otherwise the security appeared effective and the staff was really friendly.
Recommended: Yes
Trudy
Nov 04, 2015
Units are not very clean.
I could not get into my unit on the first day, although I paid, lock was not removed from unit until I reminded staff. Paperwork and spoken terms doesn't match.
Recommended: No
Trudy
Nov 04, 2015
Recommended: Yes
Morgan
Sep 22, 2015
Inexpensive, safe place!
Managers are helpful. No issues with rodents
Recommended: Yes
Mario
Aug 26, 2015
Great customer service
Great customer service, good location. Great units.
Recommended: Yes
Kathy & Rick
Jun 25, 2015
Excellent help
Customer service was excellent, I agreed to a storage unit but unfortunately it is an end unit and when I moved things in today it was leaking.
Recommended: Yes
Jill
Jun 23, 2015
GREAT
Excellent price! The lady at the front desk very friendly..Very friendly on the phone, too. Easy access in and out.
Recommended: Yes
Jacqueline
Jun 22, 2015
Easy
Recommended: No
Kimberly
Jun 14, 2015
Cheap, friendly
Staff was very friendly and helpful. They did a tour of the facility so we were aware of entry, departure and unit locations. Very thorough and made sure I understood everything.
Recommended: No
Joslyn Gorman
Jun 10, 2015
Acceptable
Overall an acceptable place. The staff was great,particularly in dealing with the rate and special snafu from the online marketing company.
Recommended: Yes
Ann
Jun 03, 2015
Safely Tucked Away
Safely tucked behind a mix of residential an commercial places and between the fair grounds and airport its easy to access.
Staff is considerate and helpful.
Recommended: Yes
Manoj
May 14, 2015
Excellent value for the price and lady that met us at the office was very friendly and helpful.
Recommended: Yes
salvatore
May 13, 2015
Recommended: Yes
Vincent
Mar 23, 2015
Very helpful and friendly.
Recommended: Yes
Arthur
Mar 23, 2015
Front gate busted open. Back gate busted open. No security. Property damage.
Recommended: Yes
Howard
Mar 14, 2015
Kara is a wonderful employee to deal with.
Recommended: Yes
Elizabeth
Mar 14, 2015
Amazing, fast and professional.
Recommended: Yes
Tammy
Mar 14, 2015
Awesome
Recommended: Yes
Tracy
Mar 12, 2015
Recommended: Yes
Thomas
Feb 12, 2015
Recommended: Yes
Jason
Nov 23, 2014
A little cluttered with some errors with what units were rented. Had several that were either broken or had items still inside. Overall a good experience with the customer service and politeness of the employee.
Recommended: Yes
Ellen Barnes
Nov 09, 2014
The storage facility was reasonably priced. The staff seemed to have a different pricing system than the one quoted by email and also on line. Staff also thought the $1 move in was only for the 5x5 unit. I told them that's not what I was told, and they gave me the price I was quoted on line. They were friendly. Example: they thought a 5x12 unit was $59. They did give it to me for $55.
Recommended: Yes
Melinda
Oct 14, 2014
Really great and accomodating customer service
I actually went back and rented a 2nd storage unit with them if that speaks volumes. The guy who works there (his name escapes me) has bared with me and my requests. He remembered me from the first time I was there and he always explains everything and does his best to get you the best prices. I highly recommend them!
Recommended: Yes
Nancy Coffin
Aug 07, 2014
Friendly and helpful service, affordable units
Dylan was extremely polite, accommodating and friendly and the prices are very reasonable!
Recommended: Yes
Scott
Jul 14, 2014
Easy check in
Good space, fair price- cheaper than similar spaces. Check in was quick and easy- very friendly.
Recommended: Yes
Sarah
Jul 03, 2014
Great staff! Great prices!
I had a great experience, the manager is so helpful and got me moved in quickly. The prices are better than anywhere else I have seen. So far, very impressed!
Recommended: Yes
Emily
May 27, 2014
Dillon has been friendly and very helpful right from my first phone call to your facility.
Recommended: Yes
Frank
Apr 09, 2014
Recommended: Yes
Joey
Mar 24, 2014
Recommended: Yes
慎整
Mar 06, 2014
Recommended: Yes
Linda Stanley
Feb 23, 2014
Was helpful and accomodating
Was easy to get to and people were helpful
Recommended: Yes
Michael
Jan 21, 2014
I searched for the cheapest storage units online...found the frederick self storage and it was not a "Cheap" storage facility. So clean and nice. The man who helped me pick out the perfect sized unit for me was extremely kind and helpful. He drove me around the facility and opened at least five units to compare sizes. He did it with no issues at all. I felt welcomed at the storage place and am so glad I chose this one!
Recommended: Yes
Josh
Dec 26, 2013
Best Value in Frederick!
I just moved here recently and needed a place to store a few of my things. The 5x10 was a perfect fit for me. I searched for the best prices and I was left with Frederick Self Storage, couldn't be happier.
Recommended: No
Sarah
Aug 19, 2013
Good customer service!
Recommended: No
Amanda
Aug 06, 2013
Recommended: Yes
Ben
Jun 20, 2013
Great place, good people and a good price.
Recommended: Yes
Terrence
Jun 04, 2013
overall plesant
Recommended: Yes
Winnifred
May 24, 2013
I just moved in and so far I like what I see. It is veryconvenient for me even. The hours are just right.
Recommended: Yes
Evgenia
May 10, 2013
Recommended: Yes
Bruce
May 07, 2013
Unit is as advertised. Reasonable cost and staff new its stuff.
Recommended: Yes
David and Elaine Epstein
Feb 28, 2013
.Good facility; good customer service
We have been customers for more than 9 years. We respeatedly recommend this facility to others
Recommended: Yes
Peter Lloyd
Feb 19, 2013
Great no problems, eawsy to work with.
Recommended: Yes
