Brian C
Jun 07, 2023
I was impressed!
The contactless check-in was easy and quick, got what I needed then was in my way! Plenty of follow-up from live folks in case I needed anything- really a great experience!
Recommended: Yes
Wally
Nov 27, 2022
Good location
Narrow isles and drivethroughs. Hard to maneuver around. Cramped in area but otherwise ok.
Recommended: Yes
Steven Johnson
Sep 11, 2022
It does the job.
Great guy working the counter. Very helpful. Fair price.
Recommended: Yes
Adam
Mar 22, 2021
Great customer service
Couldn't find storage unit and associate Craig was quick to help.
Recommended: Yes
Arlynn Leapaldt
Jan 24, 2021
Summary
Everything went as planned. There could be an improvement on the snow removal.
Recommended: Yes
James Piampiano
Jun 16, 2020
My rep was super helpful and...
My rep was super helpful and accommodated my hectic schedule.
Recommended: Yes
Stephan
Jun 13, 2020
Good experience
Friendly service, competitive pricing
Recommended: Yes
Jim B.
Apr 03, 2020
Extraordinary service during...
Extraordinary service during extraordinary times. The whole team at Public Storage have provided excellent service! The Chaska location was full and they recommended that we contact Eden Prairie location. Extra care was given to help everyone to be in compliance with directives and maintain our safety. Thank you
Recommended: Yes
Kirsten H.
Jan 07, 2020
I was very pleased with the service and...
I was very pleased with the service and the facility. The only comment I would say is that I wasn't warned ahead of time about needing insurance for the items in the unit, which was $15/month if you use theirs (and you have to have proof of insurance when you're signing the contract). It's cheaper through my own insurance company but not worth the hassle (for me at least) to change it. Which is probably why they don't warn you ahead of time.
Recommended: Yes
Dave Olejnicak
Aug 06, 2019
Works great for me
Works great for me
Recommended: Yes
Mark Lanners
Jun 27, 2019
Price is misleading..When I showed up at the Fly Cloud rd
When I showed up at the Fly Cloud rd. location with what I thought was a reservation. I was told they no longer had a unit for that price. I was redirected to the other Eden Prairie location which came the closest to advertised price. I thought it was unusual that I needed to purchase a key & lock set that wouldn't work on any other application. That was not advertised. It cost me over $70 to get started, but was advertised as 1/2 price for the 1st month. Full price is $34.00 . The additional cost should be advertised as total cost, up front in bold print. No need to hide it...
Recommended: Yes
Thomas Gasper
May 30, 2019
Had a great experience
Had a great experience. Very engaged employee.
Recommended: Yes
Tom Tack
May 06, 2019
Friendly service
Friendly service, clean unit. Easy and efficient.
Recommended: Yes
Jarad Pingree
Feb 26, 2019
Manger was great and even called to...
Manger was great and even called to check to make sure everything worked out for me the next day
Recommended: Yes
Mike Meshbesher
Nov 06, 2018
5 stars to Zoe at the EP location
5 stars to Zoe at the EP location - all was great - very quick and accommodating
Recommended: Yes
Hannah Mohr
Aug 02, 2018
Janice was absolutely wonderful
Janice was absolutely wonderful! Our rental unit at another place fell through and we showed up with a moving truck full. She got us a unit in about 5 minutes she was amazing!
Recommended: Yes
Deepak Subbaiah
Jul 26, 2018
Visit to Storage
We were treated very courteously by Cindy and some her advice was valuable.
Recommended: Yes
DaleMG
Jun 21, 2018
All the employees were courteous and...
All the employees were courteous and well trained. My only irritation was I was moving to MPS from out of state and had to have our son come locally to complete the paperwork to take advantage of a special. Plus the storage unit is in his name now, not mine, and can't be changed, which is a stupid rule! I'm the customer.....too many hoops to jump through. I've bought houses with less paperwork.
Recommended: Yes
Rick Leitzman
May 03, 2018
It was a delightful experience...thank...
It was a delightful experience...thank you Melanie!
Recommended: Yes
Laura Fridgen
Oct 11, 2017
Great Customer Service
Craig is great, very helpful!
Recommended: Yes
John Pallansch
Sep 14, 2017
the palce was nice and clean and the ...
the palce was nice and clean and the staff very friendly helpful and at the same time very profetional. I love my unit and the price I am charged. I like the all metal construction and the hi sealing is also nice for stacking and tall items.ill be keeping this unit for some time that's for sure. the security in unparamont and I have now worrys what so ever about my valuables.
Recommended: Yes
Christopher Elison
Sep 05, 2017
Great customer service
Great customer service. Janice was great. Very friendly and helpful
Recommended: Yes
Right as Rain Massage, LLC
Jul 05, 2017
Janice is so helpful! I went in today to check out the spaces and prices. Janice delayed her lunch break and voluntarily showed me multiple spaces so that I could compare their sizes and features for my needs. After doing some comparisons online, Public Storage will work best for my situation in all areas including pricing. So convenient and easy! Thanks Public Storage!
Recommended: Yes
Devin Caliri
May 12, 2017
Janice was very helpful and was thorough through the process. Friendly, and fast. Lots of moving supplies on hand, which she suggested several great options, but I already had it covered.
Recommended: Yes
Benjamin Gavin
Mar 30, 2017
One of the nicer and more secure storages in the cities. Manager is nice and pretty funny. Stored my business tools over the winter and had no issues with moisture or water like I've had at other companies. Will store here again next winter.
Recommended: Yes
Dave Rosa
Feb 25, 2017
Craig and Janice were very helpful and especially Janice during the transaction. She spent a great deal of time going over everything, including the billing cycle, best door to park by, hours of operation, insurance, etc. The facility is also very clean, convenient and neat. Top notch all the way through.
Recommended: Yes
Carol Merfeld
Jun 01, 2016
Public Storage serves your needs.
I found the people I worked with to be very helpful and had a good attitude. The storage units are clean, secure and easily accessible. I feel the prices are a little outrageous but I am sure they are comparable to other storage businesses. I would suggest a multi unit discount when a person has to rent several units.
Recommended: Yes
Jeff Burkhardt
Apr 19, 2016
Quick & Efficient
Helped us find what we needed and it was so easy. Craig was great to work with.
Recommended: Yes
D. Zunker
Dec 08, 2015
Good price, clean unit.
I had a good experience with my local storage place. The national number doesn't help a whole lot. They don't really have a clue as to what is really available. The best price comes from online deals. The national call in line is next in cost while going directly to the storage office is of course the most expensive, they did recommend checking on line for the best deal. The office manager John was helpful and asked what would be stored to make sure it would fit correctly. I have a trailer that fits pretty snug though the door but at least it fits!
Recommended: Yes
Steven Southworth
Jul 29, 2015
friendly
Great accessibility, clean and friendly customer service.
Recommended: Yes
Douglas Larsen
Feb 18, 2015
Nice Experience
My wife and I need some extra storage space for a few months and so far Public Storage is working out well. The signup process was was painless and the actual space itself is clean and easy to access. The gate hours have worked out well as we are not usually there during business hours. All things considered, I would recommend Public Storage.
Recommended: Yes
