Kathy Roth
Jan 03, 2024
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Recommended: Yes
Brenda Schmitt
Oct 12, 2023
Transfer to a larger unit
When I arrived to switch to. 10x10 unit, the previous manager did not leave any information about the unit she was supposed to have held for me which was $94 a month. I was told it would cost me 137.00 a month. The current manager did find a unit for the $94 for me to use. It was not clean and wasn’t swept. The were other issues I won’t get into but was not a pleasant visit.
Recommended: No
Travis
Jun 25, 2023
Somewhat difficult to find our unit.
Somewhat difficult to find our unit. The map was confusing. Because I’ve never used a storage unit before and we got kinda lost. Because we didn’t know if our unit was inside or outside. But we finally found it.
Recommended: Yes
Melissa carrington
Sep 14, 2022
Fantastic!
Fantastic customer service. Easy to access. Very clean.
Recommended: Yes
Robert L.
Aug 24, 2022
Not enough carts
The last facility we used (also a Public Storage) had four carts. This facility only has two. We spent a lot of time waiting on carts.
Recommended: Yes
Godfrey Teed
Jul 11, 2022
Karla, the manager, great to work with.
Best to call or schedule an appointment if you need to see on-site personnel as they have a large area to cover.
Recommended: Yes
Terri Hands
Oct 21, 2021
Inexpensive, safe, easy storage
Matthew did a quick, efficient job getting
Me in my unit!
Recommended: Yes
Katelin W Morton
Jun 17, 2021
Great experience!
I reserved everything online and moved right in shortly after. It was all a surprisingly simple process and I was impressed! So great to get my business supplies out of my living room!
Recommended: Yes
Karey Beardsley
Mar 29, 2021
It was not good at all
Very bad staff,the website sucks
Recommended: No
JoAnna Phams
Dec 15, 2020
Very friendly staff
Very friendly staff
Recommended: Yes
Nicole K
Oct 19, 2020
The staff is AWESOME
The staff is AWESOME! They are super nice and, everything is well maintained.
Recommended: Yes
Shelli Warburton
Sep 18, 2020
Great facility
Staff members are very friendly. Clean facility, secure.
Recommended: Yes
Richard Schlussler
Jul 31, 2020
I like it no problems they're great people to work with
No problems here affordable storage great service hand easy access but yet secure
Recommended: Yes
Jeffrey Stewart
Jul 20, 2020
Online reservation system work great...
Online reservation system work great people were friendly and easy to work with.
Recommended: Yes
Guy
Jul 18, 2020
Nice new facility
Nice new facility And friendly workers
Recommended: Yes
rebecca
Jul 18, 2020
The storage facility is everything, one, could need and want
Absolutely great service, amazing loading and unpacking area, and great all around!!
Recommended: Yes
Gary Oien
Jul 07, 2020
Hardest part is boxing the house.
Hardest part is boxing the house.
Recommended: Yes
Tina Jirik
Jul 07, 2020
Was very professional showed us all the...
Was very professional showed us all the details and walked through everything that we needed to know best customer service I've had in a long time ??
Recommended: Yes
customer
Jun 16, 2020
This facility is very clean
This facility is very clean. The safety measures that are in place seem very effective. Friendly staff. Highly recommend.
Recommended: Yes
William
Jun 16, 2020
Easy process
Friendly staff and easy rental process
Recommended: Yes
Hannah B
May 27, 2020
Excellent service
They did an excellent job of making sure I got the correct size unit. I wasn't satisfied with the quality of one I saw and they were able to find me a new one in no time and make moving in so easy. They truly went above and beyond when setting me up with my unit.
Recommended: Yes
Rebecca
May 27, 2020
Clean, friendly service
A great, brand new, clean facility with friendly staff. Excellent security measures.
Recommended: Yes
Kelly
May 27, 2020
totally impressed
I've never used a storage facility before and now I'm wondering why I waited so long. I moved into my home 3 years ago and it just does not have much storage. Finally made the decision to de-clutter and found a great online price. I was so impressed with how easy everything was to start and the cleanliness and safety the building.
Recommended: Yes
Savanna
May 19, 2020
Never had one problem. Clean facility. Friendly staff
I have been here for several months and never had any problems. The staff has always been courteous and helpful.
On top of it all this location is by far the cheapest.
Couldn’t be happier
Recommended: Yes
Alexis
May 03, 2020
Super secure and stress free
Moving has been made easy with Public Storage!
Recommended: Yes
Julie Franzen
Apr 21, 2020
Overall everything was great
Overall everything was great. The only drawback was that they force you to use their lock system on the door of your unit and then charge you an additional fee for that. We would have been fine using our own lock.
Recommended: Yes
Keith Oberg
Apr 10, 2020
Excellent service
Excellent service, very nice facility.
Recommended: Yes
Tony Spadafore
Apr 09, 2020
Stacey and Rachael were fantastic
Stacey and Rachael were fantastic. Despite the current CDC restrictions, these 2 were able to do their jobs and do it with class and professionalism
Recommended: Yes
Kathy H
Apr 01, 2020
Very impressed ladies! You've got my recommendation!
I was very impressed with the friendliness and knowledge of the staff. They took their time to show me storage unit options so I could confirm my choice without pushing me towards more expensive options. The security measures were at multiple points and explained to me thoroughly. All of this along with ensuring contactless interactions and social distancing for every customer there that day during COVID concerns. Thanks ladies for a fabulous experience!
Recommended: Yes
Heath Baumgard
Feb 21, 2020
We stopped to drop off two SUV's full...
We stopped to drop off two SUV's full of stuff on Tuesday, February 18th at 5:25pm. Two carts were unlocked and being used. The other 3 carts were locked up. I was told at check in all carts would be available until the office closes at 6. We asked the person working if we could get one unlocked and they refused. The couple that had the other two carts gave us one and said the other three carts were locked up before they got there at 5.
Recommended: No
Melissa Karsnia
Feb 21, 2020
Great customer service..Bery clean...
Great customer service..Bery clean facility
Recommended: Yes
Rod Jackson
Feb 04, 2020
I continue to have a great experience...
I continue to have a great experience renting an indoor 10ft by 20ft indoor unit. The price is great and the service is excellent each time I stop in.
Recommended: Yes
David Christensen
Oct 30, 2019
No Surprises
No Surprises. Easy check-in. Everyone was very helpfull.
Recommended: Yes
Joe Sewpersaud
Oct 23, 2019
Great staff
Great staff, clean facilities, well lit and secure
Recommended: Yes
Mary Wavinak
Oct 21, 2019
Recommend Public Storage - not for long term use, however
As a storage facility, Public Storage is a good choice. Safe, clean, very helpful and friendly staff, easy to navigate web site. The only criticism that I have is that rates are a "teaser" and within only a few months, rate increases begin at a huge increase - often times 10% or more and often times more than one increase within one year. There are discounts and incentives for new customers, but the same benefit is not passed on to existing excellent long term customers who rent additional units, which is extremely unfair. Existing, loyal customers should be rewarded for their loyalty and long term excellent pay history. I just rented a new unit for $114/mo and am paying $262 for the exact same unit in an older building - insane!! There is no appreciation or "frequent flyer" or rewards benefits for long term tenants, unlike most other companies who compete to retain their good customers. From banks to auto insurance to stores like Kohls to restaurants to cell phone providers etc - there are rewards for being a long term loyal customer or having more than one service - not Public Storage. That is a huge disappointment and so sadly unless someone is in need of short term storage I would not recommend Public Storage. As a facility, however, I'm very satisfied and would give a 5 star rating if it weren't for the excessive and frequent rate increases and the lack of any kind of reward program or appreciation for long term loyal tenants.
Recommended: Yes
Andrea Johnson
Sep 23, 2019
Great customer service Sam and Tasha...
Great customer service Sam and Tasha are the best. They answered all my questions and walked through the process.
Recommended: Yes
Brian
Apr 15, 2019
So far so good :)
I am liking my choice and location of my storage unit. Thanks!
Recommended: Yes
Chad Olson
Mar 05, 2019
I'm very impressed and appreciative...
I'm very impressed and appreciative with the experience I've had so far. The staff is courteous and very friendly
Recommended: Yes
New tenant
Dec 12, 2017
Clean and secure
Just moved our stuff in, but the process up to move in was top-notch. Sue and Dave were both friendly and helpful on the phone. Unit is clean and secure.
Recommended: Yes
Diana-Christine Teodorescu
Aug 21, 2017
Sue was great to work with. She was helpful, courteous, and friendly! The paperwork and storage unit review process went smoothly and quickly.
Recommended: Yes
Andrea Goranson
Aug 18, 2017
The check-in was fast and Sue was great to work with. Answered all my questions and was very friendly.
Recommended: Yes
Tadd Francis
Jul 06, 2017
So far very helpful thank you
So far very helpful thank you
Recommended: Yes
Susan West
Jun 10, 2017
Very friendly service. Were prepared and had paperwork ready when I arrived and explained how service work very well. Very happy with service and would recommend this business.
Recommended: Yes
Aylissa Krech
May 19, 2017
My father rents from here. It's a great place outside of the fact that every so often the rent price goes up. The property manager always make sure the grounds are clean. Sue is an amazing person and does a great job. She answers every question when there is one.
Recommended: Yes
Richard Brown
May 02, 2017
Rosemount Mgr we met to discuss our ...
Rosemount Mgr we met to discuss our needs was very helpful.
Recommended: Yes
BRIANNA GIEFER
Apr 13, 2017
Setting up a reservation was super simple. At the office, paperwork was quick and simple and Sue was very professional. She showed me the storage unit before paperwork to make sure it was the size I needed and reviewed with me how to work the locks and gate code. I dropped my stuff off in the storage unit knowing my items were safe. I would recommend Rosemount public storage to everyone!
Recommended: Yes
Sheri Funari
Nov 29, 2016
Storage with a smile.
Mary is the office lady and she askEd the right questions to make sure I was getting the space I need. We looked over the space together and she had me check that my gate code worked before I left. She was great!
Recommended: Yes
Doug Blackwood
Oct 24, 2015
Great Service!
This is a great facility. It is clean, well maintained, and Mary (the property manager) is focused on customer service. She went out of her way to make sure that the units I rented were exactly what I needed.
Recommended: Yes
Jen Oehrlein
Jul 29, 2015
Great
I thought that everyone was very helpful in getting me the right storage unit. Both ladies I talked to were very welcoming and friendly!
Recommended: Yes
Jan
Apr 29, 2015
Great place to rent from!
This is the 2nd time that I've rented at the Rosemount location. Mary is very helpful & I'm glad that I kept the cyclinder lock to use again! : )
Recommended: Yes
Lola Merrow
Jun 04, 2014
Professional
I had originally gotten the storage for our son's belongings and the Customer Service was very professional as well as looking at the storage unit, very clean no trash or anything in there. Was located inside and the privacy with the gate to get in and out was something that I really liked for the privacy and security even more. When coming to close the storage the customer service was professional and walked me thru the process of closing the account. If I had to use this storage again I would rate this storage as an A for dependability and security purposes and can't beat the professionalism in customer service as well. Great Job!
Recommended: Yes
