Public Storage - Maple Grove - 9580 Zachary Lane N

Easy process!

Thanks. I’m very happy with unit.

Recommended: Yes

Easy signup and access

High ceilings in the unit. Love the app-enabled access!

Recommended: Yes

. Otherwise very clean.

A little more information on what it look like. We thought we could drive right up to the door. Not have to reload it on carts. But not a big deal.

Recommended: Yes

Good experience with the rental.

Good company. Decent prices and great customer service. The rental process was really easy.

Recommended: Yes

Customer service was great

That price was decent and the unit is clean

Recommended: Yes

Good facility

Needs more carts available. 3 of us customers were sharing 2 carts in the eastern more building. Also, with the size of the elevator, longer and wider carts could be used, meaning less trips up and down. Both Chris and Ron were very helpful. That's about it, thank you! Randy Mudge

Recommended: Yes

Easy and convenient

The process was so easy to do online. It made my out of state move so much easier. The staff was friendly and helpful and showed me around the property when I arrived. The bast part is that I felt safe and that my property was safe at this location.

Recommended: Yes

The staff (Chris & Shay) are GREAT!

I was wishy washy & changed my mind a couple time but am now very happy w/my storage. TRhanks for being so understanding,

Recommended: Yes

Easy rental and move in.

Did everything online so it was easy.

Recommended: Yes

great place

great security and a super clean building

Recommended: Yes

Very nice facility

Greeted at the door with a very knowledgeable manager that answered all my questions and helped me figure out the locking mechanism all while keeping a 6 foot distance for COVID . 5 stars

Recommended: Yes

Storage checklist - well done!

I spent several hours looking for close, secure, affordable storage. I am really glad I checked out Public Storage, on line and then in person. Access hours are great! My attendant, Melody, was totally nice and helpful. Facility is clean, climate controlled and well lighted. I am on the third floor, there are two elevators and baggage carts. If you need storage I have no reservations recommending Public Storage.

Recommended: Yes

Great storage option

Clean, reasonably priced, conveniently located.

Recommended: Yes

The employees were friendly and very helpful

I experienced wonderful customer service they answered all of my questions,gave me a tour of the locker before even starting rental agreement and the indoor unloading area and climate controlled area is great and I couldn't even possibly get a better price anywhere else even if I rented the my sister's garage at the family discount

Recommended: Yes

A few bumps, but Chris took care of me!

There seemed to be a disconnect between my online inquiry and the location. I then talked to someone who set me up over the phone, but when I went to the location for my reservation appointment, my information was cancelled and my updated notes weren't in there. Chris, however, took care of everything and took great care of me.

Recommended: Yes

Everything was as it should be.

Everything was as it should be. Thank You.

Recommended: Yes

Perfect

perfect for our needs. Convenient set up for unloading.

Recommended: Yes

Rent your unit from here!

The manager, Robin, was very friendly and helpful during the entire process. The unit itself is very clean and serves our purpose perfectly!

Recommended: Yes

my unit is on 2nd floor and last time i...

my unit is on 2nd floor and last time i went some boxes in my unit the elevator did not work. When I rented a unit the person at the deck made a mistake and sighed me up for 2 units then deleted one but I was getting emails that one was late on a payment. I tried to call the office but no answer left voice mail but no return.

Recommended: Yes

I had a pleasant visit.

Even though my unit is on the 3rd floor it wasn’t hard to move my stuff in. The carts provided are fantastic and SO helpful!

Recommended: Yes

The online reservation was very easy &...

The online reservation was very easy & the final check with the staff went very smooth.The facility is very clean and dropping off items was a breeze.

Recommended: Yes

Wonderful office person

Easy quick and very nice people

Recommended: Yes

Prices are great

Prices are great, office is unorganized. Had to go back twice to sign the correct forms.

Recommended: Yes

Customer service is pretty poor

CHEAP but you get what you pay for.

Recommended: No

My moving in transition was very...

My moving in transition was very smooth, as well Robin was very professional and kind!

Recommended: Yes

The office person was very helpful and...

The office person was very helpful and helped us pick the right unit

Recommended: Yes

Quick and easy

Quick and easy

Recommended: Yes

Thank you.

the serviceman was nice and explained well.

Recommended: Yes

Great staff, price and clean!

I never rented a storage unit before and didn't know what to expect. We rented a 10'x20' unit for our upcoming house move. It is a very secure and clean building. The staff was very friendly and helpful! Even though the unit is on the second floor, it is very easy to transport items on a cart using the elevator.

Recommended: Yes

Awesome experience!

We met with edwina to get set up and she was wonderful!! our unit is in the old building and I'm still impressed with the cleanliness and maintenance.

Recommended: Yes

Nice clean building and excellent...

Nice clean building and excellent service

Recommended: Yes

The people assisting me were very...

The people assisting me were very helpful. However, while trying to set up two different storage accounts with different names, they were set up in the same name due to some conflicts. It has been over a week and the staff is still unable to separate the accounts. As a result, one of the accounts cannot be accessed without going through the other account. I've been told this has never happened before and the staff is equally frustrated in trying to find a solution.

Recommended: No

Sales practice issues

Storage unit is fine, but undisclosed charges and rushed service make me feel like the sales practices are dishonest. I reached out via contact page as well and received no reply.

Recommended: No

Maple Grove

The staff is incredibly friendly and I had a very seamless and positive experience getting my unit. The location is clean, secure and in a great location. Thank you!

Recommended: Yes

Nice 1st impression.

Great new Storage facility. There are always a things that can be addressed with a new operation. The following are a few issues that can be looked into. a. The bathroom doors have always been locked. b. The carts also are always locked. c. As of this date I am still unsure as to what my monthly storage fees will be. I would like to think they would be somewhat comparable to the older storage units of the same comparable size although new units should be expected to cost a bit more.

Recommended: Yes

Good storage

Good storage, friendly and helpful staff. A shortage of carts made moving more challenging.

Recommended: Yes

The facility could use some...

The facility could use some maintenance. I rented a control climate unit, however the main door which should automatically open and close is broken. At first it wouldn't open unless someone got out and pushed it. Now it won't close. The light in my unit just flashes. Usually it's not even on. The gate box pole is falling down and that makes it difficult to put your code in to get out. There solution for that was a bungee cord. This facility seems to he on it's last leg. However, Chris in the office is very nice and trying to be helpful.

Recommended: Yes

Chris the property manager was very...

Chris the property manager was very knowledgable and helpful. Making the reservation, getting the paperwork taken care of and touring the facility was all a breeze and pleasant experience.

Recommended: Yes

easy to work with

Upfront with everything, easy to work with.

Recommended: Yes

Christian did a great job getting us set up with a new account, very accommodating to our special needs.

Recommended: Yes

Glenn provides great customer service. Wonderful place!

Recommended: Yes

Patrick was very helpful to me and my mother! Great customer service, absolutely wonderful.

Recommended: Yes

Patrick was great! He answered all of my question and let me know what I needed. Great customer service!

Recommended: Yes

I can't say enough good things about this place. The staff, (Chris, here's your shout-out), are courteous and professional. The security they have in place helps me feel comfortable leaving my work truck there. The entire lot was clean and very well maintained. I give this place 5 stars.

Recommended: Yes

Better Equipment

Second time I went to put stuff in my locker the elevator was broken had to haul heavy stuff up the stairs. On the weekends it's hard to get a cart when i have alot of stuff to put into my locker. More carts would be great!

Recommended: Yes

Nice people, clean lot

I would recommend these guys over other storage places. Their prices were fair and the staff were very friendly.

Recommended: Yes

Customer Service

Jerry the Manager of the Public Storage Maple Grove Zachary Lane facility was outstanding. One of the best customer service people I have ever met. Extremely helpful and excellent knowledge, Very personable and totally willing to help, He is the reason I will rent future storage units in the Spring, Al Madsen 14737 92nd Place North Maple Grove. MN 55369 763-420=9322

Recommended: Yes

great

great wonderful fabulous

Recommended: Yes