Debbie L.
Jun 21, 2024
Move-in Nightmare!
Although I had downloaded the App, I was unable to get a code for entry. I called the office and knocked on the door and was unable to get a response. Meanwhile, my movers were already in the facility, but not the unit. After calling the 800# and the # for the facility I finally got a person. She was the manager of the facility but would not give me a code for entry. I finally got a code from either the 800# or the App and got into the facility gate and met my movers. It was a sweltering day. Guess what?! My unit had a lock on the door. More calling and waiting. When I reached the facility manager, she told me she was with another customer! Excuse me - what was I? Waiting in the heat of mid-day with movers I was paying to wait outside a locked unit!! After about 30+ minutes, she finally shows up to remove the lock. A lock was supposed to be in the unit for me to lock my items - it was not. She (the manager has to return to the front office to get me a lock for my unit. I cannot remember having a worse customer experience ever. I can say this because I have worked in customer service for years and have been a customer service manager. If I didn’t have to hire movers to move my belongings again - I would definitely move to a different company and facility. This was unbelievable!
Recommended: No
Jess
May 13, 2024
Perfect space
Clean facility. The 5x5 unit is just the right space to store your college students mini fridge, microwave, TV, etc. for the summer.
Recommended: Yes
Ryan Hammond
May 12, 2024
Enjoyed this company
super easy and accessible to move everything in.
Recommended: Yes
Ryan Hammond
May 10, 2024
Super easy to move in
Very accessible and easy to move everything in.
Recommended: Yes
Keonta Moore
Apr 04, 2023
Great
Great customer service low rates and the units clean.
Recommended: Yes
Irina
Aug 26, 2021
My first storage experience
It's my first ever public storage experience.
It was excellent, very smooth, and great value!
Sharon did a good job explaining me all the details and answering questions.
Recommended: Yes
David
Jul 19, 2020
Good Place
Good Clean Place to store you belongings
Recommended: Yes
Carlos
May 06, 2020
The best storage in Charlotte nc
Good customer service and cheapest storage in Charlotte NC very clean and climate control roll around carts you can push your stuff to the storage rooms I recommend this storage 5 stars
Recommended: Yes
Malcom Matthews
May 04, 2020
The customer service was great.
The customer service was great.
Loved the way they make u feel with respect for what ur looking for. Very accommodating.
The only down side is that my place didn't have a light.and the place needed to be swept.
Recommended: Yes
Zari
May 01, 2020
Walked me through the steps!
Lady was very friendly and helpful. First time renting an storage unit she explainined everything very well
Recommended: Yes
Sheerice
Apr 29, 2020
Terrible rep should not work during a pandemic send her home
Terrible service felt like I was being booked into a county jail. The lady was so rude and I could barely understand her thru her respirator mask. I would have preferred to check in online. You should just close the office because she does not want to work during Corona pandemic she was nasty I'm moving out & into another storage that cost more just because of the lack of customer gud customer service.
Recommended: No
Donna
Feb 12, 2020
Great location, great price!
Good information from home center as far as directions, scheduling and bottom line fees....no extra or hidden fees once I arrived...Love love love that concept....
Recommended: Yes
Margaret Miller
Oct 02, 2019
I have already filled out a review so...
I have already filled out a review so all I have to say at this time is we were very impressed with Tina and her knowledge of what Public Storage offers. It is in a convenient location for us along with the monthly cost is much less then our previous storage unit. The unit was clean as well as the office and outside area.
Thank you,
Margaret Miller
Recommended: Yes
Evelyn Reyes
May 30, 2019
Best trusting storage
Great customer service and was helped right away and got what I needed would recommend this storage to anyone
Recommended: Yes
Latoya Hubbard
Apr 23, 2019
Very professional and got what I need.
Very professional and got what I need.
Recommended: Yes
Chris Rush
Aug 25, 2018
George did a fantastic job handling the...
George did a fantastic job handling the setup of the new account and explaining everything to me. Both the office and the facility is very clean.
Recommended: Yes
Mariot Valcin
Aug 22, 2018
Leslie provided exceptional customer...
Leslie provided exceptional customer service to me
Recommended: Yes
Trish Barr
Jun 21, 2018
After calling around for my needs I...
After calling around for my needs I finally called here. The original gentleman was so thoughtful. He even threw in some suggestions that made me realize that I had not included. Upon my arrival the young lady that assist me was extremely helpful. I was pressed for time I was in and out.
Recommended: Yes
Gloria Hunter
Apr 26, 2018
Leslie made the experience 5-star
Leslie made the experience 5-star, excellent PR and knowledge of her job. I would recommend this public storage to anyone. She definitely makes you feel that your property will be safe and secure there.
Recommended: Yes
Robin Rountree
Mar 05, 2018
Nice staff
Nice staff, but wish prices went different at every location.
Recommended: Yes
Bill Phillips
Oct 05, 2017
Staff (Lori) is great. Takes the time to listen, gives you the options that best fit your needs, then lets you decide (no hassle, no pressure). Accessibility is not perfect (coming from the west you have to do a U-turn because of the concrete street separator) but the price and terms are great.
Recommended: Yes
Justin P Higgins
Oct 03, 2017
It was very difficult to maneuver ...
It was very difficult to maneuver trying to drive my moving truck to the unit assigned. It was far too narrow to navigate. Everything else went just fine.
Recommended: Yes
Emil Dee
Sep 29, 2017
Probably one of the BEST customer service experiences I've ever had in my whole LIFE. Ashley is an AWESOME manager! She gave me call almost simultaneously as I booked online, Great right? Not only that.. I get off at 4:30, and traffic in Charlotte, off Harris is nothing short of a nightmare, she allowed me a grace period to get from W.WT, to E. WT.. That traffic is AWFUL.
I called at 4:55p, to let her know that I wouldn't make it by 5, and she held that appointment time for me. A car in front of me had broke down suddenly and had me trapped, a block away from the actual PS.
She was JUST as vibrant, thorough, and outgoing as her voicemail was on my phone, in person. She offered a suggestion about changing sizes, once I described what I was housing (Read My Mind!).. Her size suggestion worked perfectly! Then.. She told me the real about the locks they provide and the Wal-Mart down the block (Cheaper Lock.. That does the Same thing.. GOTTA LOVE HER!)
I was able to purchase one and move in before she even left work! Excellent.. EXCELLENT!... EXCELLLLLLLENT Manager and SERVICE!! I really appreciated her making this spontaneous move and storage option a great fit, and with great advice!
Recommended: Yes
Eddie McNealy
Sep 14, 2017
This location was clean and had awesome service.The price was great.My storage unit was clean and looked like it was new. Leslie was very sharp with placing me in the right storage unit.She was a kind and very helpful Rep. She worked fast and got me on my way. Just because of her kindness i would choose this location any day if I needed another storage unit.
Recommended: Yes
Richard Clay
Jul 07, 2017
Great service..great location.
Great service..great location.
Recommended: Yes
Julia Moore
Jun 24, 2017
The staff makes everything easy, they are super helpful. Leslie always helped me out when I needed anything. They also made it easy to get a refund when I decided to take my stuff early. Would recommend.
Recommended: Yes
Monica Bottoms
May 30, 2017
Leslie and Rebecca were so helpful and ...
Leslie and Rebecca were so helpful and nice. I had a really great experience with ladies who tske pride in their work and work as a team. Thank you ladies so much!
Recommended: Yes
Simone Henry
May 08, 2017
Leslie had the best customer service!!! I went to two wrong locations, and when I got to this location Leslie was enthusiastic and very helpful compared to the other two. The front desk help at the other two locations just seemed like they were enjoying the air condition. Leslie walked around the counter to greet me and shake my hand as she introduced me. Overall experience A. Thank you, Leslie!!!
Recommended: Yes
S Truesdale
Feb 15, 2017
Great customer service!
Great customer service!!
Recommended: Yes
Makenzie Gagne
Apr 21, 2016
Great
Clean safe priced right
Recommended: Yes
