John
Oct 08, 2021
Good service
Service worked well enough took a little bit long for check in but that's normal went for an 8 by 10 ended up with a 7 and a 1/2 by 10 I felt that was a bit of a bait and switch
Recommended: Yes
Grant
May 13, 2020
Friendly staff, Great price, Perfect location
I was looking for a storage facility close to where I live and this one fit the bill.
Recommended: Yes
Mat
May 11, 2020
Clean and convenient.
Clean, convenient, and safe; for the right price.
Recommended: Yes
Diane Anderson
Apr 06, 2020
Efficient
Efficient. I was not 100% happy with first reservation - dark, felt damp, would have required me to use a dolly to move heavy objects. I asked for a different locker and was happily accommodated to an inside locker where I could park close. Personnel followed up x3 to make sure everything was OK.
Recommended: Yes
Lia
Apr 03, 2020
Thank you so much Ashaunti for all your...
Thank you so much Ashaunti for all your help, I just broke up with my boyfriend and had to have a place to put his things I'm grateful for the great customer service and a wonderful facility
Recommended: Yes
Jamie
Feb 28, 2020
great
ready and available
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Recommended: Yes
J Ro
Oct 30, 2019
Excellent customer service
The woman at the Hopkins, MN location was really friendly and helpful, appreciate the great service!
Recommended: Yes
Benjamin Brown
Jun 07, 2019
Excellent service from Mage
Excellent service from Mage. Clean environment, easily accessible from highways and street.
Recommended: Yes
Jake Determan
Mar 14, 2019
Sudden need for rental and...
The person currently in charge of this location is absolutely wonderful. The service was extraordinarily welcoming and friendly. The terms and expectations of my rental was thoroughly explained and I couldn't have had a better experience.
Recommended: Yes
Vanessa A
Mar 12, 2019
Sara was most accommodating and very...
Sara was most accommodating and very knowledgeable about the company. She was very helpful and had an upbeat personality which made my move into storage very pleasant. She was very professional and also helped us with pallets in our unit. I will definitely recommend this storage unit any chance I get. Thanks Sara! ?
Recommended: Yes
Jodi Folstad
Feb 11, 2019
Exceptional staff
Exceptional staff, although my appt was scheduled, and i arrived and the door to office was locked, and staff person was on the phone, i stood out in sub below weather for around 5 to 10 minutes, she was apoligetic, but i feel perhaps the person on line could have been put on hold for the few steps it would have taken to come and allow me to enter the warm office...otherwise good experience..i was taken aback at the extra cost of the lock and keys and the monthly insurance you had to purchase, it was not stated on the website..rather disheartening..but the staff were excellent ..
Recommended: Yes
Alexander Sipe
Aug 02, 2018
Sheela and Janet were amazing
Sheela and Janet were amazing
Recommended: Yes
Centraia Cannon
Aug 18, 2017
I got great service from this company I appreciate public storage
Recommended: Yes
Ryan Shaughnessy
Jun 24, 2017
Please READ BEFORE RENTING. Note that MN law forbids PS from requiring duplicate insurance (iirc maybe at all idk). If you have homeowner's you most likely already have coverage. Several Nat'l class actions on the global PS Corp bc they keep over 80% of that "independent" insurance they offer. Not to fault of staff that they are required to lie to you and say you that most purchase it and that it is independent... Also a lie. So just insist that you already have the coverage and they will say okay! Please tell others if they are renting. Also they require you buy a PS Chateau lock which I was told you cannot reuse. Otherwise it is clean and well managed.
Recommended: Yes
Mitch Smythe
Mar 30, 2017
Recently came in for storage unit, and I received such great customer service experience from Sheela. Sheela was professional and very knowledgeable. I would definitely recommend this place again.
Recommended: Yes
Aaron C
May 17, 2016
Great service.
I wish the $1 first month's rent was every unit, every location. But otherwise, great service.
Recommended: Yes
Greg Heying
Jan 12, 2016
Very Good Customer Service
We recently rested a space at the Hopkins Public Storage facility and received excellent customer service from Alexander. He showed us the space, walked us through the process and handled the entire transaction in a very efficient fashion.
Recommended: Yes
MaryRose
Nov 25, 2015
Very good experience
I was able to easily research the size needed and booked it online with no troubles. Once I arrived at the facility, the customer service was excellent! The price is very competitive and the facility is clean & well maintained.
Recommended: Yes
