Public Storage - Trenton - 20080 Allen Road

Great location

Great customer service and great location.

Recommended: Yes

The Location

Great location great customer service

Recommended: Yes

Great, friendly service!

The young woman who helped us check in and locate our unit was great! She was professional, friendly and provided overall great customer service.

Recommended: Yes

They were very fast and courteous

The two girls were very polite very helpful and knowledgable would recommend you to my friends

Recommended: Yes

Fast n friendly

Great place, location is convenient

Recommended: Yes

Great new units and very easy to use

This is a great storage facility perfect for all of our stuff in need of a climate controlled environment and it is very easy to get to and in and out of and the staff is friendly and happy to be helpful.

Recommended: Yes

Affordable and hassle-free

No problems getting in, even on a Sunday afternoon with a vehicle we just purchased.

Recommended: Yes

Organize

The area needs to be cleaned up in the back if you're going to do automobile RV BOAT STORAGE a little bit more organized get rid of vehicles that are just scrap fix the road more gravel pretty muddy the person who runs it is very helpful

Recommended: Yes

Wet uneven ground

Problem is I didn’t know what to expect. Auto storage uncovered/outdoors I expected at least a DRY SOLID pavement. This was equivalent to a junk yard I guess you get what you pay for. The road back was my first warning

Recommended: No

Storage Review

Overall I am very pleased, the only concern I have is that I Signed the papers and paid for the unit on the 10th of July 2020 and cleaned up the site on July 11th 2020!than 6 days later on July 16th 2020 the manager called and asked if I vacated the site because my trailer wasn’t there yet. Just seems odd they would assume that after 6 days and mid month. If it was the end of the month it may make sense.

Recommended: Yes

Amazing customer service

The manager was super helpful. She made sure I left knowing everything I needed to know and had no questions or concerns.

Recommended: Yes

Great location!

The rates were very competitive for the size of storage unit we needed. Kristine, the property manager was very efficient, courteous, and knowledgeable. She has excellent customer service skills. We feel very confident in our choice of this storage location.

Recommended: Yes

Employees were great

Employees were great

Recommended: Yes

Staff was great

Staff was great

Recommended: Yes

Great experience Kristen was amazing...

Great experience Kristen was amazing Will highly recommend you!!

Recommended: Yes

Excellent services.

Excellent services.

Recommended: Yes

Christie was super helpful

Christie was super helpful

Recommended: Yes

From the moment I walked in to Public...

From the moment I walked in to Public Storage Kristine made me feel at home. She answered all my questions. She asked me what I was going to store and advised me of the things I needed to make sure my furniture was protected. She said if their is any thing you need feel free to contact me ASAP I am very Happy with her service

Recommended: Yes

Very friendly

Very friendly

Recommended: Yes

Easy Process

Easy Process

Recommended: Yes

I really appreciate the respect and the...

I really appreciate the respect and the understanding of your employees... Thank you...

Recommended: Yes

Quick and Helpful

Kristine was extremely helpful, knowledgable and friendly. She made it more then easy for me and I was in and out.

Recommended: Yes

We have not actually moved in yet

We have not actually moved in yet, but the experience to get the unit was great.

Recommended: Yes

Friendly

Friendly, clean, secure storage facility.

Recommended: Yes

It was fast and feiendly

It was fast and feiendly. Very clean!

Recommended: Yes

Very informative Great service

Very informative . Fair introductory rate ,kind service advisors

Recommended: Yes

Very clean and friendly

Very clean and friendly

Recommended: Yes

I was just looking for a place to store stuff from my garage if I decide to rebuild it, not sure if I'll do it yet. Kathie was very helpful in explaining how the leasing process would go if and when I decide, for being new to the company she was very knowledgeable, she said it was all because of Kristine. So thank you, Kristine for being such a good trainer! She also showed me the property which is well maintained by everyone there and is well secured by locked gates. Good job Kathie and Kristine, I might be seeing you in the near future! I would recommend this place to anyone based on the service I received!

Recommended: Yes

I was very pleased to get a great deal & Kristine provided the best, friendly customer service i have received anywhere in a long time! Kristine thoroughly explained everything to me, answered all my questions & was just all around pleasant to talk to. I was going to get a unit at a different location closer to me but this location had WAY better deals so i opted to drive a little further & i am glad i did. Keep up the good work! I will definitely recommend Kristine, this company & location to others! Thank you.

Recommended: Yes

Kristene was very nice, patient, informative, and helpful during this crazy relocation for my family. Kathy/Cathy (I think) called me for WELCOME WEDNESDAY which scared me b/c I thought something was wrong. She was very nice.

Recommended: Yes

Nice, Friendly and perfessional people . Clean facility and just what you look for when your storing your valuables.Great Job Public Storage this location is Awsome .

Recommended: Yes

Called and booked a unit on the same day. Very helpful and affordable. Offered great rates. Kathie gave us a tour of our unit and the facility. Helped with a lot of questions. Allowed my co-renter and I to expedite the process by letting us know what information we needed ahead of time. Looking forward to booking with their company annually.

Recommended: Yes

Friendly Staff

The staff (Kristine) was very friendly and answered all my question. While I was looking through my contract, she helped another customer with their unique packing concerns. She offered some really good ideas on safe and secure packing that impressed us both.

Recommended: Yes

great service!

Melissa was very kind and informative of all my questions and concerns.

Recommended: Yes

Good Place to Store All the Crap You Shoul Probably Donate!

So far, my experience with Public Storage has been good. I have a 5'x5' storage unit & pay a total of $54.00/mo. That includes a mandatory insurance coverage of $11.00/mo for a $30,000 policy. You may always get more coverage, if you wish. I called around before deciding to do business with Public Storage. I feel confident that my items are stored safely & securely. I am notified promptly if my storage unit is unlocked or opened. This location is not far from my apartment, which is convenient. The staff have always been friendly & professional. The computers were down one day & the only employee/manager had to do my contract by hand, while helping 3 other customers. She still kept her composure & professionalism. I would recommend taking the crap that you should probably donate, but won't, to Public Storage. Who knows? You might just end up using that Suzanne Somers ThighMaster & fitting back into those size 4 jeans!

Recommended: Yes

Great Cusotmer Service

I had to move in storage rather quickly. I made my reservation online the night before. The next morning I went in, and with ease I was moving in. Melissa met me with great customer service. She was very polite, knowledgeable and helpful. She even recommend supplies that they sold right there for an easy move.

Recommended: Yes

Great experience

Never had any issues.

Recommended: Yes

Great customer service

It's very convenient

Recommended: Yes

Staff is awsome, Kayla and Melissa are great.

Public storage is a clean easy to access storage facility. I feel comfortable storing my things here. If a storage facility is needed look no further than public storage.

Recommended: Yes