Stop 'N Lock I

Great customer service

Moved in and forgot to bring / buy a lock. I called the next morning and they were nice enough to lock up the storage with a padlock I bought from them.

Recommended: Yes

Great service

Clean good service easy access

Recommended: Yes

Great location and price!

I reserved online and the office called me next day to talk about what I needed and when. I went in next day and was able to secure my unit. The office staff was so nice and helpful. Would definitely recommend!

Recommended: Yes

Recommend!

Super friendly and offer a reasonable price! Also, the lady working at the office guides us well!

Recommended: Yes

Unit was very clean and staff was super friendly and knowledgeable

Checking in was very easy. The staff is super friendly and my unit was in pristine condition.

Recommended: Yes

Does the job, long wait

Nice place and pricing, but they only have one person working so expect to wait a long time in line.

Recommended: Yes

Good service, highly recommend

Easy, convenient to University of Michigan and good pricing!

Recommended: Yes

Awesome service

Manager is super friendly, units are a good size, very easy to get in and out.

Recommended: Yes

Excellent

Excellent service. Highly recommend.

Recommended: Yes

Totally happy with everything.

Totally happy with everything.

Recommended: Yes

Yes; I would most definitely recommend

Excellent in every way. Great Manager Ron DeVee. Because of his friendliness and great service and character I would not want to go anywhere else. This has been truly a great experience. Thank You; Ronald D. Moore. .

Recommended: Yes

Great and easy move-in

Was very easy and accessible. Friendly customer service.

Recommended: Yes

Great customer service!

This is my first experience with Stop N Lock and I am very pleased. I never used a storage place before and had many questions which were completely answered on phone. The person I spoke with was friendly, knowledgeable, and worked with me to set up all paperwork and payment by phone so my daughter could move in without me being there. The storage unit was clean and ready the very next day. The AAA bonus was a lovely surprise! Wonderful customer service and I will definitely recommend this facility to all friends and family. Thank you for turning a hectic situation for me into a smooth transition

Recommended: Yes

Great Experience

Highly recommend the facility.

Recommended: Yes

Move-in review

I received great customer service from this facility. They were very accommodating to my needs as well as receptive to my questions.

Recommended: Yes

Great facility and cheapest price in the area.

Great facility and cheapest price in the area.

Recommended: Yes

Great place with a great price!

The staff there was super nice and friendly. I couldn’t beat the price either! It was everything that I needed. I would recommend this place.

Recommended: Yes

Great Ann Arbor Storage

Very quick check in, secure units, and a reasonable price

Recommended: Yes

Easy access to unit

Easy access and affordable pricing. Need to bring own lock

Recommended: Yes

Great place

Great customer service! Quick paperwork process, and clean units. Loved that my aaa membership got me a discount!!

Recommended: Yes

Average storage place

I did think that the place was cleaner than the storage place next door. However, I found that the 5x10 unit felt smaller for some reason

Recommended: Yes

Satisfied!

Friendly and professional staff. Price is better than competitors in the area. Would recommend.

Recommended: Yes

Kind and courteous

Great customer service and the entire process took 10 min. The first things they did was show us the locker and make us comfortable with the size then the details and leasing was fast and simple. Simple monthly rate, fixed time table and no questions or hurdles to jump through!

Recommended: Yes

Extremely helpful staff

I am a student who needed storage for the summer and the staff at Stop N Lock was extremely helpful with showing my friend and I where our units were and helping us transport our stuff across the street. Unit seems secure but easily accessible when necessary.

Recommended: Yes

It’s what you expect

Move in was very easy and staff was quite helpful

Recommended: Yes

I needed space quickly and I got it on the same day.

The manager is sweet and friendly. I enjoyed my sign up experience and am still enjoying the whole thing. Thank you.

Recommended: Yes

Good outdoor storage, a little pricey

This unit was a little pricey but otherwise fine. Not temp controlled and the door sticks a bit but generally in good condition. The customer service was helpful when I wanted to change my move-in date. When I initially showed up there was a sign on the door that said "Management will be back at 1" (it was 12:30) but when I called the facility the employee was actually there and helped me immediately.

Recommended: Yes

Everything works out just fine

I am a student at Umich and I’m not rich. I wanted a place to store all of my things while I travel around the country for a few months during break without breaking my bank account. This is a total steal! It’s like a second phone bill! And every is safely stored away with a lock on it. The guy was really a great help too! He answered to me even though my dad was there because I’m the adult customer in the situation. Of course my dad had questions too. And everything was quick ! I didn’t want to be there all day and we were there for, maybe, 15 minutes.

Recommended: Yes

No-hassle Storage

The move in process was very easy! There were also two pallets in my unit, which was very helpful in keeping furniture off the ground in case of flooding. I opted for automatic payments every month, allowing me to not have to worry about calling on time every month!

Recommended: Yes

Easy drive-up, great customer services.

Easy drive-up, great customer services. First month free with AAA membership.

Recommended: Yes

Great storage facility

Great customer service and clean units

Recommended: Yes

good price for the space

they showed pretty good job in maintaining the facility

Recommended: Yes

Convenient Secure Lockers

Nice cozy little storage center. Priced well and they had the luggage sized locker I needed. Lots better than wasting space and paying for more than I need.

Recommended: Yes

Good storage site, easy access, good customer service

Good storage site, easy access, good customer service

Recommended: Yes

Good show

seems good so far; just moved in.

Recommended: Yes

Stop & Lock Storage

Amazing experience! Great convenience, great price, and the woman in the office was such an angel.

Recommended: Yes

Great place and loved michele

Amazingly efficient, Michele was wonderful and the location and facilities were perfect for us. Great find! Will recommend to everyone who needs storage like we did!

Recommended: Yes

Would rent here again!!!

Great facility. Great prices.

Recommended: Yes

Great staff and reasonable prices!

This was my first time renting a storage unit, they made it easy, and were very friendly and helpful throughout the entire process. If I ever need storage in the area again, they would get my business. Their prices from my research were also some of the most competitive in the area.

Recommended: Yes

flexible, cheap, friendly, variety of size options

Great, flexible, cheap, friendly, variety of size options. Michelle is great! Only reason I gave 4.5 was because of no 24/7 access

Recommended: Yes

Easy, quick, and helpful staff

Very positive experience; Michelle was very sweet and helpful. Though the technology at the facility is outdated, they were very flexible with me and we were able to accommodate everything I needed.

Recommended: Yes

Cheap and efficient.

Pricing was adequate and facilities clean. Would recommend to others. Only issue sort of far from anything else.

Recommended: Yes

Great people, convenient location, really good pricing.

Office manager especially delightful to work with

Recommended: Yes

Great place

Everything was perfect from the storage to the customer service

Recommended: Yes

Neat units, quick response

Very good storage unit. Friendly customer service

Recommended: Yes

I love Everything About this place

The best service the lady at the front is REAL HONEST I LOVE HER

Recommended: Yes

The owner was nice and very helpful

I felt very welcome from the moment I walked in the door. The lady at the desk was very kind and helped to make sure I knew everything I would need to know. Since I moved in before the end of the month I had to pay a little more, but she said she would look at what she could refund me since I was leaving before the end of the next month. Very nice place.

Recommended: Yes

Amazing

Perfect forbme and my family needs

Recommended: Yes

Very Good

Looks neat and pricing also looks good.

Recommended: Yes

Its cheap and best

Looks good to me and i would recommend this place to others

Recommended: Yes

Great place to pick for storage needs

I love it, great price and location. Customer service was very helpful and welcoming.

Recommended: Yes

Very helpful

I like the customer service I got and they gave me a great deal. They where cheaper then other places

Recommended: Yes

Great people

Very nice folks, clean. Very happy.

Recommended: Yes

潇摯

Very helpful and great customers service, the price was reasonable.

Recommended: Yes

This place is good

Clean good price and nice staff

Recommended: Yes

Great Customer Service

From the time I called to the time I checked in and left, I was given wonderful customer service. Thank You!

Recommended: Yes

Friendly and clean

Everyone was very helpful and made me feel welcome!

Recommended: Yes

Great storage facility with a stellar AAA discount

Would absolutely use again! Staff was very friendly and the facility was clean and secure. Only 4 miles from downtown Ann Arbor with lots of different sized units available. Locks available for a small fee.

Recommended: Yes

Good buy for your money. Good location.

Great storage unit, staff was friendly and very helpful

Recommended: Yes

This location is excellent. And Triple A members get such a good discount.

This was a great option that is close to my apartment in Ypsilanti, it's perfectly situated between A2 and Ypsi too. I had just gotten everything in the storage unit and my lock wouldn't close right, so the very nice customer service woman came down to fix it for me. I was in a dire situation in need of cheap storage only for a month & managed to get a unit for $17. Such a great deal.

Recommended: Yes

Good price.

One of the best prices in town I could find. But pretty basic storage facility with very little to offer besides the space. For someone just storing basic items however, it was exactly what I needed.

Recommended: Yes

Very good

great service and help. highly recommended.

Recommended: Yes

Nice big storage unit close to Ann Arnor

You can't beat the price for a unit near Ann Arbor. I keep all my seasonal gear (kayaks, skis, etc) for when we make a last minute decision to take a weekend trip.

Recommended: Yes

Very easy and secure

This is a great storage unit. It was clean and easy to rent.

Recommended: Yes

Decent price, clean place

Move in was quick, and as a AAA member my first month was pro-rated, which was nice.

Recommended: Yes

Great facility and great customer service

Michelle was very helpful and friendly. She was willing to accommodate my need for a different size storage unit and provided helpful move-in instructions and details relating to the rental agreement. The unit I decided on is clean and temperature-controlled.

Recommended: Yes

Great customer service!

Had an overall great experience at Stop N Lock Storage. Exceptional customer service, and extremely accommodating.

Recommended: Yes

Great customer service

Would recommend this facility to others

Recommended: Yes

Great customer service.

Clear instructions given. Michelle, the manager was awesome.

Recommended: Yes

They were their when I needed it.

Awesome they provided a timely safe place for me and my things .They were their when I needed them the most.

Recommended: Yes

Excellent customer service and Fine Facility

Renting a storage unit for the first time. The staff is super friendly and onsite. Entry hours are convenient. Outdoor 5x10 space seems sufficient for us as we transition from apartment to apartment. Happy with the experience so far.

Recommended: Yes

Fast & Friendly Service!

Customer service was excellent. I was uncertain of the space I would need for my belongings and they were flexible enough to accommodate me switching units. You guys are awesome! My only issue I have with Stop N' Lock are the access hours. I wish they could remain accessible until at least Midnight!

Recommended: Yes

Great Experience!

People are nice and the price and space is better than the rest of storage spaces in this area.

Recommended: Yes

Easy to access and very helpful customer service.

I have used storage before, but this company was very helpful and kind about helping me find the right size unit and handling the move.

Recommended: Yes

Great place

They we're quick easy and simple which is what I was hoping for.

Recommended: Yes

Ms. Michelle was courteous, professional, knowledgeable, & welcoming.

Ms. Michelle was courteous, professional, knowledgeable, & welcoming.

Recommended: Yes

Stop and Lick availability and service is top notch!

The wonderful lady at the service desk was accommodating and friendly. My unit was clean with a light inside to help navigate my way in the dark . So grateful I had a place to put all my belongings as we are in limbo without a place to live. Thankyou

Recommended: Yes

Customer Service is amazing!

This was an amazing experience. The process was easy and Michelle, my Rep was great!

Recommended: Yes

Customer service was amazing!

Michelle was so great! She was efficient, polite, and very compassionate. The facility itself is very clean and secure. I am very glad I chose Stop n' Lock. -Brandon

Recommended: Yes

Great storage facility

The staff is friendly, the units are very clean. I'm very pleased with this storage facility.

Recommended: Yes

Great storage units

The staff is really friendly. The storage unit was clean and neat. I recommend this place for people who need clean storage space.

Recommended: Yes

Fantastic customer service

I have nothing but great things to say, everyone I interacted with was very friendly, helpful and informative and made my reservation very easy. I would definitely recommend them. Location and pricing are excellent.

Recommended: Yes

Helpful and accommodating

Helpful and accommodating.Kathy was very professional and was able to get me just what I wanted on very short notice. Thanks so much!

Recommended: Yes

Your best choice!

This is the lowest price in Ann Arbor

Recommended: Yes

You get what you pay for

Stop'n'lock has great prices and great customer service, almost good enough to make up for the unit itself. Floor was wet, which concerned me. There were cobwebs and bugs all over the walls. 2 pallets were provided to keep belongings off the floor. Also, I expected the door to be almost as wide as the unit, however it was only about 2.5 - 3 feet wide for a 5 ft wide x 10 ft deep unit. They don't offer insurance. Rent is prorated for the first month depending on when you move in.

Recommended: Yes

Good communication, paperwork done quickly, friendly staff, clear directions

I have never rented a storage unit before, but this experience has been very positive! If I ever need a storage unit in this area again, I will come here. The staff are friendly and make sure to show you exactly what you should expect before the starting date of your lease. The gate access system is great, and I appreciate the double gate after hours. My unit was discounted (not sure why), so the price was really great.

Recommended: Yes

Great Servie, Very Convenient Prices.

All in all, was an excellent experience. Minimum one month rental makes it very convenient. Low prices with clean safe units.

Recommended: Yes

Fantastic.

Price was better than expected. Unit was clean and has plenty of overhead space to fit everything I needed. Staff answered all of my questions quickly and well.

Recommended: Yes

Great price, easy access

This facility has all drive up-access units at a great price!

Recommended: Yes

Very accommodating!

Very nice ! Very clean easy in and out!

Recommended: Yes

Very nice

The people there were very helpful and very nice and the rent won't go up!

Recommended: Yes

Very affordable and safe

The unit was priced well and easy to access. The grounds are secure. There were a couple birds and bees nest, but they were old and uninhabited. The staff was friendly. However, I got there when they were supposed to be open and they were closed. I had to wait 20 minutes for someone to show up and unlock the office. Overall, I had a positive experience.

Recommended: Yes

Great prices and friendly staff!

Overall great experience. Would recommend 10/10.

Recommended: Yes

Cheap and good service. Filthy units.

Stop n lock customer service is excellent. They are very accommodating and kind. The facility is easy to find off the highway. Units are not climate controlled. Construction is rather shabby. There are nails sticking into the units that will snag fabrics and scratch wood. The units were filthy when we moved in- spiders, spiders egg sacks, cobwebs and lots of dust. Our mattresses will have to be thoroughly cleaned when we move out. Price and friendliness are really the redeeming qualities of this place.

Recommended: Yes

Very easy, smooth transition

Very good security. Great access hours. Friendly, helpful.

Recommended: Yes

Stop n' lock was so easy to work with!

I was beyond satisfied with the customer service!

Recommended: Yes

Clear information; friendly staff.

We just got our shed and entry code etc yesterday. We will actually move boxes in today. So far, so good!

Recommended: Yes

Congenial staff, clean premises and storage.

I found the staff to be mots helpful and was delighted to find our storage area to be both clean and well outfitted with "flats" to raise our belongings off the floor. I would gladly recommend Store n Lock to anyone.

Recommended: Yes

Great for AAA members!

The guy is friendly and helpful! Moving in smoothly! Discounts for AAA members!

Recommended: Yes

Worry Free

Couldn't ask for better accommodations for my storage needs, excellent Customer Service,convient hours, and secure facility.

Recommended: Yes

Good service

I wish it was a little cleaner but other than that really good

Recommended: Yes

Easy and quick. A great place to store your stuff for the long term.

This place has to be one of the best priced places in town.Whether you are looking for temporary or long term storage, I would highly recommend this place. One thing to note is that the 5x10 storage unit is enough to fit things for one person from a studio apartment or a 1 bedroom.

Recommended: Yes

Everything went great!

Everything went great! Thank you very much

Recommended: Yes

Customer service was friendly and made process easy.

First time using this facility but have experience with using other facilities. So far everyone has been really nice and helpful. The first time I stopped by I was five minutes after closing and the man working the office was kind enough to still chat and show me a unit. Thanks!

Recommended: Yes

Young man who helped me Saturday 4/23 at noonish was wonderful !

Recommended: Yes

Accommodating, Affordable, and Friendly

Ron was not only extremely helpful but he was kind as he helped me choose which of their storage options would best suit my needs. I came back the next day saying I had changed my mind, because I am so indecisive, and they were beyond accommodating. Easy fix. No problem. No questions asked. They make you feel safe leaving your belongings in their hands!

Recommended: Yes

Easy experience

Recommended: Yes

Just another storage unit.

Just another storage unit.mmmmmmm

Recommended: Yes

Recommended: Yes

Great storage lockers.

Great storage lockers. The staff was friendly and super helpful. Their prices are the same as most competitors (though there is a cheaper option on the other side of town). Overall, very satisfied.

Recommended: Yes

Excellent experience.

Very satisfied, friendly and knowledgeable customer service. Would recommend this facility to anyone.

Recommended: Yes

Overall, pretty good place.

The heated facility is too far away. Security could be better.

Recommended: Yes

Very convenient

Nice secure facility. Just wish It was closer!

Recommended: Yes

Office manager was great.

So glad I found this place. Using it while waiting for housing to become available. I like everything about this place.

Recommended: Yes

Perfect for Self Storage

Reserving this space was very easy, and this facility contacted me the next business day to set everything up. The paperwork was very straightforward and well-explained by the office staff, and the unit itself was fairly clean and even provided a pallet for my use. The unit was exactly what I needed, and the facility had locks for sale for me as well. Overall, very satisfied.

Recommended: Yes

Like it so far

I'm glad ibwas able to move in right away

Recommended: Yes

Great

Excellent price and great deals/promotions. Helpful for moving into college

Recommended: Yes

Recommended: Yes

Welcoming front desk.

Easy to find and secured facility. I would use again.

Recommended: Yes

Very professional, well informed and fast.

This facility is better priced than any other in Ann Arbor, but they are also very clean and in a great location so you feel completely comfortable leaving your belongings there. The staff lives on site, and they have an additional security gate that comes down when they close so no one gets in or out.

Recommended: Yes

Great, fast, easy to use.

It was easy for me and my girlfriend to rent a storage unit. Will definitely do again! Couldn't beat the price.

Recommended: Yes

Kathy was superb. She helped me so much and I'm very grateful. I will recommend you all over town.

Recommended: Yes

Good for the price

Good location, security, and access hours.

Recommended: Yes

Very helpful and courteous service. Would use in the future. Thanks.

Very easy to work with over the phone and on-line. They were able to help me out with what I needed and offer many different options to suit my need. It was a pleasure working with them. Thanks.

Recommended: Yes

Affordable, easy, Secure

Great access-- open long hours with a secure key code. Great rates including a month for free cannot be beat!

Recommended: Yes

Awesome

Great customer service, great storage, easy access, and convenient

Recommended: Yes

Friendly and easy to use

The staff there is small but very friendly. They are more then happy to help out. Facility is a little run down but overall does the job and keeps you stuff safe. At night they lock up the gate so no one can go in or out with out the maintenance guy knowing.

Recommended: Yes

Great customer service!

Fast, friendly and convenient. They understand that time is of the essence.

Recommended: Yes

潇摯

Recommended: Yes

Absolutely a wonderful experience with above and beyond customer service, humor and competence. All in one.

Recommended: Yes

Good for students

affordable units for summer storage for students. Great customer service. Not the cleanest, and I'm a little concerned about flood resistance, but it was a good choice for a couple months' storage

Recommended: Yes

Friendly, helpful service & great facility

I have never sought storage before, and Kathy at Stop & Lock was extremely friendly and helpful in sharing information about the entire process. She reassured me about the procedure and that the space that I had chosen was appropriate. She also told me about opportunities for insurance and best practices. When I moved into the facility, the storage unit was easy to find and clean. Overall, I was very happy with my experience and feel comfortable leaving my items there.

Recommended: Yes

very easy process, nice staff, worked out well for me

The employee I worked with was great, the online reservation was super easy, and really helped me out of a bind.

Recommended: Yes

Kathy was wonderful. Fantastic customer service.

Recommended: Yes

I was here since 2006. I came back to empty it. It was dry and merely dusty. The staff here go out of their way to help and guide me to local resources. Kathy was a consummate professional.

Recommended: Yes

Fast service, very nice stuff

Recommended: Yes

Rented long term storage unit

Solid seeming facility and site, the security gate looks haphazard but they do lock the front fence at night. Very minimal structure, door was slightly rusted and hard to slide the lock open so could lift it up. Ceiling was quite high though. One of better monthly rates in town.

Recommended: Yes

great accuracy and customer service

The confirmation was quick and easy. Availability was top notch and courteous staff

Recommended: Yes

I was pleased with my office en encounter and help. I was a bit surprised that there was a wet spot on the floor when I moved in. Apparently a washing machine leaked when it was moved out. I've had difficulty using my lock, but have found the trick is to leave it partially in and not try to remove it completely. I appreciate the light overhead.

Recommended: Yes

Great units for the price.

I've checked out a lot of places, and now I have two units at Stop 'N Lock,

Recommended: Yes

the space seems nice. The people were friendly.

The storage was nice. It seems secure. And was well priced. I would recommend.

Recommended: Yes

Overall, the place is great. One of the staff does not know the meaning of customer service.

Clean place. It is the cheapest place I find near my region. :) Overall, its a wonderful place, I'll definitely use this place again if needed. Just one tiny con, I don't like the way I was treated by one of the staffs over there. Few eye contacts. I tried to start a friendly conversation but ignored. But its fine. I just need the storage. BTW, I met another staff, a guy. He is very nice, smile a lot, and is very responsive when he saw a customer is in need. I hope he is one who serve you. :)

Recommended: Yes

Easy, friendly service, pull up, cheapest option.

Recommended: Yes

We had trouble with our door and they sent two energetic and hospitable guys immediately to help us. One was an owner, and they helped us quickly and with a smile.

Recommended: Yes

Kathy is great. Super friendly and helpful.

Recommended: Yes

Very nice and helpful. I was able to come in and out with no problem.

Recommended: Yes

Excellent. So helpful and great customer service.

Recommended: Yes

Easy, simple, cheap, friendly!

Easy drive up storage, simple policies, cheapest i could find, and friendly service!

Recommended: Yes

Recommended: Yes

Great place great price

Exactly what I needed: secure location, basic facility, and low prices. Will store here again.

Recommended: Yes

Excellent and friendly service.

We had initial trouble with a faulty door and were immediately helped by friendly workers, one happened to be the owner, and they were very punctual and hospitable would definitely recommend to a friend.

Recommended: Yes

My experience was great. The staff was very professional. Very courteous and helpful...assisted in any and all things that were needed...I was very satisfied

Recommended: Yes

Great

Recommended: Yes

Great!

Stop N Lock is convenient for u of m students looking for storage for the summer! Great service

Recommended: Yes

Exactly what I need

I just have a few basic things to store while I'm between places--no need for temperature control or anything like that--and this is extremely affordable. The management is friendly and informative. The security is good.

Recommended: Yes

Good price but a bit less space and smaller entrance to the unit then my previous place (Public Storage)

Recommended: Yes

Quick and easy. Thanks for military recognition.

Recommended: Yes

Great

Recommended: Yes

Fast and easy.

Recommended: Yes

Mechanisms for storage access is poor and very difficult to open and lock. Card access would be a lot more helpful than the extremely long code access method currently used.. Also is it necessary to require code access on both exit and entrance?

Recommended: No

The lady in the office was very helpful. If I had realized they had Uhauls I would've rented from them as well.

Recommended: Yes

Recommended: Yes

Fast response to phone contact even on a Saturday I liked that. :)

Recommended: Yes

Adequate

Recommended: Yes

helpful staff and a great deal

Thought I was going to have to pay for an entire month even though I only needed the unit for 9 days, but I was able to get it prorated and only paid 21 dollars! Super helpful manager who cut off my lock for me because it stopped working. Definitely recommend this place!

Recommended: Yes

Perfect for my needs

I just needed a place to keep my stuff between leases and I got more space than I needed. All said and done it cost me 30$. Way less than most other options which had only very large expensive lockers.

Recommended: Yes

Recommended: Yes

Good

Recommended: Yes

Everything went well. Upon arrival we learned that the unit we had reserved did not have the access hours we needed but we were able to get a different unit that did.

Recommended: Yes

Great place - excellent manager - Kathy

Love this place - I went there on a recommendation of a friend - he described it as the best rates and best staff. Loved the first manager Diana - the new manager Kathy is amazing. Kathy goes above and beyond. All my questions are answered - any concerns with the units are addressed right away. If you call you get excellent information over the phone. Kathy does an excellent job of making sure you get fast, efficient and professional service. She has really made my moves much easier because of all the information and knowledge she has of the storage facility and the local area. If you want a pleasant and efficient experience definitely go to this location and talk to Kathy. This is one of the best storage places with outstanding customer service.

Recommended: Yes

Quick and easy, remember to bring your own lock. The customer service was amazing, she should get a raise.

Recommended: Yes

I found the customer service wanting. I booked my move in for a date that the facility office was not open, but was not notified that this was going to be a problem. So, I showed up, with a rented truck full of my things only to be told by a maintenance person that there was no way--even on a temporary basis--to move things along; I had to return the next day. I was also told, in no uncertain terms, that this was not their problem and entirely my fault. So, I had to rent the truck for another day and come back the next day which was incredibly inconvenient--as it was a working day--for me and my friend. When I arrived at the office the next day the office staff spent most of her time telling me all the things they weren't liable for and all my responsibilities.Of course I need to know these things, but the approach was all wrong--incredibly unwelcoming. As well, the storage unit was in somewhat poor condition, the door in particular--which rolled up incorrectly, thus depriving me of useful space I was paying for. Given my experience and the approach the people who own this facility take toward customer service, I would not recommend this location to another person. For my part, the only reason I came back at all was due to lack of time and the relatively low price. Places like Public Storage may be more expensive, but the facilities and service are of significantly higher quality.

Recommended: No

A little confusion, sorted out by Cathy.....

We had a little difficulty at first with finding and accessing a small heated unit. We Called Cathy and she got us squared away. Thank you Cathy!

Recommended: Yes

Great experience, no complaints.

Recommended: Yes

Very simple and smooth process to move in. The lock on my storage unit is very rusty and very difficult to lock and unlock so that has been the only difficulty I experienced.

Recommended: Yes

Overall positive experience

This facility seems secure and was clean when I moved in. The staff was friendly and this location offers very small sized storage units, which was exactly what I was looking for. The only negative aspect I saw were the hours of operation (regular business hours), since this makes it impossible to visit my unit during the week days.

Recommended: Yes

Great place and a great price. Cathy was super helpful with everything!

Recommended: Yes

Recommended: Yes