Arlene Grigsby
Oct 24, 2022
Very convenient, streamlined process, well secured
I've only been with the facility a short time but, I do not anticipate having any problems in the future.
Recommended: Yes
Adam stange
Aug 17, 2022
Review
So far so good. Still got more moving to go.
Recommended: Yes
Katie
Jul 11, 2022
Very nice staff
Office staff was very kind & helpful. Very easy and streamlined check in process.
Recommended: Yes
Lue
Apr 10, 2022
Locked in lot
It was ready key was in unit. But I got held hostage ЁЯджЁЯП╜тАНтЩАя╕ПЁЯд╖ЁЯП╜тАНтЩАя╕ПЁЯШВЁЯШВ I was still unloading after 9pm didnтАЩt get finished until like 12:30 -1am and my Code would not work to let me out had to call 1-800 for them to allow us out it wasnтАЩt funny when it happen. But itтАЩs funny now ЁЯШВЁЯШВ we was held hostage in the gate
Recommended: Yes
Grant
Feb 13, 2022
Very clean and secure
Very clean and secure. Have to enter code at the gate again at the door and a third time in the elevator
Recommended: Yes
Joseph M. Barnowski
Nov 17, 2021
A VERY GOOD experience so far ...
I am a new renter/tenant. So far my experience has been very good ... more after I've been at this facility a while.
Recommended: Yes
Patricia Johnston
Oct 23, 2021
Clean and safe storage facility
Friendly service.
Clean
Safe
Recommended: Yes
Moira
Apr 14, 2021
The staff member, Bob, was super helpful and friendly.
It was clean and well lit. I wish they would have told us about the need for insurance over the phone when we called. Other than that this was an easy process as Bob, the frontdesk employee, made me feel welcome and helped us pick the right unit for our needs.
Recommended: Yes
GERALDINE
Feb 05, 2021
OUTSTANDING, CUSTOMER SERVICE, ABSOLUTELY ALL SMILES WHEN YOU WALK IN.
Thank you for meeting my storage needs.
My only concern is the restrooms are locked and they would come in helpful to many.
Recommended: Yes
Elisabeth
Nov 11, 2020
Friendly Staff in Troy, MI
Friendly, helpful staff that got us into a very good storage unit quickly to accommodate our home move. Overall the facility appears to be secure.
Recommended: Yes
Mary Elaine Smith
Aug 26, 2020
Good clean storage
Manager took time with us. Answered all questions. Facility was clean and secure.
Recommended: Yes
Richard
Jun 25, 2020
New to Storage
Looking for a new place for storage? Best to look somewhere relatively new. This facility is clean and secure, offers a wide selection of unit types and is easy to access. Rates are also more affordable than places I've dealt with in the past. Good overall experience.
Recommended: Yes
Tia
May 07, 2020
Perfect
Easy, fast, affordable and exactly what I was looking for.
Recommended: Yes
Adrian
May 04, 2020
Easy and simple
Process was easy and simple. The price eneded up being cheaper than what was said. I think because of covid.
Recommended: Yes
DOMINIC
Apr 30, 2020
Awesome
Called on Saturday moved in suday
Recommended: Yes
Portia
Apr 14, 2020
Satisfied new customer
Bob was very helpful with awesome customer service. The space I’m renting is clean, a great size & for a reasonable price. I’m very satisfied
Recommended: Yes
Sarah
Mar 24, 2020
Great facility and great staff
Due to a covid 19 situation, I had to quickly find a storage facility for some of my products. I showed up after making an online reservation and was promptly greeted by a friendly staff member. He showed me the facility and quickly completed the paperwork. The facility is clean and very professionally operated. Very happy with everything so far.
Recommended: Yes
TM
Dec 12, 2019
The staff was nice and very helpful
The staff was nice and very helpful. However, once you arrive you are told you have to get one of their locks and purchase their insurance. So the amount you are out of pocket is definitely more than you are quoted online.
Recommended: Yes
Edward Broutin
Nov 20, 2019
Great place
Great place. Great people. Lots of help.
Recommended: Yes
Daniel Hughes
Jul 08, 2019
Very safe and clean !!
Very safe and clean !!! Environment I feel very comfortable doing business with you management staff is friendly and answered all my questions
Recommended: Yes
Paul
Jun 07, 2019
Excellent service!!
Excellent service!!
Recommended: Yes
Anne McNarney
May 15, 2019
Excellent service and facilities at Public Storage
The people at Public Storage have been incredibly helpful, friendly and professional. The facility is clean, safe and affordable. We are very happy with our decision to use Public Storage.
Recommended: Yes
L.J.
Sep 05, 2018
Melanie made an otherwise stressful...
Melanie made an otherwise stressful situation, easier. We were in the process of moving, and I've priced and visited four (4) other storage competitors, and only felt comfortable here! She was knowledgeable about the units and company, and I especially appreciate the unit itself was clean despite the construction going on.Thank you so much again, Melanie! L. J.
Recommended: Yes
Ruba
Feb 06, 2018
Our experience with Public Storage was ...
Our experience with Public Storage was wonderful. Jan was very knowledgable, helpful and personable. The unit was very clean and easy to access. Very pleased!
Recommended: Yes
M M
Aug 13, 2017
Bob and Jan make an awesome team to deal with regarding storage needs.
Not only were they very helpful with information and recommendations, but also assist making sure that everything goes as planned. The costs were clearly explained and everything flowed like clockwork.
Recommended: Yes
renee allen
Jun 27, 2017
Jan, the friendly, professional, pleasant employee gets a 5!!! Our experience on our first visit (obtaining the storage space) was not a good one at all (the clerk was not Jan for that visit), very unpleasant and we planned on never coming back. However, upon clearing out our storage space and closing our account, Jan made it a really pleasant experience. Even her payment reminder phone calls were delightful. If we had a business, we would steal her as an employee! Just a wonderful lady!
Recommended: Yes
Danielle Conway
Jun 26, 2017
Superior Customer Service Is Hard To Come By These Days. My Total Experience, From Move In....The Duration Of My Stay And Move Out Was Excellent. The Property Owners Both Bob And Jan Were Courteous, Professional, Passionate And Accomodating ! I Would Recommend This Location To Anyone Looking For Clean and Adequate Storage. I Look Forward To Doing Business With Them Again! Thank you!
Recommended: Yes
Lisa Napolitan
Jan 12, 2017
Jan is wonderful manager who goes beyond the call of duty to help her customers. I so appreciated her concern and hospitality last month as I waited for a locksmith, finding that I had called one of the many scam companies!!! After 3 hours of waiting, The Birmingham Locksmith Service came to my rescue.
Apparently locksmith scammers are quite common. Beware!!
My greatest compliments to Jan as she saw me through to a successful move out! The warmth of her office and personality made a big difference!
Recommended: Yes
Sally Bricker
Dec 20, 2016
I have had a storage unit full of cherished family heirlooms at this Royal Oak location for years and Jan has always helped me with any questions I've had. I've had to maintain this unit from across the country and I have to say, Jan has always made everything easy and seamless for me which is much appreciated when you live out of state. I highly recommend this location to anyone looking for a trusted storage space. And ask for Jan!! She will take good care of you!
Recommended: Yes
Courtney T
Oct 27, 2016
Unnecessarily complicated receipt
If you start storage before the first of the month, your receipt cannot be intuitively followed to check the math. It is incredibly complicated and could be laid out in a more streamline fashion. The current layout screams that Public Storage is scamming customers because many customers give up on checking the math.
Recommended: Yes
匠吠坯潤
Apr 26, 2016
Awesome.
Best service I've ever received from a storage facility, and I've been using various ones on-and-off for 25 years.
Recommended: Yes
Kristin
Sep 22, 2015
Great location and staff!
Very friendly staff! Set up was quick!
Recommended: Yes
Michelle Levine
Feb 15, 2015
Excellent customer service
From the moment I walked in the door I was greeted and my stress level went away. Jan and her team are awesome. I would recommend Public Storage to anyone moving.
Recommended: Yes
Linda Taylor
Jan 16, 2015
a very pleasant experience
Just completely pleased all around. The lady in the office at the location I rented is especially nice and helpful. Enjoyed speaking with her very much.
Recommended: Yes
Heather Nucci
Jun 03, 2014
Public Storage has been very convenient and easy!
We are using PS for a unit while we are transitioning from one house to another. We stop in whenever we are out that way to drop off a few boxes. Their hours are great, the self serve gate is secure and easy. I would highly recommend them.
Recommended: Yes
Bethany Taras
May 13, 2014
very professional and friendly staff, clean facility.
Everybody was very nice to work with. Its secure and easily accessible to get to.
Recommended: Yes
