Davon
Oct 29, 2023
Overall the best
I choose the right place fast and get the job done
Recommended: Yes
Amber Sims
Sep 06, 2023
Great experience
A lady named Helen took care of my reservation as well as showed me different spaces so that I could know what I was getting. She asked me questions so that she could make an informed decision about what size I would need. She was able to change the size of the storage unit that I had and got me together. This was a great experience altogether!!
Recommended: Yes
celeste jordan
Mar 27, 2023
You Rock!
The best person helped me get set up. The rates are the cheapest around. After all that... THE CLEANEST storage place I have ever seen!!!
Recommended: Yes
Thomas George
Dec 21, 2022
Professionalism and excellence
Customer rep? I spoke to was very professional, knowledgeable and very polite.
The interfacility is very clean
Recommended: Yes
Antinette Todd
Oct 19, 2022
Great experience
The manager on duty (I'm terrible remembering names) was polite and upfront about the rules and fees. He answered my questions and made me feel welcomed.
Recommended: Yes
Taiwanna Garrett
Aug 13, 2022
Clean
Billy was absolutely the best. Thank you so much.
Recommended: Yes
peter
Jul 04, 2022
easy process
on-line reservation as well as in-person completion process was painless.
Recommended: Yes
Danita Johnson
Feb 23, 2022
Sufficient & patient
The storage associate was beyond helpful & resourceful as he took patience in finding the correct size storage space that was right for me & my family! Will definitely use again!
Recommended: Yes
Roy
Jan 07, 2022
Success ending on a tight timeline.
Store Mgr Al, helped me get signed up quickly, view the storage space, answer questions well and assured me of a hastle free experience. And it was just that!
Recommended: Yes
Michelle Bethea
Apr 04, 2021
Good and cheap
Needed it for my daughters things it was good clean and cheap
Recommended: Yes
Lamar Wallace
Mar 07, 2021
Ever Changing pricing.
I've been a customer at the facility for several year. I was a customer when it was called Cross Trax Storage. My monthly fee was consistant. with the new ownership my monthly rent has gone from $110 monthly to $ 135. It appears that Prime Storage increases my fee every six months. Not real happy with the multiple fee increase.
Recommended: No
Homer Sanford
Mar 05, 2021
All of my stuff got covered with red dust from the construction site
Have been mostly satisfied, but I don't know the extent of damage from the dust yet.
Recommended: Yes
Darron Cooper
Mar 05, 2021
Gate broken over two months.
The gate has been broken over two months and they have not repaired it yet. Therefore we are not getting what we are paying for. I personally feel if we are not getting what we are paying for why isn’t the rent being discounted until it is repaired.
Recommended: No
Jamie Kennedy
Mar 04, 2021
Clean storage unit, reasonable price, friendly associate
Keri provided wonderful customer service. I am please with the storage space she showed me and chose to rent. Prime is in a good location and close to home.
Recommended: Yes
John wickliffe
Mar 04, 2021
Do not store there
This place is really bad my boat was broken into 4 times and they said the cameras was not working then the price jumped 40 dollars and it will continue to rise.
Recommended: No
Felix Curtis
Mar 04, 2021
Adequate facilities
Always available with great customer service
Recommended: Yes
philip Zulick
Mar 04, 2021
Convenient location and great price for climate control
Never an issue with the prior or present owners. Convenient distance from our home.
Recommended: Yes
Terance Bott
Mar 04, 2021
Only problem I’ve had is with entry keypad.
Storage is convenient to my residence
Recommended: Yes
Greg Rice
Mar 04, 2021
Easy to work with.
Great folks. Easy and pleasant to work with. Keep the place clean & secure. They helped me move to a climate controlled unit seamlessly and gave me an extra day to move.
Recommended: Yes
Dionna
Mar 04, 2021
Awesome price
Awesome staff they were very helpful with my transition move from Florida
Recommended: Yes
Stephen Snipes
Mar 04, 2021
It’s cool but the reason I got my unit is gone now
I originally went if my unit because it was located indoors AND included the dehumidifier for the space. They really did help keep moisture out the air which is what I needed. When Prime took over they removed them but didn’t adjust the price accordingly. I might as well switch units to save cost.
Recommended: No
Joe
Mar 04, 2021
Horrible service and experience.
Horrible service and experience.My unit was broken into and no one responded to my endless calls. The gates didnt work for weeks, there was no exterminator (all of my belongings had mouse droppings and anything that could be chewed was runed).
Recommended: No
