Rick Baldwin
Jun 22, 2023
Stress free transaction
Angie did a great job she called us before we got there to see how things where going, and to completethe paperwork before the facility closed. She also texted me from her own phone with instructions on how to do everything after hours. Was a pleasure to work with.
Recommended: Yes
Tiffani Riouse
Apr 30, 2023
I’m glad I chose this facility.
The storage facility that I left the people were not friendly, and they were overpricing. I had to find someplace fast and convenient and I’m glad I chose citizens storage. The property manager Ken was amazing. He made it easy for me to transfer from one facility to the next by having u-Haul rentals right there.
Recommended: Yes
Stephannie Epley
Mar 26, 2023
Very awesome place
Great customer service. Someone is there all the time. Very friendly easy to work with
Recommended: Yes
Patricia Gray
Nov 02, 2022
friendly staff, clean unit
We have had a very positive experience so far, with friendly and helpful staff and a very clean unit. The site is secure and safe but easy to access.
Recommended: Yes
Brittney
Jul 08, 2022
Thank you
I was in an extreme rush to get a unit and get everything into it. Within 3 hours I had an appointment at Citizen Storage and I was moving stuff in.
Recommended: Yes
Pam Welch
May 16, 2022
Good check in experience
Very clean grounds and sheds. Helpful and knowledgeable Staff
East check in
Recommended: Yes
Deborah Reid
Apr 04, 2022
It was all very confusing..,
I had to buy my own key… No one tells you that upfront… And some kind of “admin” fee… I was very disappointed..,
Recommended: No
Noelle Rose
Mar 27, 2022
Best customer service
Super helpful. Went above and beyond.
Recommended: Yes
James Orleman
Feb 09, 2022
Great staff.
Great staff. Easy access. Very clean and ready to use. This is my second time at this location.
Recommended: Yes
Sam Baldwin
Jun 26, 2021
Stay Away
I rented a climate controlled unit at Citizen storage in Fenton and I wish I had gone anywhere else. I chose them because I needed a climate controlled unit and they were the only location in the area with one available. I now know why.
When I first moved in, everything seemed fine. The grounds were a little rough, but they had just purchased the location. The unit appeared to be in good shape and Kenn in the office was very helpful with the paperwork. As time went on I started to notice the imperfections. There were many times that I went to the unit and could not tell a difference between the outside and the inside, even in the winter time. Towards the end, the building started to smell musty and feel damp. When I finally moved out, I found water in my unit, mouse droppings and bugs, both dead and alive. I talked to the lady that was working the office that day and though she could sympathize with my situation, all she could do was follow the process and hand me a pamphlet for the insurance company. Luckily, I made the decision early on to place the majority of my belongings in tubs, so I didn't lose a lot, but what I did lose was substantial. I sent an email to location directly a couple of weeks ago explaining the situation and they have not responded.
To sum up, if you are looking for a storage unit, stay away from this one.
Recommended: No
Jordan Fluder
May 15, 2021
So helpful
Kenn was super helpful and always available for the needs and was able to set things up smoothly with no delay or extra charge! He is super!
Recommended: Yes
Kathaleen J Carpenter
Apr 22, 2021
Great customer service
Best customer service I’ve had in years. Friendly and efficient
Recommended: Yes
Kathaleen J Carpenter
Apr 21, 2021
Excellent service
Excellent service. Checking in was flawless. With all the things that can go wrong with a move moving into storage was not one of them. Also they had all the items for sale one needed to secure the storage for a dry unit.
Recommended: Yes
Lisa Ellis
Mar 04, 2021
Outdoor Storage
Move in process a success. Staff great to work with.
Recommended: Yes
Joy Jennett (Benefit4Kids)
Oct 12, 2020
Great customer service by Ken and Alex
We recently moved from a large unit to a mid-size. Both Ken and Alex were very helpful and accommodating to our particular needs. I really appreciated the help they gave us. I highly recommend this facility.
Recommended: Yes
James
Jul 22, 2020
Easy access and friendly staff
Nice units and staff is very knowledgeable
Recommended: Yes
Sandra
May 30, 2020
? Look to review
When picking up my rental truck , the women servicing me was not very friendly. In fact I was charged for insurance when I should not have been. I have never had a problem before at this facelity. I was shocked. I did try to call the 800#at the time but got no answer.
Recommended: Yes
RANDAL
May 14, 2020
Fast and easy
Renting from Citizens storage was fast and easy.
Recommended: Yes
Lynette Lillie
Oct 18, 2019
Mixed up
The manager was extremely helpful when i had several mix-ups (from my own doing) and smoothly fixed my errors with a smile!
Recommended: Yes
Dorothy
Jun 02, 2019
Good service
I was glad to receive good service with a good price . I liked that you can reserve on the phone and not having to worry about going .in to take care of your business
Recommended: Yes
Jill
Apr 22, 2019
10x15 unit rental
Move in quick and easy. Unit clean and didn’t smell musty like my unit at cubesmart. Price comparable.
Recommended: Yes
Clare
Jun 10, 2018
Rented a 10x10 which fit my needs.
Everything went well with the rent of the unit and I was able to return my Uhaul trailer to the same facility.
Recommended: Yes
