Public Storage - Cary - 3828 NC 55 Hwy

It was a good experience

It was my first time renting a storage space. It turned out to be much easier than I thought it would be.

Recommended: Yes

Exactly what I needed

Easy move in. Helpful staff. Loved that you could access everything with your phone.

Recommended: Yes

Assistance was easy; staff awesome

The Manager, Danielle was awesomeрџ‘Ќ It was my first time getting storage space and she was so helpful and knowledgeable.

Recommended: Yes

Decent deal

Nice facility, would have liked someone to personally show me to my unit just for the first time. The key is expensive and there should be a universal option. I also think the monthly insurance should have more options. Other than that the unit was clean, a good size, and a good promotional price.

Recommended: Yes

Good experience!!

Nice!! Some bigger cart like they have hotels might be helpful.

Recommended: Yes

Great Storage Facility!

The staff are super friendly and the facility of clean and well kept.

Recommended: Yes

Impressed with the security

Very clean, convenient, easy move in procedures.

Recommended: Yes

Clean facility

Clean facility and use of carts aided with the ease of move in. Pricing is higher than expected and there is a requirement to have insurance on your goods which increases the price more.

Recommended: Yes

Great location

Very easy to use and convenient location!!

Recommended: Yes

Great prices!

Clean and convenient location! Sarah, the property manager, is extremely helpful and made the entire process seamless.

Recommended: Yes

Very easy move in process.

Easy process. Friendly employees, especially Charlie. 18-Wheeler was able to park directly in front of the building, which made unloading easy.

Recommended: Yes

Sarah Made It Work

Sarah was our first contact at PS, and she made it easy from there. She is truly exceptional in every aspect of customer service and she made our move and storage experience a total success in every way. Thanks, Sarah!

Recommended: Yes

Clean and quick

Cleanest place ive been in yet.

Recommended: Yes

Good Facility,

The facility is clean and the employees are nice but I do not like that the facility does not tell you that they are a cylinder only facility and that you have to pay for it. Granted you take it with you when you leave but I think they should tell people beforehand. That was very sneaky of them to slide it in and then you don't notice until you've paid. $20 for a cylinder is alot.

Recommended: Yes

Recommended

The whole process was worry-free any easy. I scored a great price by the way! I would definitely recommend.

Recommended: Yes

Two thumbs up!

Staff was super friendly and accommodating! Highly recommend!

Recommended: Yes

Awesome experience

It was a great experience. The employees are fantastic!

Recommended: Yes

Beth was outstanding great attitude!

Beth was outstanding great attitude!

Recommended: Yes

Easy rental

Very friendly staff and helpful.

Recommended: Yes

Quick effective.

Quick check in process ,easy access.

Recommended: Yes

satisfied customer

The staff were very helpful, answering all my questions patiently. The facilities were very clean.

Recommended: Yes

Elevator broken

Very frustrating to move into a 2nd floor unit with a broken elevator. Company could have waived the processing fee.

Recommended: Yes

Wonderful process

Swift administration in rental process.

Recommended: Yes

Great job all around!

Great job all around!

Recommended: Yes

Good Service, bu thidden fees

When I found the space online, it was advertised for about $20 a month, plus a $25 down payment. I only needed it for like 3 months, so I thought it would only cost around $80. NO. It was $160. But, it's in a safe area, it has a lock on it, and you need to use a code Twice just to get into my section of the building.

Recommended: Yes

Good!!

The staff was very helpful and kind. Easy to get into!

Recommended: Yes

Excellent

Charlie helped me out. He was very nice & helpful answering all of my questions.

Recommended: Yes

We found just the size and location...

We found just the size and location unit we wanted. The staff was very efficient and helpful signing us up.

Recommended: Yes

Good customer service

Really good customer service Good facility

Recommended: Yes

Tremendous value for money!

Sarah and Beth were fantastic in helping us secure the appropriate size of storage room and in explaining all aspects of the rental. Their facility is clean and seems very well managed. Top marks for an excellent experience at a great price!

Recommended: Yes

Great experience

Great experience! Very helpful staff.

Recommended: Yes

Immaculate

The place was immaculate and the customer service was top notch.

Recommended: Yes

Great Experience

We went to rent a storage unit and had the absolute pleasure of working with Beth. She was so professional and patient with us, we weren't sure what size of unit, she showed us several units inside & out and after we chose one she was very thorough with the rental agreement and we left really satisfied! We highly recommend you ask for Beth...you will be happy!!

Recommended: Yes

Great place nice and clean

Great place nice and clean

Recommended: Yes

Charlie was very helpful in helping...

Charlie was very helpful in aligning our needs with our new rental unit. Pricing was very competitive, but more over the team was both friendly and helpful.

Recommended: Yes

Easy

Easy, affordable, convenient. The storage facility is clean, easy to access and secure. The staff was very friendly and professional.

Recommended: Yes

Overall happy with the facility and...

Overall happy with the facility and customer service. Not happy with the lack of transparency with regards to initial transaction. They tell you the costs and when they get there they fail to mention required insurance fee and lock fee. Of course, they tell you about admin fee because they waive it to make it look good. I would highly recommend adding the above to items to move-in checklist to be completely transparent. Otherwise, very happy.

Recommended: Yes

Staff very professional and storage...

Staff very professional and storage unit clean.

Recommended: Yes

Great storage place

Very impressed with the professionalism and overall experience from making a reservation to set up an appointment. Great location and affordable price. It has my highest recommendation for a storage place.

Recommended: Yes

Very clean facility

Very clean facility. Courtney was great to work with.

Recommended: Yes

Making storage easy and price competitive

Needed 10x20, and internet rate was great compared to other close by choices, plus first month intro offer and location on Hwy 55 in Cary NC made this the best choice.Sarah was friendly and fast to follow up the internet reservation by phone, and made the application and contract completion very quick and easy. Access to storage unit is simple and quick, plenty of transport carts are available, and the entire building is new, clean, well maintained, and secure. Before this facility was built, I stored twice at nearby competitor, also with very nice on site support staff and safe secure clean building, but this facility is better, less expensive, access in and out is easier, and I highly recommend it. Rates vary by demand and occupancy, so shopping around can save some money.

Recommended: Yes

Sarah was great

Sarah was great, and Courtney was also helpful. Would have been nice to be allowed to use lock from last Public Storage unit, but this space requires a different lock. Seems like another way to take people's money. :-/

Recommended: Yes

Very friendly and helpful staff

Very friendly and helpful staff. Great location and very clean!

Recommended: Yes

Great experience

Brand new storage units in climate controlled building. Team was a pleasure to work with and very helpful and efficient.

Recommended: Yes

The experience has been great Courtney...

The experience has been great Courtney was great with setting up my account at check in very detail.

Recommended: Yes

Very courteous & professional

Very courteous, professional staff - site was also clean & pristine (though in fairness, it is a very new facility).

Recommended: Yes

LOVE

LOVE! Why didn't I rent storage space sooner is beyond me!

Recommended: Yes

So far our favorite storage facility.

First of all the facility was very, very clean. Of course security is extremely important, and the fact that you have to enter your personal code to access the facility, then again to access your building and again the elevator or the hallway tells me that this place really does have security.....and don't forget the video cameras because they are there too. Now add to that the people in the front office....very professional and very helpful. Sarah assisted us and provided us with good advice and also gave us a tour to make sure that we would be happy storing our furniture and belongings there. We have moved around a lot and have used plenty of storage facilities, so far this is our favorite.

Recommended: Yes

Good experience

Good experience, easy to work with, secure location.

Recommended: Yes

Wonderful sales people at the front...

Wonderful sales people at the front desk, the facility is clean and well kept.

Recommended: Yes

The first floor was too humid and wet.

The facility looks nice, but the first floor was too humid and wet. The pipes for the fire extinguishers and the ceiling had a LOT of condensation on them. Water kept falling into my unit from the pipes, wetting my stuff. Other areas of the first floor had pools of water on the floor. The suitcases that I had stored starting growing mold and are not salvageable. The staff at the front were nice enough, but there was nothing they could do. They had no information to share regarding the problem(s) or what was being done to fix them, or when. They recommended that I call the district manager, which I did. I left a message for him, which he did not return until the next day. He said that they did not control humidity and that he had contractors looking at the AC units but the units were working normally. He ultimately blamed the weather for the humidity and asked that I wait until sunnier days. I moved into the unit on May 13th. Its now May 31st. I'm moving out and filing a claim for my suitcases.

Recommended: No

Great service

Great service

Recommended: Yes

First time using Public Storage

The storage unit was beautiful and almost brand new. The location was convenient and easy to access. The staff were helpful and the reservation process was quick. The only reason I did not give a 5 star rating was that I had to pay an additional 19.99 for the keys that lock and unlock the unit. I was expecting to pay $1 for my first month's rent and a $24 one time administrative fee. Instead my first payment was a little over $46. Other than that it was a good experience.

Recommended: Yes

No hassle experience.

No hassle experience.

Recommended: Yes

Everything was smooth

Everything was smooth. I didn't like the omission of the required insurance fee from the quote. That seemed a bit shady.

Recommended: Yes