Mc Chan
Sep 28, 2023
Climate controlled means your stuff stays indoors
I've used this facility for several years and have been satisfied overall. Big appeal for me was that it's climate controlled (units are inside big multi-level building). Intake was by Karen who was very friendly & professional, as well as personable. She even offered a couple of good ideas. Access hours 6am to 9pm could be drawback for some but is otherwise reasonable. I had pleasure of seeing Karen again at end when finishing rental usage. It gave a sense of closure before going away.
Recommended: Yes
Connie Prince
Mar 01, 2023
No one available
When I moved in on a Saturday the office was closed even though it was supposed to be open and when I had a problem with my new lock for the door there were no one around for help. I had to contact another property manager who had to come to this property to replace my lock.
Recommended: Yes
Sonja Pasley
Sep 28, 2022
Karen was wonderful vert helpful and informative
Karen was helpful and informative. Helped me in my storage and gave me an incentive as well.
Recommended: Yes
Theresa VanBuren
Jul 26, 2022
Very nice
They found me a storage unit at last moment. Was helpful with price. Would recommend them.
Recommended: Yes
Charley Williams
Dec 21, 2021
Daniel and karen
Customer Service was excellent
Recommended: Yes
Raevin
Dec 05, 2021
Great customer service
Karen and Sarah were super helpful. Got a unit in a newly built section. Very clean.
Recommended: Yes
Dawn Erickson
Oct 02, 2021
Great experience with move-in
Great experience with move-in. Friendly staff was there on premises.
Recommended: Yes
Krista
Feb 14, 2021
Thank You Love Angels!
Colleen and Karen were so helpful and patient with me. Explained everything thoroughly to me where I felt so good that I wasmaking the right decision.
Recommended: Yes
Karen Rose
Feb 08, 2021
Inadequate access to storage
This is a large building. Our storage is closest to the office and therefore you must walk all the way across the building to access the storage. With only 2 carts and very narrow walkways, sharp curves, this is not an ideal place if you are moving furniture. There should be an access on both sides of the building for easier access. It may be fine if you are within a reasonable distance for access but I would not recommend taking the chance for a large amount of items.
Recommended: No
Maggie
Dec 05, 2020
This is the right place.
Karen at the front desk was hugely helpful, friendly & animated, and instilled my confidence that this facility was my best choice.
Recommended: Yes
Adam Kouraimi
Sep 29, 2020
Great!
It was Great!
Recommended: Yes
hannah Lawhorn
May 05, 2020
Love it here
Karen helped me get everything started and moved in even gave me ideas how to fit everything in my unit!
Recommended: Yes
Naresh
Apr 27, 2020
Good place
Good place to store the item.
Recommended: Yes
Annabell
Apr 01, 2020
Great
Ron was so nice! He showed me around the storage facility & made it so easy for me to move my things in. The facility is clean and secure. The pricing was affordable and I love that they offer first months 50% off. I will definitely tell my friends and family about the facility
Recommended: Yes
MDD
Mar 27, 2020
excellent value and friendly
excellent value and friendly, helpful staff
Recommended: Yes
Mandy M.
Mar 21, 2020
A great place to easily store items even at a moment's notice.
Karen and DuVunique (sorry if the spelling's off) were very helpful in making the whole experience quick and easy. The facility and prices were also a great find since we had to move out very quickly due to covid-19 and building shutdowns.
Recommended: Yes
Kevin
Mar 18, 2020
unhappy with the hidden fees
Overall good service. Staff was really nice and the storage was taller than expected.
Recommended: Yes
Morgan M.
Mar 18, 2020
Ron was very helpful
I used this Public Storage to store items from my college dorm after having to move back home due to COVID-19. Both Karen and Ron were very helpful and accommodating with a time grace period for me, being that I was in a moving frenzy. I would totally recommend this location to family & friends due to the great service, clean facility, and good rates. Thank You again Ron
Recommended: Yes
Peyton
Mar 16, 2020
Hidden charges make price advertised inaccurate
Administration fee, overpriced yet required lock, and mandatory insurance (even if you’re storing junk)
Recommended: Yes
Terri
Feb 04, 2020
Karen and her well trained helpers are...
Karen and her well trained helpers are the best.
They smile
They know what is available
They are so helpful in many ways.
Warm, Cool, dry, clean facilities.
Recommended: Yes
Morteza Fayazi
Sep 01, 2019
That was good in general
That was good in general
Recommended: Yes
C. Todd
Jul 25, 2019
Great experience
Great experience, personalized care. Manager on site even searched for units at other area locations to help me find the perfect unit.
Recommended: Yes
Mark K.
Jan 14, 2019
Great Experience with Public Storage!
Clean, modern facility with great staff - well done!
Recommended: Yes
Sarah Mcenhill
Jun 06, 2018
Karen and Ron were great
Karen and Ron were great. They helped me pick a unit, and they were both pleasant on the phone and in person.
Recommended: Yes
Heather Rensi
May 18, 2018
Karen was amazing
Karen was amazing! Friendly, knowledgeable and very informative.
Recommended: Yes
Heidi McCluskey
May 14, 2018
Excellent staff at Public Storage
Kari inquired about our storage needs and quickly helped us find a unit that would work for us. She was courteous and friendly as she set up our Public Storage account. Kari made the process easy!?
Recommended: Yes
Stephanie
May 07, 2018
All about customer satisfaction
All about customer satisfaction, efficient hours, and security.
Recommended: Yes
Glen Barnstable
May 01, 2018
Karen was very informative and thorough...
Karen was very informative and thorough in explaining the storage process.
Recommended: Yes
John English
Apr 04, 2018
A+++
A++++++++++
Recommended: Yes
Colleen Armstrong
Aug 12, 2017
I did an on-line reservation and received a confirmation call from Karen right away. She was very personable and helpful over the phone.
Val helped me when I arrived to sign the lease, etc. Val was OUTSTANDING, showing me where my unit was, making sure my unit was appropriately sized, and taking care to answer all my questions and explain everything thoroughly. She was friendly, professional and efficient - a great combination for good customer service.
The facility is very nice - immaculate, secure, well-lit and definitely climate controlled (it was more comfortable than my house).
Recommended: Yes
AL
Aug 08, 2017
Val is the best! She had me in and out within 15 minutes. No time wasted great prices and very professional.
Recommended: Yes
Carmen B
Aug 07, 2017
Val was very helpful and provided great customer service. The facility is very clean and you could even smell the bleach they used to clean with. This is definitely a great facility and anyone would be happy to use the storage units.
Recommended: Yes
Jacob Alsaffar
Jul 31, 2017
The facility is a five star. Karen the site manager provides great customer service and is very attentive. Everyone else that I have ever dealt with at this location has been very rude. They have also not been very knowledgeable about their property and the services they provide. Last week I called and asked if Karen was available and the guy answered that he was the site manager and that I could ask him. I said that I thought Karen was and he responded that she was not and that he was. Unsurprisingly he was not able to answer my questions about their policy accurately and needed assistance from the person training him. Staff changing frequently at a business is red flag to me.
Recommended: Yes
Kikka Widup/Litke
Jul 27, 2017
Val was excellent. She went above and beyond making my day sooo much easier. If it's a five star rating... she gets a 12!! Public storage in Canton is THE BEST!
Recommended: Yes
Thomas Wiles
Jul 03, 2017
Very easy to work with and ...
Very easy to work with and professional. Came up with what I needed.
Recommended: Yes
Jason Burke
Mar 22, 2017
周慮歳
Customer service has been great!
Recommended: Yes
Timothy Nelson
Oct 25, 2016
Unit size is adequate for the amount of storage needed but the room was across from structural cross braces which damaged my sof
The size of unit is perfect for the amount of storage space but I was told that I wouldn't have any problems. The last item to go into the room was 6 foot leather sofa. It took me 20 minutes to negotiate the turn of the sofa because of structural braces between the building upright beams didn't allow for adequate turning into the room. The sofa is now scuffed and ripped once I got into the room. I honestly think that this unit should have been for display only due to the tight swing area. I think your people need to advise customers who are considering a unit about the close proximity of walls and other obstacles that may cause load difficulties.
Recommended: Yes
