Extra Space Storage - 3364 - Brentwood - Manchester Road

Great overall value/location

Registration was easy to do and I’m pleased with the outcome.

Recommended: Yes

Reliable clean efficient outstanding price

Reliable clean efficient outstanding price. The title explains it all!! It’s month to month no contract and will hold your unit it’s the lowest price won’t hurt to give it a try I dare you!

Recommended: Yes

Price did not match what was reserved

I reserved the unit and had a confirmation and when I arrived to register, my price increased and the person checking me in was unable to adjust. I wrote to customer service that day and waiting for a response for 2 days so far.

Recommended: Yes

Yes friendly place. I would recommend.

Good place. Fair prices. The website was easy to maneuver. I received friendly reminders, call, text, and email.

Recommended: Yes

Great customer service!!!!

Very friendly staff . Helped find the right size unit for my needs.informed me of the option to rent a van from them to make moving easier. Great place

Recommended: Yes

Customer service

Great customer service! Excellent staff

Recommended: Yes

Great customer service

Excellent staff in multiple locations that I've dealt with, would like doorways to be bigger, be nice for couches.

Recommended: Yes

Perfect storage

Customer service was on point and very welcoming.

Recommended: Yes

Quick and easy - great customer serice

Recommended: Yes

Took over an hour to get in

Got to unit, new employee she couldn't find the unit to show me, took me to 2 the wrong size driving like a maniac in the golf cart. .. found one told me it was the size I asked for so my movers started unloading we drove back to office and she tells me it's a 5×10 only after I asked 10 times for a 5×5 so we had to race all the way back to tell my movers to reload so we could move, we then drove around lost again finally found one full of brown recluse spiders. .. then moved to the final unit. . Went back to get the movers. . Then she drove off before they could follow us. . We drove (fast) in circles trying to catch them looking for us for another 10 min. .. had to pay my movers extra for the inconvenience they were mad. .. all she offered me for my inconvenience was a free lock that was no more than 10$... then as we got to the pricing the price kept going up. ..lock fees and a bunch of other fees that were not mentioned over the phone. .. plus manditory 10$ a month insurance. ... if I wasn't so worn out from moving and in a time crunch I would have gone somewhere else.

Recommended: No

The customer service lady was very helpful and nice but she forgot to take the lock off my storage unit so there for I was stuck an extra day with u haul service and extra mileage and on top of it all miss church to go back to the storage unit the next day she apologize grateful to her for the and gave me $30 off April bill for my u haul but I say what about the inconvenience of it all but that's poor management if I must say thanks

Recommended: No

Recommended: Yes

It was good. My only issue was I had to wait about 15 minutes with the moving van prior to getting started because the man was on break when we arrived. It wasn't a big deal though. He was delightful.

Recommended: Yes