Marsha Monroe
Jul 30, 2024
Shawn
Shawn was very pleasant. He explained the lease in great detail. His customer service skills are EXCEPTIONAL
Recommended: Yes
Charles
Jan 09, 2023
Great customer service at this facility. Mark is awesome!
Great customer service, clean facility in great location.
Recommended: Yes
Kenny stargel
Jul 16, 2022
Yes definitely
Shawn was wondering to work with
Recommended: Yes
Leenika
Nov 25, 2021
Loved it!
Great experience! Lovely customer service.
Recommended: Yes
Sanford Lee
May 09, 2020
Great service, clean and reasonable prices
Mark at the front desk was super friendly and helpful. The spaces were dry and clean. Convenient ground level. I compared with EZ Storage, and this is a much better deal.
Recommended: Yes
Gabrielle
Sep 13, 2019
Great
place was clean, quiet and secure. Staff was friendly and knowledgeable.
Recommended: Yes
Mohsin
Mar 03, 2019
Great Customer Service
Great Customer Service and immediate response to emails
Recommended: Yes
Mohsin
Feb 26, 2019
Great Customer Service
Great customer service and fast response to emails.
Recommended: Yes
Rodney
Feb 01, 2019
Great Customer Service
Keep up the great Customer Service.
Recommended: Yes
Katherine
Oct 05, 2018
Satisfied
Unit is in a great location (near door). Unit needed to be swept. Leaves on floor and cobwebs on corners.
Recommended: Yes
Jay Franke
Aug 19, 2018
Easy, friendly service!
Great experience. Exceeded my expectations!
Recommended: Yes
Mike
Aug 18, 2018
Great service
Great customer service and efficient
Recommended: Yes
Tweila-Rochelle
Jul 10, 2018
Fantastic rates and easy access!
It was easy to reserve via online. Upon arrival, I discovered a clean facility, and was greeted warmly. The customer service CAN'T be beat! Great accessibility...hours are user friendly. Will definitely recommend to anyone needing reliable storage!
Recommended: Yes
Lawrence
Jun 27, 2018
Responded to our needs quickly
We lost our unit the Friday before our equipment was to be delivered.
Spare foot found us two units local to us and at a reasonable cost.
The staff was polite and very helpful.
Recommended: Yes
Farris
Jun 04, 2018
Would recommend this facility without hesitation.
Becoming a customer here was a very pleasant experience... The person who signed me up was extremely professional and friendly... Even though the price of the unit was a little more than I wanted to pay - his professional manner made the difference.
Recommended: Yes
Howard
Jun 03, 2018
Easy access with a clean faciltiy
The front desk was very accommodating and courteous.
Recommended: Yes
Jhona
Apr 02, 2018
Thank you and I'm happy that I choice this place ...
Thank you and I am very happy for my unit and it's clean...
Recommended: Yes
則
Jan 01, 2018
Nice Staff -Facility Ok
My unit is not climate controlled, which I knew at the time of my rental. I did not realize that meant that the entire building had no heating or cooling. It is a cement and metal building with no heat and timed lights. It was colder in the building than it was outside. Freezing.
Recommended: No
sandy
Dec 21, 2017
The best self storage facility and excellent customer service. Thank you.
Route 1 Self Storage Laurel is a Five Stars facility. The staff are kind, friendly, helpful, and professional. They go beyond the call of duty to provide excellent customer service. The property is clean and well maintained and the recent remodel/improvements to the property are beautiful. Thank you.
Recommended: Yes
Donna
Oct 02, 2017
Great staff
Staff was very cooperative and help.
Recommended: Yes
Charles
Jul 03, 2017
Great for the price
Easy to find and had a cart to load my stuff onto. Quick and easy process
Recommended: Yes
Jonathan
May 23, 2017
great facility
The is large and spacious. They provide carts to move your stuff from your car to your unit. I have been there at different times of day feel safe under surveillance 24/7 in the well lit facility. The other customers are friendly and helpful. The staff goes out of their way to make sure your belongings are secure.
Thank You
Recommended: Yes
Lori Hunley
May 22, 2017
Great service and price
I was very happy with.y experience so far!
Recommended: Yes
Jonathan
May 21, 2017
excellent staff
The staff is friendly and helpful.
Recommended: Yes
Bruce
Apr 29, 2017
Cool people
They was cool help get in and out no hassle
Recommended: Yes
Sandy
Apr 12, 2017
Thank You! Thank You! Thank You!
Andy, Glenn, and Jared thank you for another year of great storage, friendly customer service, and available units, supplies & resources. Route 1 Self Storage is the Best!
Thank you, Sandy
Recommended: Yes
Yaw
Sep 13, 2016
best storage for keep things
have been using different kind of public storages but this storage is superb.
Recommended: Yes
sandra
Sep 08, 2016
Great Customer Service!
Thank you and great appreciation to Andy, Glenn, and Jared for their assistance during my move. The staff are patient, informative, courteous, and helpful. I was able to accomplish my goal because of the customer service committed staff at Route 1 Self Storage Laurel. Thank You.
Recommended: Yes
Maddie
Aug 06, 2016
Fast and affordable
This storage place had great deals (first month free) and helpful service. Easy access as well.
Recommended: Yes
Ms. Sandy
Jul 21, 2016
The best self storage facility and excellent customer service. Thank you.
This is the best staff team at Route 1 Self Storage Laurel. The staff are friendly, helpful, and informative. The property is clean and well maintained. Mr. Andy (the manager) is knowledgeable, professional, and very customer service oriented. I will continue to patronize and recommend Route 1 Self Storage to others.
Recommended: Yes
Nora
Jun 26, 2016
Professional, helpful, considerate
Jerry, was most helpful and professional!
Recommended: Yes
Graciela Ayarza
May 31, 2016
Professional
The young man that assisted me answered all of my questions. Took the time to explain everything and truly seemed to enjoy his job. He was very professional, maintained a genuine smile and attitude. It truly was a breath of fresh air how the process was from beginning to end. Would definitely recommend to anyone.
Recommended: Yes
Desiree
May 30, 2016
New Storage Unit
Service was moderately quick. The unit was as described but felt a bit dank (will have to put in something to remove that) and had spider webs, dirt...it just was not cleaned out well. Overall, I am pleased and hope for a continued positive experience.
Recommended: Yes
Victoria
May 29, 2016
nice storage facility
so far so good! service was friendly. hours seem sufficient.
Recommended: Yes
Levi
May 23, 2016
Great service and facility.
I went to the facility and got checked in and my stuff stored in less than 10 minutes. The customer service was also friendly.
Recommended: Yes
Tonyell
Apr 13, 2016
Great!!!
Recommended: Yes
Ashley
Mar 30, 2016
Nice facility, decent price
Location is a little hard to get out of during rush hour but the facility itself is very nice! Great prices.
Recommended: Yes
Michael
Mar 23, 2016
Recommended: Yes
clarence
Mar 06, 2016
Pleasant experience with management that will work with you.
Recommended: Yes
Brian
Feb 16, 2016
Very Clean facility
Very Clean facility and organized as well
Recommended: Yes
carole
Nov 03, 2015
Convenient & cheap!
Easy to find. Cheap prices. Standard issue.
Recommended: Yes
Shirley
Oct 29, 2015
Convenient
Fast and easy to reserve storage.
Recommended: Yes
Chris Kraft
Oct 04, 2015
very nice, would recommend it to others
easy access, and priced better then some other options
Recommended: Yes
James
Sep 20, 2015
easy checkin
I will have a better idea after a while
Recommended: Yes
Amanda Ganoe
Sep 02, 2015
Decent price.
Chose this facility bc we needed storage to de clutter our house going on the market. I initially stopped in and was given a price quote of $84. I researched online and found the same $84 storage unit online for $59 a month. Wish you would also run specials like first month $ or free sign up few (we were charged $22 upon check in plus $9 per month of insurance). Only chose this faculty because i was able to get for $59 a month and it's right across the street.
Recommended: Yes
Lauren
Aug 12, 2015
Clean and secure facility! Easily accessible.
It may be possible to find the same unit at a lower price, but I was impressed with the professionalism and courtesy of the staff, the security of the facility, and the accessibility of the units.
Recommended: Yes
Janine
Aug 12, 2015
Great deal!
Quick and easy to move-in. Locks available for purchase on-site if needed. Large handcarts available for use to move bulky items. Clean, climate-controlled. Packing supplies also available for purchase on-site, if needed.
Recommended: Yes
David
Jul 23, 2015
Not Internet Friendly
The facility is great. But if they turned off the telephone and locked up the office, the place couldn't survive. They said I could manage my account(s) by internet, but it simply is not true. They don't answer email, they don't provide us with all the stuff we need to establish internet accounts, and they don't go back and identify customers who said they wanted to be internet customers - but never became internet customers - and find out what happened. In my case, I gave up because their system for registering accounts just doesn't work. The management is clueless that their system doesn't work and makes no effort to reach out to customers like me. They don't want to know that it's broke and they don't want to fix it. So I pay my bills in person. If they got their Internet access fixed, and got me registered, I would give them 5 Stars.
Recommended: Yes
bill
Apr 23, 2015
Pleasent people to deal with!
Recommended: Yes
Ayanna
Apr 08, 2015
Nice people
Everyone was really nice and helpful
Recommended: Yes
Tiffany
Apr 02, 2015
My first time using a storage facility,so I dont have anything to compare it to.
Recommended: Yes
Bruce
Feb 12, 2015
Recommended: Yes
Tobie McQueen
Jan 26, 2015
Excellent 1st impression
Moved into the unit last Sunday. The gentleman with the ponytail at the front desk was friendly and informative. The place was clean and the unit was easy to find. The only thing I don't like is not having an option to decline having insurance on the unit. This is a must, you either buy theirs or bring your own policy. So the $44.00 unit is now costing me $53.00.
Recommended: Yes
David
Mar 25, 2014
Close, clean, and affordable.
Recommended: Yes
Shabazz
Feb 20, 2014
The price was okay. I think you should specify online that insurance is mandatory and not included in the quoted price. The storage place is okay.
Recommended: Yes
Patrick
Feb 11, 2014
from online reservation to check in was outstanding with no problems
Recommended: Yes
Russ Hall
Feb 04, 2014
Very good, expedient process! Glad to do business with you!
Recommended: Yes
Kameron
Jan 28, 2014
Everything was fine, but the timer to set to keep the door open while I moved things in didnt work.
Recommended: Yes
Mark
Jan 21, 2014
Everything was Great!
I researched and reserved on-line, had a call from the manager the morning of move-in to confirm, quoted the move-in price, etc. Arrived at the well-maintained property, customer service was excellent and the unit was clean, convenient and secure.
Would highly recommend this facility!
Recommended: Yes
Tori
Jan 03, 2014
Easy access off Route 1 near Route 32. Clean facility. Things are in good working order. Helpful staff.
The manager was away from the office when I came to sign my paperwork, but I only has to wait a few moments. Paperwork was quick and easy, including signing up for automatic payments, which I found helpful. We tested my entry code right away, and I was set to go. I like having the choice of interior vs. exterior, and climate control vs. not. I am glad I found Route 1 Self-Storage
Recommended: Yes
Robin
Jul 16, 2013
Everyone was more than helpful and I am very glad I chose Route 1 storage.
Recommended: Yes
KENNETH JOHNSON
Jun 02, 2013
VERY CLEAN SORAGE SITE
MOVE-IN WENT FLAWLESS. THE MANAGERS WERE VERY HELPFUL ATTENTIVE TO MY NEEDS. THE STORAGE SITE IS VERY CLEAN AND LAID WELL.
Recommended: Yes
Alexus
May 14, 2013
My OVERALL experience was GREAT. I will use this facility again.
Recommended: Yes
Richard
May 07, 2013
Recommended: Yes
Russ
Mar 19, 2013
very good experience
Recommended: Yes
Gary
Feb 07, 2013
All good no problems
Recommended: Yes
Angela
Nov 27, 2012
Great value. Good location. Excellent service.
Recommended: Yes
Bobbie
Nov 20, 2012
Great prices! After looking at quite a few storage facilities online, Route 1 was everything I was looking for... best price, good customer relations, hassle-free.
Recommended: Yes
Diana
Aug 05, 2012
Friendly Staff, Quick check-in, good instruction
The staff was friendly and welcoming, able to answer all my questions and explain how it works there in good detail.
Recommended: Yes
Eric Crouch
Jun 22, 2012
Needed summer storage for furniture
Easiest check-in process ever! Processed paperwork, received key and moved everything in within an hour.
Recommended: Yes
Kyle J.
Sep 28, 2010
A 5 Star Facility With 5 Star Service!!!
I've been renting units here for several years, and even moved units from another facility to here because the rates and service are so good. The management team is friendly and helpful and the rates are very competitive. Gate access hours are the best in the business and the property is always kept clean!!!
Recommended: Yes
