Lan Bui
May 14, 2024
Very pleasant experience!
For us, computer challenged old people, online transaction is a little baffling. Please always have a person at your office during working hours; we need the extra help. The office was locked and unattended mid-day Monday 5/13. However, it is still a very conveniently located and recommendable storage facility.
Recommended: Yes
Thomas Koshy
Nov 15, 2023
Good service reasonably prices
The Web-based service is user friendly. The place in Rockville is very clean, good security and always accessible.
Recommended: Yes
Ken
Jul 16, 2023
Staff was very helpful
Staff was very helpful while checking in. Mobile app is handy.
Recommended: Yes
Roland Summers
Dec 02, 2022
Easy and convenient rental process
Overall, the online rental process was very easy and convenient. I appreciate that the rental process was completely contactless but there were staff members available to answer any questions.
Recommended: Yes
Allan Cobb
Nov 05, 2022
Secure, Clean, and Excellent Customer Service!
The title says it all. The app makes entry/exit easy to use, the climate control is outstanding, the facility has great security features, and most of all, the staff is friendly and helpful providing superb customer service... overall brilliant!!
Recommended: Yes
Patti
Oct 24, 2022
A very pleasant experience.
Staff was kind and helpful. Facility was easy to move in. Very clean.
Recommended: Yes
Paul Cooper
Apr 03, 2022
Excellent customer service; clean, user-friendly facility.
My experience at the Frederick Rd, Rockville Public Storage location was excellent thanks to the fine service from representative Bisrat. He showed remarkable competence and quickly navigated their complex system to get me the best possible deal and the right unit for my situation. He seemed genuinely concerned about me and my needs and went above and beyond expectations. Thank you.
Recommended: Yes
C Giacona
Dec 18, 2021
Can't complain
I was able to book my reservation online. I came into see Aaron so he could show me where my unit was. Although I'm not a fan of being forced to use their lock when I had my own I get the concept of added security.
Recommended: Yes
James Foster
Sep 16, 2021
Easy and simple move in process.
Super easy move in process. Easy to find my storage unit and many moving carts readily available to use to help move everything
Recommended: Yes
Dawn Phillips
Sep 15, 2021
My Move In Day Experience
The only reason I gave the customer service a 5 star rating is due to the young lady who was working there the day we moved our motorcycles into our storage unit. The man that was working there was rude. I had 3 of my young grandchildren with me and as soon as I walked through the door, he immediately asked me where there masks were. I had my mask on and did not see where there was a problem nor did I expect that before I had a chance to say anything. He then ended up at the service elevator at the same time we were trying to move one of the motorcycles as our unit was underground. We had to start it up for a brief minute because it was too heavy to duck walk onto the elevator. We were trying to hurry since the elevator would time out if you did not act fast by pushing buttons. He proceeded to push the button on the elevator which caused the door to open back up and I had to start the process all over again. He really needs some customer service training if he is going to be dealing with the public on a regular basis. I didn't not appreciate it at all.
Recommended: Yes
Carter
Jul 27, 2021
Reasonable and convenient
Clean, friendly staff and convienent right on Rockville Pike
Recommended: Yes
Myra Hall
May 03, 2021
Easy access. Convenient.
The storage is easy to access. Very clean. The staff was helpful and friendly.
Recommended: Yes
Taylor
Jun 16, 2020
Good experience.
Have had a good experience thus far. Clean facility and easy access to unit.
Recommended: Yes
Nick
May 26, 2020
Clean
Nice place, clean building, secure location.
Recommended: Yes
Lisa
Apr 25, 2020
Clean professional
Loved the move in process. So easy. Seems very clean, great staff.
Recommended: Yes
ashley
Apr 17, 2020
Excellent Staff
Had such a pleasant experience in getting my unit despite the poor timing with COVID.
Recommended: Yes
Matthew
Apr 05, 2019
Great service
Great service, team (Mary) was exceptionally helpful!
Recommended: Yes
Ralph
Mar 05, 2019
I enjoyed how the employees interact...
I enjoyed how the employees interact with the Internet. I did not realize when I first started that you can complete the entire process online. All you need to do is check in when you go to occupy your unit.
Recommended: Yes
Edward Conner
Feb 14, 2019
Your team there are amazing
Your team there are amazing! Great service all the way around!
Recommended: Yes
Alicia E.
Oct 18, 2018
Great experience
Great pricing, super secure.
Recommended: Yes
Adam
Sep 10, 2018
Much of my experience was fine
Much of my experience was fine - the storage space is clean, the people are nice, and everything has been easy to do. My complaint is about all of the hidden fees. When I made my reservation, I was given a monthly rate and a one-time administration fee. But then when I went to claim the space I was told that I had to buy a special lock (regular padlocks wouldn't work) AND I had to add monthly storage space insurance. While I understand the reasons for these things, I didn't appreciate how they popped up late in the process. If there are extra charges, just be honest about them from the beginning.
Recommended: Yes
Justine Mushambokazi
Jul 11, 2018
Ur wonderful people.
Ur wonderful people.
Recommended: Yes
Li-T Luo
May 18, 2018
Excellent services!!
Excellent services!!
Recommended: Yes
Jenny Espinoza
May 02, 2018
$1 special misleading
$1 special misleading as you have to pay for insurance and lock...but good service
Recommended: Yes
Kemal Cetinyalcin
Sep 18, 2017
Great service
I'm 17 years of customer of public storage I higjly recommend this company. Thank you
Recommended: Yes
Ankit Gupta
Sep 11, 2017
Diana was awesome at the facility. She explained everything thoroughly and ensured that the terms and conditions were clear. With the great customer service, I recommend this storage facility.
Recommended: Yes
Onya Dildy
Sep 02, 2017
I had an awesome customer service experience with Diana for two days as I can say her manager Tracy trained her well. The way Diana was diligent in making sure my transfer was done stress free, her professionalism & her diligence was very impressive. Even the district manager Steve helped prior to my arrival in making sure my needs were met! I've been with this location for 4 years & Tracy also has done an exceptional job each time I needed help!
Recommended: Yes
Clint Chamberlin
Sep 02, 2017
In addition to the rental cost and one-time admin fee, they also require monthly insurance, something they don't quite spell out until you are about to sign a contract. The only available dolly had a busted wheel and caused one of my containers to fall off during move-in. Otherwise, I would have given them 5 stars. Diana was very responsive and helpful and I got a great deal on a unit. Hoping the rate doesn't go up too much after six months.
Recommended: Yes
Taty Hanemtwo
Jul 03, 2017
Reserved a unit online, the process was very easy. The online promotion was honored with no discussion.The staff was very professional and helpful. Shay gave us a lot of advice on how to pack and store. So pleased tha I am considering taking a second unit. I highly recommend this place !!
Recommended: Yes
Regina Smith-Turner
Jun 16, 2017
I have really enjoyed being a tenant at this property. The Property Manager Tracy is outstanding! She is the nicest and most professional person! She and the rest of her team, provide excellent customer service and exceptional guidance if you need it. Best place ever for selecting a storage site!
Recommended: Yes
Jessica Olevsky
May 03, 2017
Very helpful in figuring out
Very helpful in figuring out which unit we would need, very nice and friendly.
Recommended: Yes
Fred Schneider
Apr 18, 2017
Fantastic
Fantastic. Nice man Joshua on the phone. came a few days later asked for Joshua. Wonderful guy. All paperwork done took us to the unit. All went perfect.
Recommended: Yes
Tandria Fox
Dec 10, 2016
EVERYTHING IS GOOD AT PUBLIC STORAGE
I HOPE THE BUILDING STRUCTURE GET BETTER AND THE CRACKS IN THE FLOORS ARE SEALED
Recommended: Yes
Meena Mehta
Oct 05, 2016
Great storage facility!
My husband and I dealt with Tracy Ricks; she is awesome! From the very beginning, she listened to our needs, was informative and made suggestions to make our storage process as easy as possible. We were very pleased with the process and have no reservations recommending this facility to our family and friends. Thank you Tracy, you rock!
Recommended: Yes
Shaun
Aug 31, 2016
Good place, but go during office hours.
Check in was absolutely fantastic. Very friendly employee. Place is clean. Would probably not go at night again. No access to carts because they were either locked up or being used.
Recommended: Yes
Erika b.
Jun 01, 2016
The best storage place ever!
Best experience! Friendly staff, storage place very clean and convenient location.
Recommended: Yes
Melanie Moreno
Feb 24, 2016
Excellent customer service
Informative, polite, friendly
Recommended: Yes
片来
Nov 16, 2014
Nice facility and convenient location
Renting a storage unit was easy. The manager and staff were very helpful and friendly. The prices were reasonable but the mandatory monthly fee for contents insurance was a surprise that should have been explained better.
Recommended: Yes
Marina Mckee
Aug 23, 2014
Public Storage is the most inviting and welcoming place in the world!!!
If you want your things to be well taken care of, have a wonderful manager and staff to help you with your storage needs, Public Storage is the place to go. Everyone is so helpful, caring and welcoming. The manager at 16001 Frederick Rd goes beyond the call of duty, Tracy is amazing!!!!!!!!!!!
Recommended: Yes
