Public Storage - Maple Grove - 11601 Lakeland Dr

Rental storage unit

Facility and pricing is great. Moved in on Friday and tried to talk to someone in the office and nobody was available during business hours. Also, climet control building is extremely humid. I was advised to put a tarp on the concrete as it gets very wet.

Recommended: Yes

Easy to work with.

Staff was helpful in generating the rental agreement.

Recommended: Yes

Computer systems are a train wreck

The on-site employees are great, if you can reach them. There is a phone forwarding system that makes it difficult to reach a particular site, and it’s becoming increasingly difficult to find someone in the office because corporate is cutting their hours. The reservation system is a mess, many available sites aren’t available online. The system lets you “reserve” a space 4 weeks in advance, but doesn’t actually reserve anything, it just locks in a price, because everything is first come first serve. The system will cancel the reservation after 3 weeks, potentially leaving you without a spot and with the employees unable to honor the original price.

Recommended: No

Storage unit was bigger than expected

Second location is poorly marked with signage

Recommended: Yes

Very friendly service from the manager.

We are pleased with the public storage location. It seems safe for our vehicle.

Recommended: Yes

Manager was very friendly and informative

I needed something quick and close, they had availability. Unit was clean and worked out good. Only downside is I wish I wasn't out of state prior to maybe get an end unit and not a middle one. Management is knowledgeable and helpful. 1st time for a storage unit for me.

Recommended: Yes

Customer service is outstanding!

Every person I dealt with on the phone was very professional and helpful. Paul, the facilities manager was extremely helpful and personable. He made the transaction seem seamless. He was very knowledgeable about the facility and fully explained Public Storage policies and procedures.

Recommended: Yes

Quick and easy - you can do online!

We were able to complete everything needed to register for the unit online and stay contact less. This was an awesome selling point. Easy to access unit and friendly manager. Very prompt. Thanks!

Recommended: Yes

Paul the attendant was helpful

I will not be moving in until later in October but have booked my space.

Recommended: Yes

Easy access and quick responses. Same day move in.

Clean. Close by. Easy access. Nice to have outdoor parking yet.

Recommended: Yes

Very good experience

Ronald, the manager, is very customer service oriented. I was a customer for several years until recently when I no longer needed the storage unit. The entire experience was great.

Recommended: Yes

General Manager Ryerson Academy

The entire process was very easy. Everyone was very professional. Ronald was great to work with. He showed me around the facility and made sure I got the space that I needed. Followed all guidelines to insure everyone's safety!

Recommended: Yes

Best price

Manager was friendly and helpful.

Recommended: Yes

Easy setup

Easy setup, secure facility. Hood price.

Recommended: Yes

Great location

I was pleased with the service I received and love how close location is to home.

Recommended: Yes

Beautiful facility!

Everything was great! One couldn't ask for more for the price.

Recommended: Yes

Wonderful service

Wonderful service, reasonable pricing. Was a little surprised about the key charge though.

Recommended: Yes

No insurance, thanks

I liked everything about Public Storage and their staff, but I resent being forced to buy insurance I do not want or need.

Recommended: Yes

Went online and thought I would be...

Went online and thought I would be getting a month free but wanted to see the place first. When I called they had me scheduled for a move in instead of just looking and only ended up getting half a month off the rent. Otherwise everything went well.

Recommended: Yes

My 2nd interaction with Stacy

My 2nd interaction with Stacy. She's great.

Recommended: Yes

The location is convenient and the manager was really helpful!

The location is perfect for our needs. The manager, Kristy, was really nice and helpful and very professional. She showed us the storage before signing the contract to make sure the size fits our needs. She explained really well on the pricing the first month and the second month, as the system counts prorated prices.

Recommended: Yes

Great place for storage!

Great place for long or short term storage. Reasonably priced, easy access, convenient hours.

Recommended: Yes

Glenn was very professional and helpful. He has a good attitude and assisted me with my lock. A very good experience compared to other storage places I've stored at.

Recommended: Yes

The manager Glenn is super nice and very helpful! He was able to help us out with our needs and got us in and out quickly. Satisfied with our choice to store here. Thank you Glenn!

Recommended: Yes

Public Storage of Maple Grove was so easy to lease and access. Glenn was very friendly and seemed genuinely concerned for the well-being of our goods. They were also very easy with the closing of our lease. Would easily use them again if ever needed!

Recommended: Yes

Glen has been an outstanding representative of the Public Storage facility on Lakeland Ave. in Maple Grove.. As a former Public Storage renter in this facility (over 15 years!), I directed my son to rent a temperature controlled unit. My son and I have been helped with Glen's tenacity as well as his continued problem solving skills with my son's storage unit. The temperature storage unit and building are as well maintained as they were 8 years ago.

Recommended: Yes

Very professional and courteous service

Very professional and courteous service Rep at site. Very easy and convenient to Use and access.

Recommended: Yes

We stopped on to check availability of ...

We stopped on to check availability of a parking spot . The property manager took our contact information and notified us within 2 days that there was an opening. We are VERY pleased with the service provided AND the property manager Glenn. He is a great asset to your company and we would recommend anyone looking for storage to go to this facility.

Recommended: Yes

Satisfied Customer

Friendly service, I feel that my belongings are in a secure environment, reasonable prices

Recommended: Yes

Reasonable

Friendly, clean.

Recommended: Yes

Door not secure for over a week.

Mentioned twice that door doesn't lock. Otherwise experience has been fantastic. Good rates, good, helpful people.

Recommended: Yes

2nd time user

The transaction was seamless and the agent was thorough and professional. The only negative is that the office had a stench like body odor...not too appetizing.

Recommended: Yes

Close and handy!

We like that there's a public storage very near our house. The hours are great and we love that our unit is covered. We're very happy with the service we have received.

Recommended: Yes