Public Storage - Gastonia - 2224 Union Road

Great value and location

Great location, friendly people. Good mix of unit sizes.

Recommended: Yes

Hours of Operation

I needed to drop my insurance paperwork off when I checked in on Saturday and there was no one there event thought the hours on the door said they were open on Saturday.

Recommended: Yes

Very friendly!!

Very friendly!!

Recommended: Yes

Convenient short term rental in a...

Convenient short term rental in a secure location. Unit is clean and easily accessable. Had some difficulty operating the keypad for exit though.

Recommended: Yes

Great friendly customer service and...

Great friendly customer service and overall a quick and easy process. I'd recommend public storage.

Recommended: Yes

Courtney was exceptional at the Union...

Courtney was exceptional at the Union Road Gastonia Storage facility. Very helpful and friendly.

Recommended: Yes

Overall I was satisfied

Overall I was satisfied. Lots of hidden charges, so the promos are misleading. The person I dealt with was very nice and knowledgeable.

Recommended: Yes

This place is really good

This place is really good, I needed a storage for rent in a few days and the process was very quick and had great customer service. Every one was good to answer all my questions, I will recommend this place.

Recommended: Yes

Im pretty happy with public storage

Im pretty happy with public storage. its the second time i have used this company. They got me the best storage unit for my money

Recommended: Yes

Friendly Service!

I had a great experience! Totally forgot my keys to the storage unit on the counter and the girl up front ran out to my car with them for me. On top of that I turned in all of the boxes I didn't use and got a refund on them!! Thank you!! Definitely five stars from me!

Recommended: Yes

Nicole provided GREAT customer service! And found me a great space! Definitely recommend!

Recommended: Yes

Nicole was great to work with. The units and the main office are nice and clean. I would definitely recommend this Public Storage to anyone.

Recommended: Yes

So easy and fast. Great customer service. Super helpful!!!

Recommended: Yes

Rented a few weeks ago with Nicole she was super nice and the property was much cleaner then other places I seen thanks for the help Nicole

Recommended: Yes

Jason is a sheer pleasure to do business with. I love renting here! Go see jason today!!

Recommended: Yes

Short term, fine. Long terms, lousy.

The local employees have always been wonderful. I give them 5 stars. But the disrespect that corporate shows long time tenants is abysmal (1 star). It takes a long time to get repairs approved and comoleted (I,e, broken a/c of lights), and the rent increases are too frequent. I leased a second unit a few months ago and got an increase already. After 10 years with my original unit I was spending twice as much as a new tenant (without any special deal for them). I just don't understand. If you have auto pay, a fabulous record there as a customer, and still pay twice as much...it's just wrong. It has been my experience that they would rather I leave. And I wouldn't have written this review if I hadn't been sent several requests to do so. I was just whining to friends before. I want to love you guys. It wouldn't take much on your part. A simple loyalty reward would speak volumes.

Recommended: Yes

Great people

They were very helpful and made sure I understood everything and got everything I needed.

Recommended: Yes

excellent

Great service.

Recommended: Yes

Excellent Service

Customer service representative was very knowledgeable and informed on your business. I had my storage unit within minutes and she had a smile on her face the entire time. Well done.

Recommended: Yes

Great Intro price

Pretty easy and convenient. This location has a difficult entrance - very steep and it is a concern when bringing my rv in and out.

Recommended: Yes

Public Storage is a great company and knowledgeable employees

Peter at the Reservation Office in California was so helpful and professional, and Nichole at the Gastonia Office very knowledgeable and so helpful also , great experience again !!!

Recommended: Yes

Great Service!

William at your Union Road location in Gastonia was so helpful. I have never rented a storage unit before and he walked me through the whole process and explained everything to me. He immediately put me at ease and was so courteous!

Recommended: Yes

The only storage company in my opinion

I've been using Public Storage for 10 years and I trust only them.

Recommended: Yes

Great Price, great service!

I highly recommend Public Storage on Union Rd. I had booked another location and was in touch with the manager all day long updating as i was running late. I let her know I would be on time to 10 minutes at the most late, and had left her my number if she needed to contact me. I arrived 3 minutes late. CLOSED!! No phone call, no nothing. There I was with a 28' truck full of stuff that had to be back the next morning, along with a towing trailer with my mini van on it, and my wife following in my Expedition with my 3 kids. We drove for hours and the lady knew it. She knew we had got caught in a snowstorm and she was completely gone at 6:03pm. I then looked around at the property and realized there was NO WAY I was getting the 28' into the location. What a bad setup! As angry as i was, I decided to stick with PS but find a better, more deserving location. That's just what i did. The Staff was extremely helpful with switching my reservation over, and the location on Union Rd in Gastonia, is much better equipped and layed out to accommodate such a big truck. At the end of the morning, i was happy. the location is clean, staff is helpful, and price is right. I wouldn't go anywhere else. Go see William today, he is great!

Recommended: Yes

Good location and excellent customer service

Used this location for nearly one year. .. courteous about calling with payment reminders, always helpful when I had questions

Recommended: Yes