Janis mitchell
May 17, 2024
Storage for my party inventory
The customer service was excellent when I booked over the phone. The lady was excellent and explaining all details for this storage to me when I arrived at Public storage, the lady that I spoke with was very helpful and made me understand all things pertaining to my space. The price was amazing. I couldn’t find anything cheaper for this size. I get it at the right time for the right movie and price and it really was one dollar to move in no additional fees. I love my unit.
Recommended: Yes
Nichole Wargo
Feb 25, 2024
Great place
The staff was kind, very helpful. Answered all my questions.
Recommended: Yes
Carla Mathes
Sep 09, 2023
Good customer service
The facility rounds are very clean. And John is absolutely the best. Very helpful, friendly and he has patience. I called him a thousand before I got there and he was polite everytime. I appreciate him!!
Recommended: Yes
Jim
Jan 12, 2022
Close by
People working there are friendly and helpful. Thank You
Recommended: Yes
Robert weitzel
Feb 01, 2021
Price and Service.
Excellent pricing and excellent service, very quick, thorough and professional.
Recommended: Yes
Hayley Simmons
Aug 26, 2020
There was a bit of confusion at first...
There was a bit of confusion at first because the website was unclear about the shape/size of the unit, but they resolved the issue in a fast and friendly manner, and even personally assisted me in relocating my items to a different spot. They also went out of their way to ensure that I still received the promotion rate. They were so accommodating and I appreciate the help I received!
Recommended: Yes
Sharmaine Robinson
Aug 03, 2020
Ashley was a gem
Ashley was a gem, you guys should be commended for her professionalism..
Thank you
Recommended: Yes
Ashley
Jun 08, 2020
Wonderful Experience
The property manager Ashley is nice and helpful. Great location and I love that it’s outdoors rather than having to go inside a building and up and down stairs.
Recommended: Yes
Francis Bellard
Jun 03, 2020
Very professional
Office and grounds very clean and staff was very professional and efficient .
Recommended: Yes
Andrew
Jan 08, 2020
The staff was great
The staff made the process incredibly easy and transparent. Couldn't have asked for an easier process
Recommended: Yes
Christin Button
Dec 18, 2019
The Madison heights location has great...
The Madison heights location has great people working for them. Had it not been for them I would have gone somewhere else since I went to a different location before hand and the women was so rude I walked out.
Recommended: Yes
James Ollie
Jul 10, 2019
Great experience at this location
Great experience at this location. I am new to using storage units and Lisa was great at telling me how everything works with using storage units. She took me to my unit and she walked me around inside the unit and showed me the best entrance to use and how to access the gate to come and go. Great service from beginning to end.
Recommended: Yes
Char Rice
Jul 05, 2019
It's a storage unit. What more can they do?
I pulled up, unloaded my belongings, locked my unit, and left. What more should be expected? Someone to unload for me?
Recommended: Yes
Ariel Macdonald
Jun 13, 2019
Public service team members were super...
Public service team members were super helpful!
Recommended: Yes
Rita Younce
Mar 21, 2019
Everything is great about it,,,better...
Everything is great about it,,,better then last one I use,,,nicer people,,easy in and out,,great price,,tells me everything I needed to know,,,
Recommended: Yes
Surfersandi
Mar 07, 2019
Everyone at the Madison Hgts location...
Everyone at the Madison Hgts location has been wonderful for myself having to use a storage unit for the first time. Ashley was very knowledgeable nand patient with me. Thanks
Recommended: Yes
Philip Lacroix
Feb 26, 2019
The staff was extremely professional...
The staff was extremely professional and very friendly
Recommended: Yes
Kyle Watroba
Feb 20, 2019
Excellent experience
Great customer service , good rates, and clean units and lot ! Manager was very friendly and knowledgeable, she did a great job !
Recommended: Yes
Shelley
May 15, 2018
The unit is clean and the property...
The unit is clean and the property appears well maintained. I do think it has a lot of special safety measures in place. Only one of the two gates worked the first weekend that I went to move stuff in (the gate that was harder for me to access of course is the one that was working - not sure if it is fixed), the building smelled "skunky" the second day. I am sure the people that are checking you in have a routine they have to follow but seemed like a waste of time to have to drive to look at the size of the unit to confirm it was the right size (I went through the figuring and registration online), drive back to get a sales pitch on the packing materials and insurance (which you need to check with your insurance company - mine did a comparison and the only things PS gave were vermin protection up to $250 and a lower deductible than was on my homeowners) and sign the acknowledgements.
Recommended: Yes
Reed213
Apr 20, 2018
My only issue is the $21 lock
My only issue is the $21 lock they force you buy. UHAUL has the same lock for $9.95.
Recommended: Yes
Claire Lyness
Aug 31, 2017
Very helpful & explained everything
Very helpful & explained everything, which, being a "Rookie" at storage, was really appreciated.
Recommended: Yes
Jeff Parent
Aug 11, 2017
Marisa and Jamie helped me today. I moved into a 10x20 today and they helped me with the lock, Jamie came out and helped me with the lock. Once I opened the unit it was a little dirty, so I called the office and marisa came out promptly to sweep and clean everything. This is a really good company and they are an amazing team together.
Recommended: Yes
Bre Bouchard
Aug 09, 2017
Great service! Andy explained everything to me perfectly and got me in and out quick!
Recommended: Yes
Sherry Rucker
Aug 06, 2017
Called in the morning with questions about transferring properties. Jamie was extremely helpful and answered al of my questions. Can't wait to move to this property.
Recommended: Yes
punky bleu
Jul 26, 2017
Jamie and Sam are super friendly. They helped me out and answered my questions with smiling faces. I look forward to seeing them next time I pay my bill. ??
Recommended: Yes
Timothy Osborne
Jul 17, 2017
Fast friendly service very clean grounds
Fast friendly service very clean grounds
Recommended: Yes
Lisa Gladue
Apr 12, 2017
Andy was a great help
Andy was a great help, helping me find the right size storage unit.
Recommended: Yes
William Cunningham
Nov 30, 2016
Deja vu all over again...
I rented space here for a while some 25 years ago, when it was Shur Gard storage. What a difference today. MUCH better facility with friendly staff who know what they're talking about. Good monthly rates and a nice, wide open area for traveling within the property. Glad to be back! Bill
Recommended: Yes
Ronnie Stringer
Oct 25, 2016
Public storage review
Very professional I would recommend them to others who are looking for a friendly storage.
Recommended: Yes
Rebecca Belz
Mar 29, 2016
Awesome
Groovy..great...grand party.
Recommended: Yes
Shane K.
Feb 23, 2016
Good experience and facility.
Found this facility because it had the best prices in the Madison Heights area and I needed to get in quick because of a short moving deadline. After contacting the facility by Internet reservation, the property manager contacted me shortly after and set up an appointment the same day. The property manager, Joyce, helped me find the exact size unit I needed and gave me a tour of the unit. She helped me get exactly what I needed and she had a great personality. The facility is clean and easily accessible. I highly recommend.
Recommended: Yes
Sheree White
Jan 20, 2016
Fabulous
The initial call was awesome and when I met with the two young ladies well they were fabulous. Never had to place anything in storage before and they walked me through everything.
Recommended: Yes
Jeff D
Jan 07, 2016
Great rates and friendly, helpful staff!
I was pleasantly pleased with my experience and have since purchased additional units at this storage facility. Reserve your units online (for best price) and then head in to the office to seal the deal. I would recommend Public Storage to other small business owners or for folks who just need a little extra space.
Recommended: Yes
