Extra Space Storage - 3363 - Arnold - Vogel Road

Perfect, safe, easy to arrange.

Perfect size for me. Good security. Easy online registration.

Recommended: Yes

Love it here

The manager was very helpful and I needed a quick and easy process which this accommodated perfectly

Recommended: Yes

Perfect

I needed something cheap and quick and that’s exactly what I got here. Missie the manager was great very helpful and very nice and I got a 20% discount on moving supplies in the office!!! I would definitely recommend this location.

Recommended: Yes

Very clean and neat facility. Feel my items are secure

Office staff was exceptional in her quality of service in helping us with this transition.

Recommended: Yes

Outstanding

Reserved my storage unit on the web fast and easy with a later move in date. When we secured the unit Melissa was very friendly and had outstanding customer service. She explained everything and told us that if we had any questions or concerns, she was available to assist us in any way. Melissa walked us through the facility to view and familiarize us with our space. Very clean and the perfect size for our needs. I would definitely recommend Life Storage to anyone in need of storage space.

Recommended: Yes

Pleasant experience

The move in was easy and the customer service was friendly.

Recommended: Yes

Nice, helpful people

We just signed up for storage here. They were extremely friendly over the phone, I received a text and email as soon as I hung up with them. Upon going into the store to see the facility and set up payment, the young lady at the front desk was very nice. She explained everything, and told us not to hesitate to ask any questions. It was a lot of information to take in, but she was very friendly the whole time. I’m excited to get our stuff into our unit, especially knowing there’s approachable people working there

Recommended: Yes

This storage company does not care about customers; only money

I didnt have the greatest experience when signing up - I was told one price over the phone, which is what prompted me to come in, and then upon arrival, I was told a higher price. No attempt to satisfy that I had been misinformed. The price was very 'take it or leave it'. This alone was annoying, but I went with it. Now, several months later, my account attempted to auto draft from my account just at the most perfect time when my bank info had been fraudulently taken. My card was deactivated, and because of this, I received a steep late fee of $20 (mind you, this was the first time I had been late on a payment). After discussing with the rep on the phone, which I later found out was the manager, I was told that they only waive late fees if it was LifeStorage's fault - not even for stolen bank info. WOW. Money hungry is what I call that... As soon as this COVID mess has disappeared, I will be switching to a different storage rental company.

Recommended: No

Nice Facility

NIce Facility, Clean and Secure. Interaction with the manager was excellent.

Recommended: Yes

Great place! Would definitely recommend!

Great place! Offered moving truck, clean facility, great customer service!

Recommended: Yes

A great experience overall.

The reservation process was a breeze. When I went in to pay for my unit, the store manager was very friendly and helpful. The facilities were very neat and clean. Overall it was a great experience.

Recommended: Yes

Highly recommended by me

The staff is friendly and helpful. It’s very well kept and clean! Finally I feel confident my belongings are safe and secure!

Recommended: Yes

Good value - easy to move in!

Sales person was very helpful and easy to work with.

Recommended: Yes

Very nice facility

Clean facility, very helpful.

Recommended: Yes

Absolutely Wonderful!!!

This is my 1st time renting a storage spot. My move has been soooo stressful and these ladies go out of their way to not only rent you a spot but listen to your needs and go out of their way to make you feel welcome!!! Such a great experience here.

Recommended: Yes

Clean & friendly

Staff was friendly & professional. 24 hr access to my unit which is awesome.

Recommended: Yes

Great facility, great people!

Very secure fit the price, lots of security features and very helpful, honest people. Would definitely recommend to anyone looking in the area.

Recommended: Yes

Fast, friendly and polite

I came just as it was time for the employees to go to lunch. Instead of asking me to come back the employee waited and was very patient with me and was sure to check that I would be able to access everything by myself.

Recommended: Yes

Very nice experience

Recommended: Yes

Great View from road. Great location off storage unit. glad that it was an inside one.

Recommended: Yes

Polite and Convenient

I reserved my unit online then went in the next morning to finish the paper work. The owner was there and was extremely nice and helpful. She told me about how they recently acquired the property and was honest with me about issues without me even having to ask. It was great that she was willing to be upfront about everything. Security is great and in place in multiple locations but is very easy to use if you belong there (not trying to break in). Pricing is great and I love that I'm not obligated to rent for an extended period of time and don't have to give any move-out notice!

Recommended: Yes

Good service, clean and secure.

Best experience I've had with storage, Clean climate control locker and caring staff made this a good experience, nice online discount too!

Recommended: Yes

Staff made everything easy to understand and helped me get what I needed in a timely fashion

Recommended: Yes