Carvar white
Oct 15, 2024
Clean area
Clean area to have your car park an looks sucure
Recommended: Yes
David Crowl
Mar 19, 2024
IIiiiiiiiii
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Recommended: Yes
Judy White7
Jan 29, 2024
I was very impressed with the unit!
My son-in-law helping me move in has just keep talking about the unit! Only thing that I saw was all the cobwebs hanging overhead! All the floors are clean which is a plus!
Recommended: Yes
Brenda Crain
Dec 12, 2023
Very clean
Facility is very clean, I did have problem with lock but customer portal helped me work through it.
Recommended: Yes
Angela Hall
Dec 07, 2023
Very nice,great security, good price
This unit is well secured, good space at a good price.Easily rented online.
Recommended: Yes
Candise Williams
Dec 04, 2023
Great place
Wonderful place. I feel my stuff will be safe there. Plenty of security
Recommended: Yes
John Henry McFoy
Nov 12, 2023
Very friendly customer service
Fast and friendly response to my calls, they had everything done in no time. NO waiting
Recommended: Yes
Gary Fessenden
Jan 13, 2023
It was very easy to reserve on line.
When I arrived at the facility it was all automated and easy to access. Very clean and well lit.
Recommended: Yes
Carolina Valdes Plata
Nov 20, 2022
GREAT
Really fast and easy to book. Made everything a breeze.
Recommended: Yes
Mark McKaughn
May 31, 2022
Maintenance is SLOW at non existent . Customer Service AWFUL
Have been outside RV space renter for over two years, in fact we were the first to store a RV in the covered spaces. Recently the power outlet to our space went out and I have tried for over 2 weeks to get someone to repair/replace the outlet. So far NOTHING. Last year a “secure” pedestrian exit gate to the facility was broken and left wide open to the outside. I called 5 times over the span of two months and nothing was done during that time to repair it. I finally gave up. Rental fees are going up every year but the service we are getting is getting less and less.
Recommended: No
Elaine Kerns
May 31, 2022
Disappointed in upkeep
Our initial experience was great and the folks in customer service were excellent!! I cannot say enough good things about them!!
However. when we reported a minor issue with the ceiling, it was never fixed. When we reported a leak, it was never fixed. We rented a second unit and it also leaked. When we moved out the initial unit area was "flooded," my Dad's desk top was ruined, one box was dripping as we left, and we had to endure extreme heat (assuming an attempt to dry things out.) The minor leak we had reported a year or more ago had obviously not been fixed. Additionally, there was evidence that the other unit had also leaked. The bay door has been broken for months (again reported - twice) making the move even harder.
Perhaps having someone closer to the unit inspect reports with customer present or just in general more often would help. i.e. it seems to be run from far away and the folks who physically were on site were not there often enough or didn't seem to do what needed to be done in a timely manner.
Recommended: No
Kevin Worth
Apr 29, 2022
Nice great place
Very easy and perfect spot. I would recommend this place to friends. Easy access open 24/7 fits my needs fully. I’m very happy with this place
Recommended: Yes
Wendy Carter
Mar 09, 2022
Climate control
It's supposed to be climate control well in the winter time they had the air-conditioning on it was cool in side than out and it was 20 out side any way because of that I lost a few old wooden things that my Parents left me pluse a clock from Germany.my parents our in heaven now
Recommended: No
Cindy Agner
Dec 31, 2021
Very good experience
So far a good experience with clean facilities and overall easy process
Recommended: Yes
Katria steele
Dec 27, 2021
Rats are through the stuff
My sister said her stuff had been bitten through by rats….
Recommended: No
Kendall Phillips
Dec 22, 2021
Nice labyrinth of storage units.
It's a nice place. Could use a map and some instructions for the loading bay door.
Few spider webs and dead bugs, but not too bad.
Nice temperature.
Recommended: Yes
Mike Page
Nov 24, 2021
Clean and neat
Very nice facility. Very clean and well laid out. Some carts would be nice. Setting up the rental on my phone was a pain but so is everything else on my phone
Recommended: Yes
Neely Restrepo
Aug 03, 2021
Review of federal storage
Yes on line was very easy to complete. It's very clean units. Easy access. Ppl are very polite on the phone. I'd recommend to anyone I know. It's worth the price.
Recommended: Yes
Lisa wright
May 04, 2021
Storage unit
Everything was nice and easy. And everyone friendly and helpful. Thank you
Recommended: Yes
Lisa wright
Apr 30, 2021
Really nice customer service
Very nice facility. Very nice people to work with getting started.
Recommended: Yes
Vincent Nesbit
Apr 18, 2021
Superb
Super easy to get a unit. Customer service did it all for me in minutes
Recommended: Yes
Denise Schoenberger
Apr 06, 2021
Self Service Storage easily accessible and quick online setup.
Very easy self service option with unit availability. It is truly self service, although the customer service line is very helpful.
Recommended: Yes
Tanya riverA
Dec 20, 2020
Easy to use
The lock combo was a real aggressive but besides that no problems yet
Recommended: Yes
Chris Hussey
Jul 11, 2020
Automated Access Issues and Customer Service is Useless
Well if what they say they offer was accurate this would be a great security and access option for storage with a premium price tag. Unfortunately their entire system is automated and when it goes down you do not have access to your property for days which is significant if you have time frames that need to be met. When their automated entry system goes down it takes them around 3-5 business days to get it fixed. You would think this would be an emergency issue since it is literally their business but it is not. They do not provide key to the building which would give you a second way to enter so you are just out of luck until they get around to fixing the issue which is more or less what the customer service rep told me on the phone. The CS rep also told me that they only had a few maintenance people to go around and fix multiple locations. WELL HERE IS AN IDEA HIRE SOME MORE SINCE IT IS LITERALLY YOUR BUSINESS TO PROVIDE PEOPLE STORAGE AND ACCESS TO THEIR BELONGINGS! Not having access is costing me time and money!
Recommended: No
Sandie
Apr 22, 2020
Just what I needed
I just needed a big unit available fast. David helped me out right way, it was so simple!
Recommended: Yes
桓牡湯
Apr 15, 2020
Good location!
This is a good location and easy to get to, and the rates were competitive with other places. Worked with David on the phone, and he was very helpful!
Recommended: Yes
