Public Storage - Westland - 36001 Warren Rd

Pricey

Pricy, but everything is expensive

Recommended: Yes

Amazing

Good service. I was able to handle everything without delay.

Recommended: Yes

The manager and staff are very friendly and helpful.

Thank you for all of your help!

Recommended: Yes

A Great Day

I came in not knowing what size unit to get but Ashley was very patient, knowledgeable and honest with me during my headache of a time being between selling a home and waiting to move into a new home. I was reassured about the size of the unit with the description of things that I would be moving into it and even upgraded to the climate controlled unit to settle my mind even more. She even walked me around the area to make sure I knew where everything was and how to work it! Thank you for all your help Ashley

Recommended: Yes

Easy

Friendly helpful staff. Glad we found this place.

Recommended: Yes

Everything was perfect

Everything was perfect. From the initial phone call with my questions, to the actual visit and purchase of the unit. Candace walked me through everything and was able to answer every question I had without issue.

Recommended: Yes

Tara was great

Tara was great . Great customer service and made me feel welcomed

Recommended: Yes

Good Experience!

My first time renting a storage unit and I was pleasantly surprised by the helpfulness and friendliness of the staff. Thanks!

Recommended: Yes

I needed storage space for several...

I needed storage space for several months . I wanted a clean space that offered the comforts of security and professionalism. I searched around and visited several different storage locations. Some were very unclean ?. This was not a problem with public storage all of my needs were met ?. Thank you for keeping all my valuable items safe and secure in a very well kept environment.

Recommended: Yes

This location had the type of unit we needed the day we moved to the area. Requested a move in that day (online) and received a call in about 15 minutes from (I believe) a manager welcoming us, introducing themselves (I forget her name, now) and reviewing general move in procedures. Toward the end, she was a little short when I asked my 2 questions, but I decided to let that go (maybe they're busy...maybe I'm just tired). When I got there, at my move in time, Jill came outside to greet me (a small gesture, but it made me feel welcome). She was a blast to talk to and offered great feedback about whether the unit we requested would be sufficient. She also gave some great tips about the local area, which I appreciated since I pulled into town earlier that day. Jill was also very thorough when explaining costs, payments, etc. She made the experience a great one.

Recommended: Yes

Jillian was friendly and explained everything perfectly in detail. The store was very clean I was satisfied with the Customer service and was very happy about the rates t

Recommended: Yes

I would recommend them to anyone I know ...

I would recommend them to anyone I know they have been amazing

Recommended: Yes

The facility is clean and easy to navigate. Jillian made the whole process easy and relatively painless. :) She was helpful in making the transition from a smaller unit to a larger unit, when my needs increased. Kimberly was also helpful and friendly!

Recommended: Yes

Timely meeting needs

The process was quick. It gave me what I needed and convenient.

Recommended: Yes

Pros: The facility is fairly new and clean and in a convenient location. My unit was clean and the door and lights worked well. The office has a variety of packing and storage materials (boxes, etc) available for purchase. Security is at least as good as any other storage facility with each customer needing to punch in and out of the facility using their own access code. Neutral: The gate locks for the evening at 9pm. There is no access in or out after that time. On one hand, that could be seen as a security feature. On the other, it could be inconvenient if you want to be there late. Also, there is the possibility that you could get locked in if you're not careful. Cons: You have to purchase their lock ($20) because the doors are not compatible with any other lock. Although cheerful and friendly, it annoyed me that the staff member setting up my rental asked me multiple times to do things that would make her look good to her superiors. Specifically, after giving me sales pitches for various packing materials, all of which I declined, she later asked me to buy a box or roll of tape because it would "really help her out" and reminded me that I could return them later if I didn't use them. I declined again, stating that I didn't need them, but she insisted that it didn't matter if I didn't need them because of the return policy. I had to insist a third time that I didn't want to buy anything, especially if I know I don't need it and would then have to bother returning it. She also specifically asked me to provide a review, not because the company appreciates feedback, but because it would make her look good to her boss since these reviews are the only way they have to evaluate employees. After essentially giving me a sales pitch for the review (which I politely nodded through), she picked up the review info card from where I had set it down in front of me and put it in with my lease as if to make sure I wouldn't forget. These are small matters, but they did kind of rub me the wrong way. I also understand that she was just responding to pressures from her superiors. Still, I'm the customer. It's not my responsibility to make you look good to your boss. Or perhaps to her boss, be careful that policies to encourage or measure employee performance don't negatively affect customer service. Well there's the review you asked for. Overall, it was a good experience, but I don't think you'll mind if I "forget" to mention your name.

Recommended: Yes

New customer

So far so good.

Recommended: Yes

Awesome Experience!

This was the first time I have ever needed a storage unit! The Manager was awesome and had two trainees at the time, and was very patient with me as well as them! The unit was clean and not too far, like I had requested. If I ever need another unit, or I hear of a friend that needs one, I would recommend Public Storage for sure!!

Recommended: Yes

Great service

Kimberly was great setting us up.

Recommended: Yes

Public Storage is a great storage place

I have been using Public Storage for years now and would recommend it to anyone that needs a place to store any amount of items.

Recommended: Yes

Jillian

She is wonderful, great personality

Recommended: Yes

Not bad service

I ended up getting 2 storage units and on the second one they would not give me the discount. I would think if I am willing to pay for two, I would get a bigger discount. Overall help was great, but the company should think about its policies.

Recommended: Yes

very good place

good place to store you stuff

Recommended: Yes

Public Storage, Canton, MI

I would just like to say that Karen, the manager at the Canton, MI location on Michigan Avenue is amazing!

Recommended: Yes

Much better storage than our basement.

Very good facility. Well lit and clean. Only complaint is that they could use a couple more carts in their climate controlled section. I've been there four times and I waited for someone to finish using the cart each time.

Recommended: Yes

Nice, clean, and friendly place

I was helped immediately when I arrived, and I was shown the unit necessary for the items we need to store. I was pleased with everything.

Recommended: Yes

great customer service

Very quickly done without waiting

Recommended: Yes

Professional and courteous people running a clean facility

Very courteous and professional people. Facilities were clean and secure. Cost monthly was quite reasonable. Advertised initial cost to move in with first month for $1.00 was misleading. By the time you bought the mandatory insurance and key lock and paid taxes etc.,, $23 quickly became closer to $60. That was very disappointing. Should have been honest up front about "real" cost to move in.

Recommended: Yes

good stuff

good staff and professional treatment.

Recommended: Yes

Perfect 5 star except for one blip

This is my 1st experience with a storage outside of my living space, and it is great except the lights inside of my climate controlled area are out. I have inquired about them with the site employee, site manager and the district manager. So far, no lights. Sigh ...........

Recommended: Yes

Very satisfied with the options!

I have rent the biggest size you can get 10 by 30 and I like it a lot! A lot of options and very nice staff!

Recommended: Yes