Public Storage - Matthews - 10833 Monroe Road

I'm happy with the unit

They were nice and easy to work with

Recommended: Yes

Is good

My space no have light But the attention is very gently

Recommended: Yes

Easy Registration, Outstanding Office Staff

The office staff was extremely friendly, helpful, and efficient. I wanted to view the space before securing and they were very helpful and I got a great unit that is easy to access and unload.

Recommended: Yes

Easy process

No surprises. A very easy process on line and at check in. Space was easy to locate, neat, clean and ready. Great follow up contact by staff

Recommended: Yes

Alley was a great help and the price was right.

The Storage is just the right size and price was right and close to where we live.

Recommended: Yes

Great Service

Everything was great and friendly service.

Recommended: Yes

Very easy rental and check in process!

Very easy rental and check in process! Very convenient location from where I live

Recommended: Yes

Hidden Costs

I was drawn in by a special but upon signing the contract was told I must buy their lock since my unit uses a barrel lock. I also had to buy their insurance until I could prove my homeowners insurance covered storage rental. Other than that, Joann was very nice, the unit very conveniently situated inside and the facility is close to my house. The unit had a small amount of dirt on the floor.

Recommended: Yes

Nothing else to say

Nothing else to say. Things were fine.

Recommended: Yes

Terrible experience

Arrived on move day to find another lock on my storage space. Contacted the office, to be told by Kyle in such rude and unprofessional way that they couldn’t cut the lock off. I had to be transferred to another space and buy another lock. What made it worst is I had movers that was being paid by the hour. NEVER AGAIN!!

Recommended: No

Lisa was outstanding and the process was quick

This is the first time we have rented a storage unit and the entire process was very smooth and quick. Lisa was outstanding and helped us with all the details. The storage unit was clean and access was easy.

Recommended: Yes

Very friendly staff, check-in meeting was fast and thorough

The staff member that was present at my check-in and initial meeting was very friendly and showed me how to get in the gate, how to correctly set a lock, and took me through the whole process well. Facility itself is in a unique location which was kinda cool. Storage unit itself was a bit sore to the eye, but it works regardless.

Recommended: Yes

Great Customer Service

Great Customer Service, friendly and Helpful employee's, easy access, and clean.

Recommended: Yes

Very helpful

Very helpful. Great pricing great people. I'm very happy and feel like my property is safe in storage.

Recommended: Yes

Pam was excellent in providing customer...

Pam was excellent in providing customer service and explanation of costs, etc.

Recommended: Yes

Highly recommend

Highly recommend

Recommended: Yes

My experience was great

My experience was great. We were walk ins with no appointment. We were shown two units, decided on one, filled out the paperwork, moved stuff in right then and there. We were in and out within 15-20 minutes. We have no complaints at all.

Recommended: Yes

Very pleased

Great customer service, very helpful.

Recommended: Yes

Easy process, and affordable.

Easy process, and affordable. It's a safe and secure facility for storing all your items and has a wide array of sizing for your needs.

Recommended: Yes

Public Storage has awesome deals

Public Storage is reasonably priced, but the Internet specials are the way to go. We are using our storage as a staging area to sort out furniture and family keepsakes from my wife's father's estate. It gives us time to do it right later while we focus on the immediate concerns. Public Storage gave us the best bang for the buck with easy terms super helpful people like Alisha at our PS office.

Recommended: Yes

Super duper nice and professional!

Super duper nice and professional!

Recommended: Yes

I'd Use Them Again

Convenient location with a decent price. Customer service representative was very helpful.

Recommended: Yes

Girl was very pleasant and explained...

Girl was very pleasant and explained everything clearly and was done quickly.

Recommended: Yes

Overall is been a good experience...

Overall is been a good experience renting from Public Storage.

Recommended: Yes

Thanks for everything

very good job and profesional

Recommended: Yes

Krystle is a ROCKSTAR!

Krystle was fantastic! She went out of her way to explain everything & was very professional, friendly & outgoing! I stopped by the office during my last visit on 7/15, Sunday afternoon to report a hornets nest right next to our units door. The young lady who was at the desk was very concerned and promised she would take care of it right away! I appreciate her concern & sense of urgency very much!

Recommended: Yes

I pretty much see Pam every time I go in there which is once a month & she has always presented herself to me with open arms & a smile! She is awsome at what she does & I as a customer appreciate that. So THANK YOU PAM!!!!!

Recommended: Yes

Pam was excellent in explaining all aspects of the contract and making sure we had the right size unit. Very professional and helpful.

Recommended: Yes

I had the pleasure of meeting Mrs. Veronica! She is AMAZING! Very respectful, held our door open, and overall made us feel like family. Very funny and a professional young lady. If I could give her 10 stars I would! Go Veronica!

Recommended: Yes

First this email was to Leslie Krass

First this email was to Leslie Krass, my name is Amaya Maduegbunam. To benefit customers it's best to let us know the second month's rent is due up front as well. Cons: Lock is not provided, required to pay for insurance, and you have to drive back and forth to check unit. Pros: Cheap storage units.

Recommended: Yes

The customer service of this location is so wonderful! Tyler was able to answer all of my questions and was very happy to show me multiple units until i found one i was happy with. I would definitely choose this location again for my storage needs. Thank you to everyone at this location!!! All the thumbs up from this happy customer.

Recommended: Yes

Fast and quick check in.

Fast and quick check in.

Recommended: Yes

Not all units are 24hr access thru the ...

Not all units are 24hr access thru the large doors. Website said they were.

Recommended: Yes

Pleasant staff but unexpected and unpublished fees diminish the value

Chose this location, although farther from my house, because the price was better. However when I went to sign up they added extra fees which diminish the value for me.

Recommended: Yes

First Impression Means Everything

I have never used any type of storage facility before. My transition from Columbus, OH, to Charlotte, NC was made easier with the understanding I received from Alvin who assisted me and informed me of the process without hesitation. I wasn't forced or sold anything. I was advised and well informed based on my situation only and I thank him for it. It was refreshing to have an employee know so much about the job, what they do and have quality answers to every question asked. Good Job Alvin!

Recommended: Yes

Public Storage Review

The young man who signed me up was terrific and very much made me fee welcome at Public Storage. The only problem was the computer said the deal I had agreed to was not available ($1 for first month) but would be 50% off instead. The manager was no help and said there was nothing she could do. However, when the process reached completion the $1 deal was in the system but not until the final step. This caused unnecessary frustration during the process. The young man handled it great though.

Recommended: Yes

Staff

The staff was very professional and accommodating. They made the process of renting a storage unit very easy. I would especially like to thank Tenine for her professionalism at property 08556 in Charlotte North Carolina.

Recommended: Yes