Bobbie Rosowski
Oct 11, 2022
Pricey
Pricy, but everything is expensive
Recommended: Yes
John Orr
Jan 10, 2021
Amazing
Good service. I was able to handle everything without delay.
Recommended: Yes
噥牡
Jul 27, 2020
The manager and staff are very friendly and helpful.
Thank you for all of your help!
Recommended: Yes
Tieana Harris
Jul 07, 2020
A Great Day
I came in not knowing what size unit to get but Ashley was very patient, knowledgeable and honest with me during my headache of a time being between selling a home and waiting to move into a new home. I was reassured about the size of the unit with the description of things that I would be moving into it and even upgraded to the climate controlled unit to settle my mind even more. She even walked me around the area to make sure I knew where everything was and how to work it!
Thank you for all your help Ashley
Recommended: Yes
Elizabeth
Mar 16, 2020
Easy
Friendly helpful staff. Glad we found this place.
Recommended: Yes
Juan Wise
Feb 04, 2020
Everything was perfect
Everything was perfect. From the initial phone call with my questions, to the actual visit and purchase of the unit. Candace walked me through everything and was able to answer every question I had without issue.
Recommended: Yes
Tyresha Martin
Jan 13, 2020
Tara was great
Tara was great . Great customer service and made me feel welcomed
Recommended: Yes
Duzz
Sep 14, 2019
Good Experience!
My first time renting a storage unit and I was pleasantly surprised by the helpfulness and friendliness of the staff. Thanks!
Recommended: Yes
Lashonda Akins
Jul 30, 2019
I needed storage space for several...
I needed storage space for several months . I wanted a clean space that offered the comforts of security and professionalism. I searched around and visited several different storage locations. Some were very unclean ?. This was not a problem with public storage all of my needs were met ?. Thank you for keeping all my valuable items safe and secure in a very well kept environment.
Recommended: Yes
Alyssa Smith
Jul 08, 2017
This location had the type of unit we needed the day we moved to the area. Requested a move in that day (online) and received a call in about 15 minutes from (I believe) a manager welcoming us, introducing themselves (I forget her name, now) and reviewing general move in procedures. Toward the end, she was a little short when I asked my 2 questions, but I decided to let that go (maybe they're busy...maybe I'm just tired).
When I got there, at my move in time, Jill came outside to greet me (a small gesture, but it made me feel welcome). She was a blast to talk to and offered great feedback about whether the unit we requested would be sufficient. She also gave some great tips about the local area, which I appreciated since I pulled into town earlier that day. Jill was also very thorough when explaining costs, payments, etc. She made the experience a great one.
Recommended: Yes
Peaches Keyes
Jun 29, 2017
Jillian was friendly and explained everything perfectly in detail. The store was very clean I was satisfied with the Customer service and was very happy about the rates t
Recommended: Yes
Cynthia Ross
Jun 12, 2017
I would recommend them to anyone I know ...
I would recommend them to anyone I know they have been amazing
Recommended: Yes
Angel Okami
May 17, 2017
The facility is clean and easy to navigate. Jillian made the whole process easy and relatively painless. :) She was helpful in making the transition from a smaller unit to a larger unit, when my needs increased. Kimberly was also helpful and friendly!
Recommended: Yes
Eric Jackson
Mar 22, 2017
Timely meeting needs
The process was quick. It gave me what I needed and convenient.
Recommended: Yes
Aaron Schmid
Jan 26, 2017
Pros:
The facility is fairly new and clean and in a convenient location. My unit was clean and the door and lights worked well. The office has a variety of packing and storage materials (boxes, etc) available for purchase. Security is at least as good as any other storage facility with each customer needing to punch in and out of the facility using their own access code.
Neutral:
The gate locks for the evening at 9pm. There is no access in or out after that time. On one hand, that could be seen as a security feature. On the other, it could be inconvenient if you want to be there late. Also, there is the possibility that you could get locked in if you're not careful.
Cons:
You have to purchase their lock ($20) because the doors are not compatible with any other lock.
Although cheerful and friendly, it annoyed me that the staff member setting up my rental asked me multiple times to do things that would make her look good to her superiors. Specifically, after giving me sales pitches for various packing materials, all of which I declined, she later asked me to buy a box or roll of tape because it would "really help her out" and reminded me that I could return them later if I didn't use them. I declined again, stating that I didn't need them, but she insisted that it didn't matter if I didn't need them because of the return policy. I had to insist a third time that I didn't want to buy anything, especially if I know I don't need it and would then have to bother returning it.
She also specifically asked me to provide a review, not because the company appreciates feedback, but because it would make her look good to her boss since these reviews are the only way they have to evaluate employees. After essentially giving me a sales pitch for the review (which I politely nodded through), she picked up the review info card from where I had set it down in front of me and put it in with my lease as if to make sure I wouldn't forget.
These are small matters, but they did kind of rub me the wrong way. I also understand that she was just responding to pressures from her superiors. Still, I'm the customer. It's not my responsibility to make you look good to your boss. Or perhaps to her boss, be careful that policies to encourage or measure employee performance don't negatively affect customer service.
Well there's the review you asked for. Overall, it was a good experience, but I don't think you'll mind if I "forget" to mention your name.
Recommended: Yes
Quiana Harris
Nov 17, 2016
New customer
So far so good.
Recommended: Yes
Eugenia Whitten
Oct 25, 2016
Awesome Experience!
This was the first time I have ever needed a storage unit! The Manager was awesome and had two trainees at the time, and was very patient with me as well as them! The unit was clean and not too far, like I had requested. If I ever need another unit, or I hear of a friend that needs one, I would recommend Public Storage for sure!!
Recommended: Yes
Kacey Johnson
Oct 07, 2016
Great service
Kimberly was great setting us up.
Recommended: Yes
Victoria Newsom
Aug 09, 2016
Public Storage is a great storage place
I have been using Public Storage for years now and would recommend it to anyone that needs a place to store any amount of items.
Recommended: Yes
Sandra Giarre
Jul 20, 2016
Jillian
She is wonderful, great personality
Recommended: Yes
Bev Lardin
Jun 14, 2016
Not bad service
I ended up getting 2 storage units and on the second one they would not give me the discount. I would think if I am willing to pay for two, I would get a bigger discount. Overall help was great, but the company should think about its policies.
Recommended: Yes
Dave Tack
May 31, 2016
very good place
good place to store you stuff
Recommended: Yes
Sheri Bartz
Mar 23, 2016
Public Storage, Canton, MI
I would just like to say that Karen, the manager at the Canton, MI location on Michigan Avenue is amazing!
Recommended: Yes
Michael Carr
Mar 15, 2016
Much better storage than our basement.
Very good facility. Well lit and clean. Only complaint is that they could use a couple more carts in their climate controlled section. I've been there four times and I waited for someone to finish using the cart each time.
Recommended: Yes
Donna Strang
Mar 01, 2016
Nice, clean, and friendly place
I was helped immediately when I arrived, and I was shown the unit necessary for the items we need to store. I was pleased with everything.
Recommended: Yes
Lakeisha Smith
Oct 13, 2015
great customer service
Very quickly done without waiting
Recommended: Yes
Jack Hodge
Jul 21, 2015
Professional and courteous people running a clean facility
Very courteous and professional people. Facilities were clean and secure. Cost monthly was quite reasonable. Advertised initial cost to move in with first month for $1.00 was misleading. By the time you bought the mandatory insurance and key lock and paid taxes etc.,, $23 quickly became closer to $60. That was very disappointing. Should have been honest up front about "real" cost to move in.
Recommended: Yes
Ayman Tarabishy
Mar 17, 2015
good stuff
good staff and professional treatment.
Recommended: Yes
Dennis Roszkowski
May 08, 2014
Perfect 5 star except for one blip
This is my 1st experience with a storage outside of my living space, and it is great except the lights inside of my climate controlled area are out. I have inquired about them with the site employee, site manager and the district manager. So far, no lights. Sigh ...........
Recommended: Yes
Miroslava Pusta
May 07, 2014
Very satisfied with the options!
I have rent the biggest size you can get 10 by 30 and I like it a lot! A lot of options and very nice staff!
Recommended: Yes