M Romatowski
Oct 14, 2024
Quick, efficient, helpful
Sorry but please don’t force a review
Recommended: Yes
噢
Feb 04, 2024
Great
Great, clean, 100% online. Gate door was unlocked, but it’s ok
Recommended: Yes
John
Oct 21, 2023
fast and friendly
Easy interaction and I have storage.
Recommended: Yes
Anna
Aug 14, 2023
First time using storage
Great experience good service
Recommended: Yes
A
Apr 23, 2023
What you would expect in a self-storage facility.
Nothing particularly special about the place, neither good nor bad. Just what one would expect of a self-storage facility.
Recommended: Yes
Haleigh Stovall
Mar 15, 2023
Nothing bad to say
Easy to get in, great security, and friendly service. Highly recommend.
Recommended: Yes
James Joseph Thomas
Feb 12, 2022
Overall Satisfied
The unit was clean on arrival with a welcome bag inside and the customer service with excellent. I had no issues with the reservations and would definitely use this facility again!!
Recommended: Yes
Mary Ann Llanes
Aug 09, 2021
?????
Pleasant staff, great location
Recommended: Yes
Diane
May 17, 2021
Easy access
A little over priced in my opinion
Recommended: Yes
汁
Nov 21, 2020
Great customer service
Bryan helped me and was excellent! Super funny and efficient. I'd never used self storage before, but he made the process easy and explained it well.
Recommended: Yes
John
May 24, 2020
CubeSmart Ann Arbor
Bryan was very helpful in making sure that I had a moving cart! Extremely clean. My only complaint is that you are forced to buy insurance on the unit, and there is a 24 dollar admin fee. Neither of these additional payments were specified before moving in. Other than that I would recommend this place.
Recommended: Yes
Sandra
Mar 14, 2020
Excellent
nice place clean and an excellent costumer service
Recommended: Yes
Sei
Dec 19, 2019
The customer service was terrible.
The customer service was terrible. Rude.
Recommended: No
Paul Huebner
Dec 10, 2019
Great customer care
Speedy and efficient check in and rental. The property manager was very helpful and kind.
Recommended: Yes
Ken
Oct 20, 2019
Just what I needed.
Price was right, quite pleased.
Recommended: Yes
Brenda
May 07, 2019
Great price
Great price . Good location safe facility. Easy hours
Clean
Recommended: Yes
Megan
Feb 05, 2019
Great communications
They were very prompt in all communications. The unit was clean and has multiple safety measures.
Recommended: Yes
Valerie Barnes
Dec 12, 2018
Yes I would recommend them to family and friends.
The staff was very helpful and and Courteous when I needed another unit they got me another one right away. Their prices are very reasonable.
Recommended: Yes
Tiffany
Oct 01, 2018
Nice facility, reasonable prices
Very clean storage unit and facility. For the price, well worth it!
Recommended: Yes
oge
Mar 16, 2018
Good experience
We were helped by Isaac who was very attentive and helpful. He was new when we moved in and was so eager to ensure the move went well.
Recommended: Yes
Todd Askew
Mar 11, 2018
Great location for me, and very professional.
Neat, organized, convenient, and efficient. A useful facility in a great location.
Recommended: Yes
Brooke
Mar 06, 2018
Solid choice
Extremely helpful. Easy to find. Safe area!
Recommended: Yes
Miah
Dec 22, 2017
Appreciation for all the help
I love the teamwork the employee put into and the happiness they show. The lady who help was pregnant and still was able to help me even in her condition so I was happy about that.
Recommended: Yes
Anna
Sep 29, 2017
Helpful staff, reasonably clean
Rented a drive-up outdoor unit. It was a little dirty around the edges but I guess that's to be expected. The staff were very friendly and helpful. I only have 2 issues with my experience. 1 - I only needed a unit for one month while I was between apartment leases. The only option was to call and cancel 10 days before otherwise I'd be charged for another month. I couldn't just pay for my time up front. 2 - the outdoor units are not lit very well and have no lights inside them. For lack of a better word, it's creepy at night. It seems reasonably secure but I still couldn't see what I was doing.
Recommended: Yes
Matt
Aug 19, 2017
It was a great service. Would come back soon.
It was a great service. Would come back soon. The people helping me were wonderful.
Recommended: Yes
Rebecca
May 01, 2017
Clean and Friendly
Hard to get into, otherwise great.
Recommended: Yes
Kim
Apr 23, 2017
Stacey the manager is awesome
I could not have asked for better customer service. I will be using this facility again.
Recommended: Yes
Robert
Apr 01, 2017
Glad I used simply self storage
Simply self storage had the perfect unit for me and the customer service is fantastic.
Recommended: Yes
cecil
Mar 12, 2017
Immediate availability, clean space, helpful service.
Manager Ms. Hill, was very helpful and made a one time special access for us since the storage material was coming from New York and would be here in the middle of the night. This was very helpful for us and we appreciated it very much; thank you Ms. Hill.
Recommended: Yes
Duane
Feb 25, 2017
Would highly recommend.
Great management, very clean and accessible.
Recommended: Yes
D
Oct 23, 2016
Very helpful
Staff was more than friendly, accommodating, and informative.
Recommended: Yes
Danielle
Aug 25, 2016
Good but...
Customer service was great. The inside of the unit looks like it could have been cleaned out better. Something was falling from the ceiling. It looked like some type of caulking or insulation.
Recommended: Yes
Don
Aug 10, 2016
Friendly service
Unit nice and clean on move in
Recommended: Yes
Traci
Aug 07, 2016
Great customer service. Very friendly/ helpful.
Was very impressed with the customer service both before our arrival and after getting to the units. Very clean units as well. Would defiantly refer other people in Ann Arbor
Recommended: Yes
Gregg
Jun 19, 2016
Accommodating
Mike was a great help. It was a pleasure doing business with him. A+++
Recommended: Yes
Jainabou
Jun 17, 2016
Great service, very accommodating
The staff was very knowledgeable and helpful. Our storage unit was ready and clean. The terms were very straight forward. I would recommend this place to someone else.
Recommended: Yes
Julia
Jun 12, 2016
Great place,
Fair prices, great customer service, easy and fast
Recommended: Yes
Mrudula
Jun 07, 2016
Great option for short and long term storage
Simply Self's got great location and very friendly staff. It's units are neat and well kept and come in a variety of sizes. Glad to have found this place a day before I was leaving town.
Recommended: Yes
Julia
May 28, 2016
Great service. Fine unit.
Easy rental online. Great customer service.
Recommended: Yes
Nikia
May 25, 2016
Amazing Staff!
The staff were so great and friendly. They do what they can to help out. Units are great price and have lots of room.
Recommended: Yes
EJ
May 16, 2016
Good value, friendly service
The people here are friendly and helpful and service was relatively quick. They explained their policies thoroughly. I do wish the price was prorated for leaving before the end of the month. Ideally, I would like to go mid-month to mid-month to give us time to close on the house on the 1st and then move our stuff over the next few days. Also, they really need to get the security gate fixed. Anyone can drive in there. But the unit was clean and it is inexpensive.
Recommended: Yes
Mike
May 03, 2016
Good value
Smooth reservation and check in, only issue was with the rate. The rate is ncreased from my reservation and they also added $9 a month to the rate. Should be more clear in their pricing.
Recommended: Yes
Linda
May 01, 2016
Good customer service
Recommended: Yes
David
Apr 27, 2016
great
Easy enough, good price, nice guys, fine location
Recommended: Yes
brent
Feb 28, 2016
Clean units, easy in and out.
Recommended: Yes
jacke
Feb 24, 2016
Easy to set up. Location near home. Office personal very helpful
Recommended: Yes
brent
Feb 23, 2016
clean, efficient check in, had space rented in about 5 minutes
Only odd thing was a lack of light in my storage space. Not a big deal, but better lighting would be nice.
Recommended: Yes
Maureen
Feb 22, 2016
I am renting a 10 x 15. I needed it sooner than expected and it was no problem. Michael also reserved a 5 x 5 for me because I wasn't sure if I would need more space. It was cheaper to do it that way than get a 10 x 20. He held the 5 x 5 for me and I didn't end up needing it, and it was no problem.
Recommended: Yes
wanda
Feb 02, 2016
Michael is super helpful and accommodating.
Nice location and very helpful manager.
Recommended: Yes
kyung
Jan 25, 2016
Recommended: Yes
Heidi
Jan 24, 2016
Easy to check in
This place was easy to find and easy to get everything set up to store there. Very helpful customer service.
Recommended: Yes
Christopher
Jan 19, 2016
friendly and affable atmosphere, I used this storage facility for 3 1/2 years and the staff was always helpful. I no longer need storage so I moved my stuff out. but these guys are friendly and reasonably priced.
Recommended: Yes
CARL
Dec 13, 2015
Nice staff
Clean
Reasonable price
Secure
Great staff
Recommended: Yes
Gina
Dec 10, 2015
Very easy to sign up and move in.
Recommended: Yes
Kelly
Nov 09, 2015
I thought you could have your mail delivered there but you can't otherwise its good.
Recommended: Yes
Jill
Sep 01, 2015
Recommended: Yes
Nolan
Aug 22, 2015
I arrived at Simply Self Storage with my lock, ID, and moving van, and after 10 to 15 minutes of paperwork I was able to proceed to the locker. The service was friendly, the lease seemed very standard, and they explained their insurance coverage well. Everything about the unit was as described, you must bring your own lock and insure your items. There is a punch code-controlled gate to access the storage areas, and you are given your own individual code during move in. The unit was somewhat dusty but it was not unreasonably so, depending on what you're storing you might wish to bring pallets or at least a covering for their floor. I did not pay extra for 24-hour access, but can still access my unit anytime between 6am and 10pm, which is just fine for my purposes.
Recommended: Yes
Yuxi
Aug 20, 2015
Everything went well, staff there are nice and accesses to the storage is very convenient.
Recommended: Yes
Amanda
Aug 15, 2015
It was a bit smaller than I would have liked there was nothing bigger available however the staff was friendly and helpful
Recommended: Yes
Gabriela
Aug 14, 2015
Excellent
Everything was very smooth. I changed my reservation date, no problem. Same day my rent started, I changed the unit size, no problem at all
Recommended: Yes
Ken
Aug 11, 2015
Decent for the price
nice staff, not the cleanest place(i got outside unit), but so far no problem.
Recommended: Yes
Pattie L.
Jul 31, 2015
Great service, clean facility
Nice gal took my information, showed me around, thoroughly explained information. I felt like our belongings would be totally safe.
Recommended: Yes
Halima
Jul 29, 2015
Great place for temporary storage!
I really enjoyed my time with SS storage. The only issue was this awful flame retardant that was in my outdoor unit. It was leaking from the ceiling and had covered all of my items with a layer of foam/dust. It was pretty gross and not fun to clean off of everything. The indoor unit was just fine! Customer service is perfect! They were always super friendly and helpful. I always felt taken care of, and like my belongings were safe with them.
Recommended: Yes
Sophia
Jul 28, 2015
Great customer service, best pricing around.
The person I worked with when registering for a storage space was so kind, patient, and well informed. I love that you have to enter a code to get past the gates. It makes me feel more at ease about leaving my belongings in the storage. I feel like the units themselves are well reinforced. The pricing is the best around. I also like that I can pay my rent over the phone or internet.
Recommended: Yes
Kimberly
Jul 28, 2015
Recommended: Yes
Alicia
Jul 24, 2015
make certain you can actually enter
I rented a unit and the door to get inside to the building has a rusted latch making it extremely difficult to enter on the side where my unit was located. My husband and I ended up having to carry all our stuff to the unit using the door at the other end of the building. In addition to this the lighting was extremely poor so I could barely see. On the bright side, the gentlemen who manages the place is very helpful. Super nice person. I could not ask for a better contact for this facility.
Recommended: No
Jason
Jul 11, 2015
The man at the desk did a great job in getting me into a proper sized unit.
Recommended: Yes
Wendy
Jul 08, 2015
Terrific Service, Clean Unit
Due to an unexpected family housing transition, we were in immediate need of a storage unit. The rental process was flawless from the first phone call to the face-to-face interaction with the property manager to the selection of a storage unit to the signing of the rental agreement. The property is easily accessible, has a secure entry, the unit was very clean, and the customer service has been excellent! Having such a positive experience during an otherwise stressful time is very much appreciated.
Recommended: Yes
Kee
Jul 05, 2015
Right price. Not sure about cleanliness, but overall, it's a nice facility.
No problem when I signed in. They were flexible to my requests and willing to accommodate to their ability.
Recommended: Yes
Kelsey
Jul 01, 2015
Awesome Awesome Awesome
I can say this was the best experience of moving into a storage u nit I have ever had!
Recommended: Yes
George Souris
Jun 29, 2015
Easy and smooth check in
Easy and smooth check in Great customer care representative/manager
Recommended: Yes
Corinne
Jun 21, 2015
Great for thenprice
Management was awesome. We'll see how it goes since I just moved in, but so far so good.
Recommended: Yes
samantha
Jun 17, 2015
awsome
love it will go back again and tell friends and family
Recommended: Yes
Christin
Jun 03, 2015
Staff was really helpful in changing the date to accommodate when we would actually be moving in. Also really helpful in making recommendations about size and how to properly store items.
Recommended: Yes
Dianne
May 14, 2015
Good Customer Service!
Our reservation wasn't quite what I was looking for. I wanted and needed a climate controlled unit due to the types of items we needed store. The two staff on duty the day I was there was most helpful and assisting me to find another unit at one of their other facilities. Good customer service and pleasant to deal with!
Recommended: Yes
Brianna
May 07, 2015
Great!
Recommended: Yes
morgan
May 06, 2015
Recommended: Yes
Shannon
May 04, 2015
The check in could have been a bit quicker. Other than that, it was fine. The staff were helpful and friendly. Even though we had an interior unit, the door was only feet away from our car which made transferring stuff very convenient.
Recommended: Yes
Kevin
May 02, 2015
Overall, the process of renting went great. It was simple and nothing to complain about. The facilities are very clean.
Recommended: Yes
Denise
May 01, 2015
Perfect location and wonderful staff
This place is great. The staff was so friendly and reserved the perfect unit for me in request.
Recommended: Yes
Robert
May 01, 2015
A little more pricey than originally was told.
Was able to move in without any real problems. Storage unit was pricier than originally told. Person on phone said as long as I provided a copy of my homeowner's insurance, there would be no additional charges. They were wrong.
Recommended: Yes
JL
Apr 30, 2015
Found my unit using SpareFoot
I used SpareFoot to find an inexpensive but good storage facility. Simply Self Storage was reasonable, clean, secure, and I was comfortable to store my items with their units. I never would have found Simply Self Storage on Jackson Rd without SpareFoot's help.
Recommended: Yes
Seth
Apr 29, 2015
Staff was very friendly and helpful when we moved in.
Price was much better than alternatives in the area, and the staff was very helpful!
Recommended: Yes
Rekeisha
Apr 06, 2015
Great Customer Service
Staff members were helpful and resourceful.
Recommended: Yes
Andrew
Mar 28, 2015
Recommended: Yes
Margie
Mar 15, 2015
Quick, knowlegeable, efficient
Kevin, the manager, was very courteous, helpful and polite. Would rent from this facility again.
Recommended: Yes
Jean
Jan 26, 2015
terrible, avoid
The facilities we not what we had paid for, the lights worked for 1 month then stopped. We were charged late fees for bills postmarked after the due date. It took multiple phone calls to the manager before he returned our call. The district manager promised a return call in 24 hours, after 1 week, I had to call he again.
Recommended: No
