Public Storage - Warren - 24305 Mound Road

Attendant was very courteous and pleasant.

Overall a great move in experience. There was an issue with the light and the attendant is working to rectify the issue. .

Recommended: Yes

For the most part everything went ok

I had one big problem. I wanted a smaller unit which was inside but my vending machine would not fit through the door. So when I went to change my unit to a larger one which was located outside of the building I was charged another non refundable 29.95 administration fee. Not to mention that my original fee was not refunded even though I never moved into the unit. I also lost out on the promotion of having my first month being half off because the system no longer considered me a new customer even though I only had the other unit for five minuets and never moved in. On the bright side the young lady helping me was wonderful. She did everything that she could do to help me out. She even reached out to her supervisor to try and find a way for me to get my money back. I felt like she went above and beyond in order to make my transaction go as smooth as possible.

Recommended: Yes

Just need some extra space

Unit was ready, clean, easy access. All what I needed.

Recommended: Yes

Very professional and efficient in the handling of the transaction.

Abagale was very professional and efficient in the handling of the transaction.

Recommended: Yes

The attendant was very friendly and...

The attendant was very friendly and helpful, you have a great manager on your hands!!

Recommended: Yes

They are great

They are great

Recommended: Yes

Robbin was wonderful! Friendly from start to finish. She kept trying to up sell everything, which was awesome!!

Recommended: Yes

I was there on August 4,2017 and Sam was so helpful in explaining the policy as well as excellent customer service. She also was very pleasant, kind and considerate. I give her a standing ovation.

Recommended: Yes

Public Storage is the best place that I can think of to store my personal things my items are safe they have insurance here and Ashley is one of the best employees that have known and she's very courteous and kind and she work very well with you.

Recommended: Yes

Manager had great service and the store hours are great. Don't go to Classic Self Storage at 2700 junction in detroit, mi. The manager there has a quick temper and is there to make here paycheck. Public storage better customer service. Thank you Ashley

Recommended: Yes

Great Experience!! Planning a move is never easy. You rely on others in so many different ways to help your transition to run smoothly. It is always convenient to reserve what you need online. Once you've made your reservations and received a confirmation, Public Storage follows up with a courtesy call to assist you in finding the best location for you. I chose the Mound Road location because of the easy access to one of the cities main freeway. When I met with property manager, she took the time to explain each move-in package available, provided a brief tour of each unit and offer suggestions tailored to my needs. With "NO PRESSURE" Ashley helped me select a 10x20 unit that will store my belongings safely and securely. I even received a free lock valuing at $19.95 which is great because I can keep the lock and use it for whatever reason. Ashley addressed each question and concern and informed me to contact her with any additional questions I may think of. She was very pleasant and professional, she went over the terms of the agreement pointing out ALL key components without rushing through it. It was a pleasure meeting with such a friendly young lady. I believe her smile speaks for itself.

Recommended: Yes

From the bricks to the Mountain tops.

I've had used Public Storage for more than 10 yrs; now; as a matter of fact it is the only storage company I've ever used! I'm fully aware of the other guy, but me personally, Naaa. Public Storage works for me. I use them mostly when I'm re-establishing myself in my city home town or residing in the mountains for a time being. I move around a-lot. I have no worries concerning geting in my storage at my convinence. Its safe, the people are friendly, what more could I ask for? Smiling Out Loud.

Recommended: Yes

A+++

I had never used any storage before, and was quite scared to store my stuff anywhere, but knew a friend of a friend worked for public storage, so I texted him, Andy Macka talked me thru EVERYTHING on his own time! When I got to location Andy wasn't there, but the young girl that set me up with the unit was wonderful and very professional! Thank you to everyone for helping make our move a bit easier!!!

Recommended: Yes

very convenient

I rented a 10x15 outdoor unit for a large job I am working on. I originally planned to use it temporarily until the job is completed, but it has been so convenient that I think I'll keep it for a while for my business. It is close to my home so it is easy to stop on my way to work, grab my materials and go. It keeps me from having to store it all in my garage. Also, the staff is very friendly and helpful. The facilities seem to be well kept as well.

Recommended: Yes

Emily shows excellent customer service skills

I was quite impressed with the quality of customer service and the honesty of specially of Emily. She left no hidden charge behind.

Recommended: Yes