Steve Lapham
May 19, 2024
Location as promised
Good location, easy entry. Parking was open and spot for the RV was acceptable. Convenient to where we will be living.
Recommended: Yes
Amber Marissa Tate
Jun 30, 2023
Very satisfied
Feel very comfortable it's clean and was cheap
Recommended: Yes
楚湯
Jan 08, 2023
Love it!
Quick and easy they have an app you can do everything through even open the gates!
Recommended: Yes
Corlette Sims
Nov 18, 2022
Good company
Good customer service and also good rates no hassle everything is the same price and when I made the reservation and also when I got to the storage
Recommended: Yes
Terry Dowell
Aug 10, 2022
Good Facility
Everyone has been very friendly and helpful.
Recommended: Yes
Nathan fenton
Aug 07, 2022
Great unit
Would definitely recommend people to rent here. The customer service was great.
Recommended: Yes
Nathan Fenton
Aug 05, 2022
Great service
Great customer service and I will be referring people.it was easy to reserve and no hassle.
Recommended: Yes
Ben
Apr 28, 2022
Great service friendly
The representative was knowledgeable, friendly and helpful.
Recommended: Yes
Richard Tuttle
Apr 08, 2022
Kyle goes the extra mile!
I just moved in last week, but so far, so good. Due to circumstances beyond my control, I arrived just a few minutes before closing. Nonetheless, the attendant, Kyle, was cordial and helpful in getting us signed up and showing us the facility.
Recommended: Yes
S Sears
Jan 12, 2022
Kyle is excellent: pleasant, enthusiastic, and could not be more helpful.
Clean, organized, user-friendly. Available cart is very handy.
Too many emails. Hard to find (address is not exactly accurate). Insurance is not necessarily necessary and is off-putting.
Recommended: Yes
Sarah Jean
Nov 21, 2021
This facility sucks
The manager is rude and disrespectful to colored
Recommended: No
Litehsha Garrett
Oct 12, 2021
Would recommend
Easy move in process. Great customer service. Clean grounds, facility and unit.
Recommended: Yes
Kyanne Richmond
Aug 12, 2021
Easy and convenient
Super easy to move into and convenient pricing
Recommended: Yes
Loren Scott-brown
Aug 06, 2021
Very satisfied
I had trouble finding the space but I very friendly lady helped explain where to go over the phone.
Recommended: Yes
Barbara Worley
Jul 28, 2021
Smooth Move in Experience
Kyle was very helpful with check in and even called me to notify me that I had not securely placed my lock in the door. Excellent customer service!!
Recommended: Yes
Stephen Austen
Jul 22, 2021
Fast, Availability, Aggressive Customer Setvice
We needed a quick storage solution and they filled the bill. Kyle was awesome
Recommended: Yes
Mark Taylor
Jul 13, 2021
Kyle did a great job for me.
Kyle did a great job, and I appreciate all of his help.
Recommended: Yes
Alex Raye
Jul 08, 2021
Excellent, clean storage space with a $1 first month
Excellent, clean storage space with a $1 first month. Staff was very helpful as well.
Recommended: Yes
Mike
Jul 06, 2021
New and clean building
I was given a unit in a new building, very clean and easily accessible.
Recommended: Yes
Tara Akins
Jul 03, 2021
Super friendly staff, so easy to book online
The online booking made it so quick and easy, and Kyle personally walked me to the unit to make sure everything was set. Exceptional customer service!
Recommended: Yes
Betty Smith
Jul 01, 2021
Great Experience
Kyle was absolutely wonderful at check-in. Very friendly and informative. He made sure I knew exactly where the unit was located and made sure all my paperwork and info was setup correctly. Very fast and efficient. Facility was very clean and in very good condition. Very happy with my Public Storage choice.
Recommended: Yes
Lenora Smith
Jun 22, 2021
Best Customer Service
Great customer service. Communication is awesome!
Recommended: Yes
Catherine Naehle
Jun 21, 2021
Overall great customer service!
Kyle was super friendly and helpful with my moving process! During such a stressful situation he made everything super simple and was very accommodating since I needed to upgrade the size of my unit such last minute. Overall great experience.
Recommended: Yes
karlie windham
May 25, 2021
very friendly
reserved and paid for my unit online, had to change the move in date several times and they called me a few times to make sure I still wanted the space. talked to the manager and got my code since it was never text to me and he was very friendly and nice!
Recommended: Yes
Dan Ogburn
May 24, 2021
a good experience from start to finish
The staff member worked fast and efficiently and was very helpful and friendly.
Recommended: Yes
Deanna Hillstrom
May 11, 2021
Easy to register!
Easy to sign up for and fill out paperwork online!
Recommended: Yes
Ben
Mar 31, 2021
These folks raise the rent every six month
I've been here for a number of years. They now have this habit of raising the rent every six months. So the great deal you get on move-in suddenly vanishes with a 30 day notice. I would avoid this place.
Recommended: No
Aubrey
Jul 20, 2020
Great price and manager was awesome
Great price and manager was awesome
Recommended: Yes
Nancy C
May 04, 2020
Public Storage in Matthews
It was extremely easy to reserve my unit online. And it was very fast doing the electronic paperwork once I arrived on site. Also Crystal was a pleasure to work with and extremely helpful. I highly recommend Public Storage in Matthews.
Recommended: Yes
Sybil Taylor
Feb 14, 2019
Emily was very professional and helpful...
Emily was very professional and helpful and respectful. I would recommend Public Storage to family and friends. Thank you
Recommended: Yes
Dale P.
Oct 02, 2018
Great experience!!!
Great experience - seamless. Emily was very friendly and very helpful (and pretty dog-gone good-lookin' too!). Very satisfied with Public Storage and would/will recommend to anyone.
Recommended: Yes
Wendy S
May 31, 2018
Everything went smoothly and easily.
Everything went smoothly and easily.
Recommended: Yes
Shelley Bierwiler
May 10, 2018
Great service
Great service! Clean facilities!
Recommended: Yes
Ashley H.
Apr 23, 2018
Smooth operation
It's all good. Reasonable prices, availability at a drop of a hat requests, and long pin access codes to make it challenging for swindlers to get any access. The facility is clean all within and out. Love the 2 way code and access gates for entering and exiting. Plus, when you are done with storage the lock and key is yours to keep. Then you can use it on your shed ...peace out folks. Keep your valuables here - you won't regret it!
Recommended: Yes
Bob Hardman
Oct 07, 2017
Brye did an outstanding superior job helping us determine the space needed for us. This is the second time this location and we always get superior service. Thank you.
Recommended: Yes
Angelina German
Sep 01, 2017
The storage seems to be well kept up on ...
The storage seems to be well kept up on and the staff was very attentive to my needs. She answered all my questions and concerns. Very good customer service. Knowing that I plan on renting the storage space for at least a year, it made me feel much better in knowing my belongings would be in a safe place.
Recommended: Yes
Moomoobear1990
Aug 21, 2017
Brye Answered all our questions with excellent customer service. The facility is clean and neat. one of the units we looked at had a possible water leak but she was willing to show us another and tell management about the possible problem and was very helpful. Its in a great location from where I am at and love it there, even get your own personal code to get in and out so no one can just get in unless they have a code..
Recommended: Yes
Jeff Standish
Aug 04, 2017
I am actually writing this review from my son-in-law's computer as I just moved here and my computer cable has not been installed yet. My name is Shari Riley and Laurena was wonderful! We were in a hurry because we had to unload a moving truck and get our son to the airport to catch a flight. She was expedient in getting our paper work done, very friendly and helpful. She had a great personality. The unit was clean and ready for us to use.
Recommended: Yes
stephanie joe
Jul 29, 2017
Laurena is an absolute charm! She is by far the most accommodating professional that I've met. She was very helpful and honest. I wouldn't consider any other place to rent as long as she's there! Thank you Laurena!!!
Recommended: Yes
Christopher Chaney
Jul 24, 2017
Easy
It was fast cheap and very easy to rent my ten by ten unit it couldn't been any easier
Recommended: Yes
Tabatha
Jan 10, 2017
Excellent customer service
Great customer service. Easy to acess. Will definitely recommend to others.
Recommended: Yes
Peggy Marcotte
Nov 08, 2016
Great experience All the way
Great experience All the way.
Recommended: Yes
Sue
Jun 11, 2016
Staff are great - the grounds are not kept up well
The staff are GREAT, but whom-ever takes care of the weeds and grass, bushes, trees needs to be fired! The place is a mess and those ladies do such a great job with explaining the options for rentals and helping show the units. I like them a LOT... it was those two ladies (one younger girl and one lady) who sold me on our unit! They are worth their weight!
Recommended: Yes
Michael Thomas
Dec 16, 2014
Loreena was great
Had a very nice experience renting my space the attendant Lorena was very helpful
Recommended: Yes
