Elaine Montana
May 07, 2024
Excellent facility & customer service!
Excellent storage facility! Clean, secure, climate controlled, reasonably priced, and best of all, the property manager--Roosevelt--is a gentleman's gentleman extraordinaire! While I was waiting my turn, I observed him resolving customer questions & issues, competently, & displaying a level of courtesy that is rare these days. He is accessible & knowledgeable but most importantly, does everything with kindness, a smile and a willingness to help to make everything go smoothly. Highly recommend!
Recommended: Yes
Otis Echols
Jan 16, 2023
Fast and easy
I did the check in online and it was fast and easy when I got there and moved my stuff in, I didn’t have to see anyone they sent me my code the day before I moved in and my unit number was given to me in the email when I did my reservation, and my lock was in the storage unit waiting it was nice and easy
Recommended: Yes
Robin
Nov 06, 2022
Great value
Very close to my home and reasonably priced
Recommended: Yes
Stella Jackson
Mar 27, 2022
Good customer service
This is my first at Public Storage. The manager at Public Storage Janay B. at Owing Mills Md was very helpful and professional . She was very patient with me on how the process in obtaining a storage unit. I would recommend this place to my family and friends.
Recommended: Yes
Angela Lopez
Feb 05, 2021
All the processes and monthly payment...
All the processes and monthly payment are easy.
Recommended: Yes
Wayne R Jenkins
Jul 07, 2020
The staff were very friendly and...
The staff were very friendly and professional. They showed me the size unit I was inquiring about and didn't try to talk me into a larger more expensive until. I do believe the temperature and humidity in the build was a little high for a climate controlled unit. Will check again the next time I go there.
Recommended: Yes
Monique Walters
Oct 14, 2019
Tiara was friendly and professional!
Tiara was friendly and professional!
Recommended: Yes
Joe Moore Jr
Aug 30, 2019
Great SERVICE...
Great SERVICE...
Recommended: Yes
Robert Moses
Feb 11, 2019
Excellent customer service
Excellent customer service
Recommended: Yes
Lasonya Mott
Feb 11, 2019
The property manager was very polite...
The property manager was very polite and kind. She helped me find the right storage. I enjoyed interacting with her
Recommended: Yes
ROD
Nov 13, 2018
Excellent Experience!
This was my first time renting a storage unit and the good news was meeting the manager, Marnie! Her attention, attitude, assistance, and customer service was exceptional! I hope she is there for a long time! RM
Recommended: Yes
Sherene Woodard
Oct 05, 2018
Nice clean helpful staff
Nice clean helpful staff
Recommended: Yes
Carmen Liburd
Aug 28, 2018
This is my very first experience with...
This is my very first experience with storage. I find that public storage has great security, and I feel like my belongings are secure. Victor was very well knowledgable about the security system. Thank you all.
Recommended: Yes
Teah Wedlock
Aug 13, 2018
Awesome Customer Service!!
The attendant Victor that helped me with my reservation was phenomenal!!! During the walk thru the lock that was on the Unit would not work, so we had to return to desk and try again. However, he took the time to assist me and without getting frustrated was very patient. Two young ladies, Tiffany and Yasmin, were very helpful and pleasant as well. This is an "A1" Team for customer service, Thank you. I am so glad I chose this location.
Recommended: Yes
Michele Williams
Sep 19, 2017
Maya gave me 5 star service st my ...
Maya gave me 5 star service st my location. I believe in 100% customer service and Maya gave me that. The place was clean and I felt comfortable leaving me self there.
Recommended: Yes
Devrick Moore
Sep 17, 2017
The customer service here has been a joy. Recently left after 2 years, the crew here has always been great! Keep up the great work guys !
Recommended: Yes
Shannon Powell
Jun 17, 2017
Royelle and Maya are the best Customer service reps. In the building they both were extremely helpful and friendly. I HIGHLY DEMAND THAT THEY BOTH GET RAISES FOR THEIR HARD WORK AND GREAT INFORMATION REGARDING MY STORAGE SPACE. Please take note of their work for it is highly recognized and well appreciated. GREAT JOB FROM BOTH.
Recommended: Yes
南
May 11, 2017
Ease of process.
Ease of process.
Recommended: Yes
Carole Brown
Apr 25, 2017
Love the service. The young lady there was so helpful n informative. Got me just what I need. Thanks Miss. M. Ur the best. Wish all customer service was as friendly n helpful as u.
Recommended: Yes
THERESA NEAL
Apr 18, 2017
My storage facility
My storage facility. Does not stay clean. Theexterior has trash that stays for week's in samespot. The bathrooms are ne er opened after hours.
Recommended: Yes
Timothy E. Byrd -DLLR-
Mar 09, 2017
Being there has been and a challenge, because of the changes in my life. Having to go in to pay my bill or find out any information . Ms. Maya , has been a blessing , as far as knowing the right answer. Not only that she greet you with a million DOLLAR SMILE. I must say Keep up the Great job and you will grow where ever you are in life. Thanks Again for all that you have done and will do for others and me..... Be Highly Blessed
Recommended: Yes
Antoinette Bynum
Feb 20, 2017
This is a great company. This is my second time using them and this location is top notch. Very secure and the staff is always friendly and helpful. Maya did a great job making sure that my move in went smooth. It's always clean and carts are always available.
Recommended: Yes
Charelle Weston
Jan 11, 2017
No access!
On the day I leased my storage unit, I wasn't able to access the building. After several attempts, I waited until the morning when staff(not the assigned manager) was available to assist me and they did not. Luckily, I did reach the manager later that morning and I was able to access the unit. I was unhappy because during the time I leased my storage unit, I was told I would be able to access it and I wasn't. Going forward PS should make sure all customer access code is operable so they can have accessibility.
Recommended: Yes
Teresa
Jun 01, 2016
Very Friendly
I had been shopping for storage because I am selling my house and downgrading. Not only were the staff at Public Storage friendly, informative, and very helpful, the price was awesome. I happened onto it around Memorial Day and was able to take advantage of a deal. when I went there in person, Danielle was AWESOME!!!!!
Recommended: Yes
Sandy
Nov 11, 2015
Nice unit & clean
My biggest issue with the whole process is it is not on the website or was told to me ahead of time on my conversation with the property mgr I needed to carry insurance on my contents in the storage unit. If I was told I would have brought a copy of my rental policy instead I had to pay $11 for insurance I didn't need then bring the policy later and now I have to wait for a check to be mailed to me I'm sorry that is unacceptable
Recommended: Yes
Arndrea Potee
Jul 14, 2015
Pleased with service
Very professional and helpful.
Recommended: Yes
N Younger
Dec 16, 2014
They restored my faith in good old fashion customer service
Brianna and Bj are fine examples of how every employee should provide quality customer service to patrons. As a consumer I look for numerous qualities before determining if I will do bussiness with a company such as how the employee present themselves, how knowledgeable they are about the product, and helpful tips and/or budget saving suggestions. Brianna and Bj were able to accomplish all of these qualities and more.
Recommended: Yes
