Public Storage - Monroe - 1516 Walkup Ave

New to the Storage Experience

This is my first rental and the process for getting the unit was easy and all online. Simple to get into the gate with the information provided and the lock was waiting inside the unit upon arrival. Unit could’ve been swept out and it would be great if there were an overhead light. Just know that after fees, required insurance etc, you are spending more than advertised.

Recommended: Yes

It was ok

It was great she was friendly and helpful i give yalll five stars

Recommended: Yes

Yes I would recommend this facility

No problem's went very well yes I would recommend to A friend prices are somewhat fair. My only problem was the new Combination Locke fee $50 which was not in my original contract there was a portion that said $19 at the time I thought it was the storage unit lock fee . This lock fee is supposed to kick in in 30 days however I will be supplying my own lock as I feel $50 is a bit ridiculous for A $18 lock .

Recommended: Yes

Excellent experience

Highly recommended Excellent customer service

Recommended: Yes

Fast and easy

The online site made it really easy to obtain the unit.

Recommended: Yes

Great and easy move in

Great and easy move in and easy access.

Recommended: Yes

Wonderful experience

It was easy to select the size we wanted and the signing of the paperwork online and also make any changes along the way in regard to move in. Our contact person was friendly and helpful when we arrived to access the unit.

Recommended: Yes

It was easy and simple!

Checked other places and this was the best deal and easy process. Would recommend to anybody.

Recommended: Yes

They were very helpful and prolight

I would recommend public storage to friends and family. Thank you so much

Recommended: Yes

Outstanding service

The ladies at this facility were some of the best I've ever delt with. 5 stars all the way

Recommended: Yes

Parking space is smaller than expected, lot is difficult to manuever

Overall, I chose this facility because of price. I guess you get what you pay for. The assigned space is smaller than I expected. The lot is very tight and difficult to navigate. There are mosquitoes everywhere.

Recommended: No

Great Customer Service

In contacting them, they were extremely friendly and all the paperwork was so simple. It took no time to get the storage building and get our stuff in. Highly recommended!

Recommended: Yes

Front office lady was wonderful

Front office lady was wonderful. Very nice!!

Recommended: Yes

Great

Would recommend this facility to a friend

Recommended: Yes

I like the faculty

I like the faculty but it needs to accessible later than 9pm.

Recommended: Yes

Great employer friendly and helpful

Great employer friendly and helpful

Recommended: Yes

Public Storage Review

Public Storage is a great company to fulfill your storage needs. Everyone was so nice and respectful. I'll definitely recommend them to anyone.

Recommended: Yes

All around great experience

All around great experience. Helpful, and knowledgeable, with excellent customer service.

Recommended: Yes

The electric entrance has been broke...

The electric entrance has been broke for over a week and security is sparce with people going in and out during day light hours

Recommended: Yes

Lucy was awsome & very helpful

Lucy was awsome & very helpful

Recommended: Yes

Great Service

Donna provides great customer service

Recommended: Yes

Great place

Great place. Lucy was awesome.

Recommended: Yes

The property manager Lucy was so...

The property manager Lucy was so helpful and informative. She explained everything.

Recommended: Yes

Great Service!

No complaints! Everything went smooth from reserving online, to checking in with the store.

Recommended: Yes

Lucy is the Best

Lucy was soo wonderful and caring!! She made the process easy relaxing!! She gets 10 stars!!

Recommended: Yes

Felt Duped

I was truly blown away by the fact that the price I was given over the phone was nothing close tot he price it ended up costing me. I was not told of all the additional charges, such as the insurance and lock which is required not an option. I went in there expecting to pay about $45 and ended up spending $113 just to have another $43 due in less than 3 weeks. Very disappointed.

Recommended: Yes

Location manager too pushy!

I feel that the location manager, Lucy, is very "pushy". Not only did she charge me $20 for a lock I didn't request, but she said if I bought 1 box from her, she'd give me 2 to help her win a sweepstakes. I feel she's entirely too pushy.

Recommended: Yes

Everyone was kind and nice

Everyone was kind and nice. Clean and nice

Recommended: Yes

very pleasant experience

very pleasant experience, staff especially Erica, (a trainee) was very informative, professional, a great help choosing the correct size unit and the necessary supplies to pack and protect my stuff while in storage. a follow up call was received to make sure the unit was ok. very happy, I will recommend this facility to anyone.

Recommended: Yes

Absolutely love this place! It is clean, well maintained and I am very comfortable that my stuff is safe there. Lucy is very helpful, knowledgeable and friendly!

Recommended: Yes

Lucy, she's awesome! Very personable, patient, and fantastic sense of humor. Love her!!!

Recommended: Yes

This survey was sent to wrong email

This survey was sent to wrong email. I already did my survey, Jackie Hollister

Recommended: Yes

Roderick was an amazing help!! Wonderful customer service and very friendly!! Definitely recommend this place. Everything is clean and the customer service, as I said, is amazing!

Recommended: Yes

I came in today to look for a storage unit and Sydni was so helpful and friendly. She did an amazing job and I appreciate that alot. I will deff be considering this location to store my belongings at in the future when I am ready to move. Thanks again Sydni for the great service you provided me today!

Recommended: Yes

Lucy Armer helped us rent a storage ...

Lucy Armer helped us rent a storage unit. She was very thorough in explaining everything to us and showing us the unit. She took us to the unit and gave us pointers on how to arrange our belongings. Our daughter is going through a separation and we wanted to help her rent a unit. It was an emotional day and Ms Lucy was so kind and compassionate, assured us that everything would be alright. She is a jewel for your company. We feel confident that we chose the right storage facility.

Recommended: Yes

Lucy has been

I have come back 3 times and Lucy has been there as if I had never left alway a smile and take the time to SEE everyone

Recommended: Yes

Great storge facility!

I had to get a storage unit and chose Public Storage as family members have had one 7 years with ease of mind. We feel very secure with our belongings being stored here and the customer service is great! Lucy, the manager is always helpful and we are always glad to see her smiling face!! Hope she never leaves this facility!!

Recommended: Yes

I like the security and people so far. Moved to NC from IN 5 days ago.

Seems like a good place - have had a few over the years. Good location for east side of Monroe peeps.

Recommended: Yes

Service

Awesome professional and friendly experience. Clean office and property. Manager is the Best of all Lucy!!!!! Way to go Lucy! We love you!!!

Recommended: Yes

Love this place!

Employees were friendly and unit was clean. Everything in office from locks to boxes.

Recommended: Yes

excellent customer service

Was help by Lucy, she was were professional and helpful. Lucy helped my to maximize the space in my unit and answered all my questions.

Recommended: Yes