James Horn
Nov 23, 2023
TY was fantastic. Excellent customer service.
TY was fantastic. Over the top with customer service.
Recommended: Yes
Rebecca DeFraites
Mar 21, 2020
Good location
My only complaint, and is is a significant one, is that they only have four carts for the entire facility. If I had known this, I would have chosen a different facility. I asked the staff person about it and she said that complaining to management would do no good because they were not going to buy more carts.
Recommended: Yes
Raymond Salamone
Mar 19, 2020
Great experience until the initial set...
Great experience until the initial set up cost!
Recommended: No
Cheryl Crane
Feb 07, 2020
Very nice gentleman
Very nice gentleman. Easiest storage move I've had.
Recommended: Yes
Chaunte Kennedy
Jul 10, 2019
Will did an exceptional job at...
Will did an exceptional job at explaining my options. He was very knowledgeable and considerate of my storage needs. I'm pleased
Recommended: Yes
Ayo Mandi
May 28, 2019
Great and fast service
Great and fast service. Clear and attentive attendant.
Recommended: Yes
Adela Conchalebrun
Jan 12, 2019
Well Managed
Clean, secure and well managed. Willie was very helpful in showing us the various sizes available.
Recommended: Yes
Shelly Marshall
Oct 29, 2018
I love public storage the place is...
I love public storage the place is clean, the lighting is good,easy to locate your storage bin. I'm happy with the service and the location 1717 E Joppa Rd. The employees and the people are friendly. I would definitely recommend this location to everyone.
Recommended: Yes
Lulu T.
Oct 24, 2018
the only down side to my location is...
the only down side to my location is having to get out of my car to enter, i feel like it's kind of dangerous to get out of your car with it running or to turn it off to walk over then get back in and turn it on (maybe a minor annoyance), and round about, the key pad should be closer so you can punch it in from your car on both sides.
Recommended: Yes
Harriett B Ross
Sep 20, 2018
Almost entered into a contract at a much higher storage rate.....
I was almost ready to enter into a contract with another storage facility I passed Public Storage and my daughter suggested I check them out and I am glad I did. First thing the rate for the same size unit was much less. Access was much easier and overall, I was just pleased with the customer service connection. Everything was explained in detail, she made me feel important. All of my questions were answered in a professional manner. Additionally, My daughter used this same Company in Michigan.
Recommended: Yes
Chamario Gordon
Oct 06, 2017
Great service
Great service
Recommended: Yes
Don Homberg
Oct 05, 2017
Have been a customer for a couple of years. Needed to downsize my unit. Blair was courteous and helped make the transfer easy and simple. Would recommend to others.
Recommended: Yes
Lamonte Chester
Sep 09, 2017
Great customer service
Great customer service
Recommended: Yes
C. Black
Sep 06, 2017
Good= service; Not good= hidden fees
The customer service experience and overall facility was very good. However, be upfront about hidden fees. The $1 first month promo ended up costing over $70. I would have appreciated just knowing the cost upfront instead of having to learn of hidden fees that I found out about after the walkthrough as I was finalizing everything, after having dedicated 40 minutes of my time to the process.
Recommended: Yes
Kavon Gillis
Sep 01, 2017
I was looking for and clean affordable unit with climate control. I was home for three days and had to move a lot of things. They made it very convenient and the staff were friendly. The young lady shocked me when I came back the second day and she said my name. Now that's customer service. The store manager was amazing also. Any questions I had they were answered. I love my storage unit. It's a very clean facility.
Recommended: Yes
Danielle Renee Green
Aug 31, 2017
Kiara provided excellent customer service. She is very knowledgeable and went over the entire process by providing very detailed and specific information regarding my storage rental options. The facility was very clean and well lit.
Recommended: Yes
Michelle Pearce
Jul 20, 2017
Excellent service and clean facility. Kiara was particularly awesome. She was super helpful and friendly when I forgot my paperwork. Highly, highly recommend!
Recommended: Yes
Marie Bacchus
Jun 28, 2017
it was easy and convenient and they ...
it was easy and convenient and they made sure I was given what I need not what would make them the most money
Recommended: Yes
Carrie Leahy
May 03, 2017
Blair at public storage on Joppa Rd provided wonderful service! I needed to reserve a unit in a hurry and shortly after I reserved online he gave me a call to discuss the reservation and my needs. When I came in to start my move in he was welcoming and showed me my options when I wasn't certain exactly the size unit I needed.
Really great service, I highly recommend!
Recommended: Yes
Tracey Butler
Apr 19, 2017
Blair was very polite while muti ...
Blair was very polite while muti tasking to register me for a storage space. Explained every detail . This is my first storage unit. The moving went well. Very pleased with the customer service received.
Recommended: Yes
Nancy Welker
Jan 24, 2017
Great service at a great price
I had called other storage units and was disappointed with all the hidden costs that was not on their website. But Public Storage was upfront and honest. I was called back by the manager of local unit I rented from in a timely manner. Blair answered all my questions about the total costs involved. After visiting the actual storage unit I found it to be clean and again before I signed my paperwork again the manager read it to me and made sure I understood everything. Great service at a great price. Got just the unit size I needed. No one tried to oversell me a bigger unit. Honesty, pricing, and great customer service made my visit enjoyable.
Recommended: Yes
DC
Oct 04, 2016
Great Staff
Blair was extremely helpful. He walked me through the entire process.
Recommended: Yes
Calvin Gray
Jul 21, 2016
Nice
I would recommend this to others!
Recommended: Yes
Kaniesha Wilkerson
Jun 01, 2016
I am very satisfied with the service I received.
The price is on the high end but besides that I have no complaints.
Recommended: Yes
Robert Runkle
Jan 05, 2016
Reserving storage unit
We were pleased with the responsiveness and professional competence of the staff.
Recommended: Yes
Joshua Harris
Apr 09, 2014
Clean storage and friendly staff.
Its very clean and the staff is very helpful. The only complaint I have is you are only allowed one cart even if there is more available, we had 2 truckloads to move in and it took us much longer because we were only allowed one cart. They also lock them up so if the office is not open you cannot use them.
Recommended: Yes
