Tellus Self Storage - Brandon

Safe and convenient storage space with great customer service.

I am very pleased that I chose Tellus self storage in Brandon. I had no problem reserving the unit. Someone got back with me the next morning and was really helpful. I enjoy the 24 hour access and the security of having a gate code.I would definitely recommend this establishment.

Recommended: Yes

Awesome storage and location was clean

Staff was friendly..free rental truck

Recommended: Yes

terrible expeirence

On Thursday,10/24 around 7 P.M. ,I went on-line to find a storage facility near my daughters home. I found your location on line and called the number listed (877)973-4963. A man took all my information and told me that there was a unit available and a truck for me to use to bring my items to the storage unit. He told me someone would call me the next morning to finalize my rental. I never received a call and decided to drive over to the facility (around 1:30 pm). I get to the facility and Mike was there but had no idea about my rental and said he did not know who I could have talked to and that he did not have a truck available at all. He finally told that a third party took my information and forgot to send it to him. But later in the conversation he said he had info but it was not completed. Mike went on to say that he did not look at the third party info as it was usually a waste of time. My wife was sitting there with me and noticed that there was a black box popping up on the screen with my name in it. I assume that was my info from the previous night. Mike stated that he was about to go to lunch and gave us a gate code and unit number and stated that we could bring our items over and he would have paperwork ready to finish. I arrived back at the unit and unloaded our belongings and then pulled in to office. I went in to the office and there were 2 other customers there ahead of me. He told me that he had been unable to start my paperwork and that I would have to wait in line. Since there was no truck available I had to use my trailer that was supposed to be at my house being loaded by the crew I had hired. 2 1/2 hrs later Mike finally finished with my paperwork. I had lost time and money due to this miscommunication. I am not at all pleased with the response of Mike nor would I have used your facility if I had not already unloaded my items. I would not recommend your facility at this time.

Recommended: No

Great facility!

Friendly customer service, very helpful, and in a great location-easy to access.

Recommended: Yes

Informative and quick repsonsive

Precise, I love the location and the garage is spacious and clean.

Recommended: Yes

Very friendly, accommodating , safe, LOVE IT!!

I was greeted with a warm welcome. They were very pleasant and super helpful! It's evident that their top priority is customer service, making sure the customer is taken care of and happy! I was able to get a good price for the unit I needed and they even had a moving truck that I could use for free!! The entire property was very clean and well kept. I know that my stuff will be safe because of the security system in place and the type of lock they require alleviates the worry of someone even trying to break in. I will refer everyone to Tellus storage!

Recommended: Yes

Nice place

Great

Recommended: Yes

Great

great***************************

Recommended: Yes

Great place

Already recommended to someone else

Recommended: Yes

Great customer service

Excellent customer service & great prices

Recommended: Yes

great manager. Put forth over and above customer service

Michael knew we needed a 12 x 50 unit but we had many items to tie up before we could rent. We were not even sure when our truck unit would be ready. He followed up letting us know he was holding the last unit for us. He held the unit until we could get back to MS. Great customer service.

Recommended: Yes

i like the onth to month rental term

the staff was very friendly and helpful

Recommended: Yes

Great people!

So far, this has been a great place to store my things for an upcoming move.

Recommended: Yes

Great storage facility!

Property is very clean and safe. The staff are extremely polite and helpful.

Recommended: Yes

Clean, but not good communication or manager

I had my renters insurance faxed over to the storage unit manage. I have of proof I talked to my insurance as well. Three days later the storage unit said they could not wait any longer and that I owed them money for renters insurance they put on the unit I am renting. I called many times and have proof I called to make sure they received the fax of my renters insurance, but no answer. I would not recommend this storage unit facility to any one else.

Recommended: No

Fast and easy process and move in with wonderful customer service.

Recommended: Yes

Other than it rained the entire time our experience was pleasant

Recommended: Yes

The manager was very nice and polite? The only thing I wished they had to my 12 X 45 was power to charge batteries on my Motel home

Recommended: Yes

Had to dicker to get the best deal.

Recommended: Yes

Great Experience

I just want to say thank you. After a grueling, negative experience with the movers that I used, it was such a relief to be treated with courtesy and respect by the manager of this facility. The storage building is clean, with ample room to move around in case I need to find something. The manager treated me with kindness and understanding, and helped me make critical decisions about insurance and storage needs at a difficult time in my life. It has been such a blessing to find a business that truly beh

Recommended: Yes

Nice facility and location!!!!!!

Can't beat the pricing and good location. This is a great help when a need for storage is urgent. The climate control is a wonderful plus!!!

Recommended: Yes