Shanae
Oct 26, 2024
New to the Storage Experience
This is my first rental and the process for getting the unit was easy and all online. Simple to get into the gate with the information provided and the lock was waiting inside the unit upon arrival. Unit could’ve been swept out and it would be great if there were an overhead light. Just know that after fees, required insurance etc, you are spending more than advertised.
Recommended: Yes
Shana Hammond
Sep 12, 2024
It was ok
It was great she was friendly and helpful i give yalll five stars
Recommended: Yes
DeBorah Brown
Apr 16, 2024
Yes I would recommend this facility
No problem's went very well yes I would recommend to A friend prices are somewhat fair. My only problem was the new Combination Locke fee $50 which was not in my original contract there was a portion that said $19 at the time I thought it was the storage unit lock fee . This lock fee is supposed to kick in in 30 days however I will be supplying my own lock as I feel $50 is a bit ridiculous for A $18 lock .
Recommended: Yes
Darby Obetz
Dec 14, 2023
Excellent experience
Highly recommended Excellent customer service
Recommended: Yes
Sherri cohrs
May 15, 2023
Fast and easy
The online site made it really easy to obtain the unit.
Recommended: Yes
Makyra
May 14, 2023
Great and easy move in
Great and easy move in and easy access.
Recommended: Yes
Denise Inman
May 12, 2023
Wonderful experience
It was easy to select the size we wanted and the signing of the paperwork online and also make any changes along the way in regard to move in. Our contact person was friendly and helpful when we arrived to access the unit.
Recommended: Yes
James & Dottie Morrison
Oct 06, 2022
It was easy and simple!
Checked other places and this was the best deal and easy process. Would recommend to anybody.
Recommended: Yes
Willie L Reid
Jan 04, 2022
They were very helpful and prolight
I would recommend public storage to friends and family. Thank you so much
Recommended: Yes
Don Ratliff
Nov 12, 2021
Outstanding service
The ladies at this facility were some of the best I've ever delt with.
5 stars all the way
Recommended: Yes
Jeff Buturff
Aug 19, 2021
Parking space is smaller than expected, lot is difficult to manuever
Overall, I chose this facility because of price. I guess you get what you pay for. The assigned space is smaller than I expected. The lot is very tight and difficult to navigate. There are mosquitoes everywhere.
Recommended: No
Michael Earp
Oct 13, 2020
Great Customer Service
In contacting them, they were extremely friendly and all the paperwork was so simple. It took no time to get the storage building and get our stuff in. Highly recommended!
Recommended: Yes
Yadiraliz Hawks
Mar 31, 2020
Front office lady was wonderful
Front office lady was wonderful. Very nice!!
Recommended: Yes
Jason Broadway
Mar 03, 2020
Great
Would recommend this facility to a friend
Recommended: Yes
Matthew Shultz
Nov 05, 2019
I like the faculty
I like the faculty but it needs to accessible later than 9pm.
Recommended: Yes
Chrales Howard
Sep 11, 2019
Great employer friendly and helpful
Great employer friendly and helpful
Recommended: Yes
Emily Worsnop
Aug 22, 2019
Public Storage Review
Public Storage is a great company to fulfill your storage needs. Everyone was so nice and respectful. I'll definitely recommend them to anyone.
Recommended: Yes
Dale Alimo
May 25, 2019
All around great experience
All around great experience. Helpful, and knowledgeable, with excellent customer service.
Recommended: Yes
Greg Evans
Apr 22, 2019
The electric entrance has been broke...
The electric entrance has been broke for over a week and security is sparce with people going in and out during day light hours
Recommended: Yes
Amber Stiles-burris
Jan 14, 2019
Lucy was awsome & very helpful
Lucy was awsome & very helpful
Recommended: Yes
Sherry Bradshaw
Nov 26, 2018
Great Service
Donna provides great customer service
Recommended: Yes
remgu2000
Oct 16, 2018
Great place
Great place. Lucy was awesome.
Recommended: Yes
James R.
Jul 28, 2018
The property manager Lucy was so...
The property manager Lucy was so helpful and informative. She explained everything.
Recommended: Yes
Claudia
Jul 06, 2018
Great Service!
No complaints! Everything went smooth from reserving online, to checking in with the store.
Recommended: Yes
Latoya Blakeney
Jul 02, 2018
Lucy is the Best
Lucy was soo wonderful and caring!! She made the process easy relaxing!! She gets 10 stars!!
Recommended: Yes
Ericka Graves
Jun 13, 2018
Felt Duped
I was truly blown away by the fact that the price I was given over the phone was nothing close tot he price it ended up costing me. I was not told of all the additional charges, such as the insurance and lock which is required not an option. I went in there expecting to pay about $45 and ended up spending $113 just to have another $43 due in less than 3 weeks. Very disappointed.
Recommended: Yes
Melanie Miles
May 01, 2018
Location manager too pushy!
I feel that the location manager, Lucy, is very "pushy". Not only did she charge me $20 for a lock I didn't request, but she said if I bought 1 box from her, she'd give me 2 to help her win a sweepstakes. I feel she's entirely too pushy.
Recommended: Yes
Vanessa Conceicao
Mar 07, 2018
Everyone was kind and nice
Everyone was kind and nice. Clean and nice
Recommended: Yes
Inv
Oct 11, 2017
very pleasant experience
very pleasant experience, staff especially Erica, (a trainee) was very informative, professional, a great help choosing the correct size unit and the necessary supplies to pack and protect my stuff while in storage. a follow up call was received to make sure the unit was ok. very happy, I will recommend this facility to anyone.
Recommended: Yes
Heidi Baucom
Sep 20, 2017
Absolutely love this place! It is clean, well maintained and I am very comfortable that my stuff is safe there. Lucy is very helpful, knowledgeable and friendly!
Recommended: Yes
Jaci Chambers
Sep 09, 2017
Lucy, she's awesome! Very personable, patient, and fantastic sense of humor. Love her!!!
Recommended: Yes
Deshone Bell
Aug 29, 2017
This survey was sent to wrong email
This survey was sent to wrong email. I already did my survey, Jackie Hollister
Recommended: Yes
Mary Falzone
Aug 21, 2017
Roderick was an amazing help!! Wonderful customer service and very friendly!! Definitely recommend this place. Everything is clean and the customer service, as I said, is amazing!
Recommended: Yes
Ann Walker
Aug 13, 2017
I came in today to look for a storage unit and Sydni was so helpful and friendly. She did an amazing job and I appreciate that alot. I will deff be considering this location to store my belongings at in the future when I am ready to move. Thanks again Sydni for the great service you provided me today!
Recommended: Yes
Virginia Collins
Aug 11, 2017
Lucy Armer helped us rent a storage ...
Lucy Armer helped us rent a storage unit. She was very thorough in explaining everything to us and showing us the unit. She took us to the unit and gave us pointers on how to arrange our belongings. Our daughter is going through a separation and we wanted to help her rent a unit. It was an emotional day and Ms Lucy was so kind and compassionate, assured us that everything would be alright. She is a jewel for your company. We feel confident that we chose the right storage facility.
Recommended: Yes
Tony Belk
Dec 02, 2016
Lucy has been
I have come back 3 times and Lucy has been there as if I had never left alway a smile and take the time to SEE everyone
Recommended: Yes
Jeremy Bivens
Oct 07, 2016
Great storge facility!
I had to get a storage unit and chose Public Storage as family members have had one 7 years with ease of mind. We feel very secure with our belongings being stored here and the customer service is great! Lucy, the manager is always helpful and we are always glad to see her smiling face!! Hope she never leaves this facility!!
Recommended: Yes
The Dude
Sep 20, 2016
I like the security and people so far. Moved to NC from IN 5 days ago.
Seems like a good place - have had a few over the years. Good location for east side of Monroe peeps.
Recommended: Yes
Brenda Sanders
Jul 01, 2016
Service
Awesome professional and friendly experience. Clean office and property. Manager is the Best of all Lucy!!!!! Way to go Lucy! We love you!!!
Recommended: Yes
Tabitha Watts
Feb 23, 2016
Love this place!
Employees were friendly and unit was clean. Everything in office from locks to boxes.
Recommended: Yes
Priscilla Waddell
Jul 14, 2015
excellent customer service
Was help by Lucy, she was were professional and helpful. Lucy helped my to maximize the space in my unit and answered all my questions.
Recommended: Yes
