Lawana Stallings
Apr 15, 2024
Process
The process was super smooth and easy. I had a slight problem with something, I called the manager, but she was not available, but I can say that she called right back in a timely manner. My only issue is that the 1st floor restrooms were not clean. Other than that I would definitely recommend this facility.
Recommended: Yes
Jasmine Ramos
Apr 14, 2023
Public Storage 1400 Location
Super easy to move in. Very clean and VERY secure. Hassle free and saved time doing everything online !
Recommended: Yes
Michael Greenspan
Mar 23, 2023
Nice climate controlled storage
Convenient location on capital blvd, clean facility, friendly staff
Recommended: Yes
Chris C.
Mar 06, 2023
Great experience
Tracye was extremely helpful and professional. This was definitely the best experience I had at a Public Storage!
Recommended: Yes
Craig Davini
Feb 14, 2023
Security was great and air quality was perfect
The two attendants on Sunday were excellent and extremely helpful. The space and facility were impeccable.
Recommended: Yes
Debby
Oct 05, 2022
Hard to navigate
Ladies in the office were putting me off as I was having difficulty with online.
I called two times before they opened. They did not call me when they got in. I called them. Asked if I could just drive over real quick to sign in person. They said I had to make a reservation for 11 am. I explained I needed to unload and drive my van back to Wilmington. They said they had to do their rounds to check all locks on doors. I did managed to get thru the online and when I arrived I had to apologize as she seemed to have an attitude. After taking 3 carts full of items from van to storage unit, not one of the three ladies were checking any locks. They stayed behind the counter the whole time talking. I could have been able to come in person but they didn't want to be bothered.
Recommended: Yes
Reinaldo Hernández
Sep 30, 2022
Rápido, úti. Excelente atención, buen acceso
No tengo ninguna cosa a revisar . Los términos están claros.
Recommended: Yes
regina stevenson
Sep 11, 2022
Move in was quick and easy
Excellent service. clean and spacious
Recommended: Yes
Trecia prince
Mar 02, 2022
Coustmer service was excellent
I wud definitely recommend 1400 public storage to family and friends
Recommended: Yes
Jon brooks
Feb 21, 2022
Great customer service
Customer service was friendly and welcoming. Facility was clean.
Recommended: Yes
Andrew Freedman
Dec 26, 2021
solid place, seems secure / easy access
seems secure, easy access. My first time using a storage space, and pretty happy so far.
Recommended: Yes
Chris Hesselrode
Feb 15, 2021
Best Storage Experience Ever
The facility is clean, well-lit and feels very secure. The staff are phenomenal and made sure I was informed and helped thorough every step of the process. If I could give Miss Tracye and team 10 stars, I would.
Recommended: Yes
Jennifer Jones
Jan 20, 2021
Fast and easy instructions
Yes my representative she was very knowledgeable and even put me onto using the app so I won’t have to remember this pesky passcode thanks
Recommended: Yes
Gam
Nov 21, 2020
Lockbrule
Just think the lock ruleis kind of weird
Recommended: Yes
Ryan
Jul 27, 2020
Good service
Great!! The place was super clean and people helpful. The only bad thing though was that there are not enough dollies. Every time I’ve gone I’ve had to wait around 10 minutes to get a cart (dolly).
Recommended: Yes
Sonya Strickland
Jul 07, 2020
Great STAFF
The staff was so amazing. They were very helpful and knowledgeable.
Recommended: Yes
Reginald Mcdonald
Jun 30, 2020
Very clean and convenient and I am...
Very clean and convenient and I am satisfied
Recommended: Yes
Mohannad
Jun 21, 2020
Well experienced
I like it and the team was amazing and helpful with smile and happiness to help us
Recommended: Yes
Kelly
Jun 04, 2020
Great!
Great! The people who work here are very nice
Recommended: Yes
JG
Jun 01, 2020
Great service
Great service, great price.
Recommended: Yes
Malik Logan
May 19, 2020
Phenomenal Customer Service
Phenomenal Customer Service! Tracye & Her Whole Team Was AMAZING!!!!
Recommended: Yes
Adam
May 08, 2020
Quick, clean, secure, friendly
It was easy renting and storing my stuff here. Secure access. Carts to use to tote stuff from my car to the storage unit.. Clean, big facility. Friendly staff. It was all done very fast.
The only thing I think others should know is that the first month may be a dollar, but you are required to buy their lock for $20 unless you already have one if their locks. There’s an administration fee as well. The total I paid to move in was $61. So, expect that.
Recommended: Yes
Margaret
Mar 25, 2020
Great customer service
Made an appointment walked in was shown out spot, paperwork done explained all very quickly. Very professional.
Recommended: Yes
Felecia Heath
Mar 23, 2020
Great customer service
The facility was clean. The staff was professional and had excellent customer service. I would definitely recommend using Public Storage.
Recommended: Yes
Brandi
Mar 15, 2020
Great place minus the hidden fees
Very friendly staff and great facilities, but that $1first month's rent quickly jumps up to $60 because of fees, locks, and insurance that you have to have.
Recommended: Yes
Donna
Feb 01, 2020
Excellent service
Place was clean, everything was explained regarding the contract and the manager and lady that help were very knowledgeable and made me feel welcomed. Yes
Recommended: Yes
Silas Johnson
Jan 08, 2020
It's the customer service
It's the customer service , it's great ??
Recommended: Yes
Tessa2me
Sep 11, 2019
Great, efficient online and in-person experience!
Had a really great, efficient experience. Reserving the storage unit online was super easy and quick and when I went to the site to finish the paperwork, the associate there, Tessa, was super friendly and knowledgeable and just really great. Totally recommend Public Storage!
Recommended: Yes
J Rezek
Jul 12, 2019
The managers try hard to keep an upbeat...
The managers try hard to keep an upbeat attitude with lots of people in and out at a very busy facility. They understand your particulars and try and problem solve with you.
Recommended: Yes
Quinton Crosson-Taylor
Jun 17, 2019
Best storage facility around
Best storage facility around! And the staff is amazing!
Recommended: Yes
David Yates
May 31, 2019
The two young ladies who helped us were...
The two young ladies who helped us were just delightful as well as most knowledgeable about your business.
Recommended: Yes
Claudette Cooke
May 31, 2019
Positive and secured storage experience
Very good listener, explains everything to the point. Place is clean and very inviting...
Recommended: Yes
Eric W
Mar 18, 2019
Great customer service
Great customer service, sanitation 100% and great location.
Recommended: Yes
Dawn Rash
Feb 12, 2019
The facility is clean and the staff is...
The facility is clean and the staff is extremely friendly and helpful.
Recommended: Yes
Erin Kratzer
Jan 16, 2019
So far
So far, everything as been excellent. We moved from across the country and encountered delays due to weather and mechanical issues but Ms. Trayce and her staff were super accommodating and moved the check in date several times due to theses issues no problem.
Recommended: Yes
Rachel Smith
Dec 21, 2018
5 stars
5 stars: Excellent - no reservations, I would recommend this company to anyone.
Recommended: Yes
Leterence Degraffenreaidt
Sep 06, 2018
My unit is very spacious and customer...
My unit is very spacious and customer service has been fantastic.
Recommended: Yes
Guest
Jul 20, 2018
Tracye was amazing trurly the best.
Tracye was amazing trurly the best.
Recommended: Yes
Ms. Lucinda
Jul 11, 2018
I visited 2 of your locations
I visited 2 of your locations. The 1st syop was at Capital Blvd near Triangle Mall. Maria was very helpful with a GREAT personality. Due to I wanted a climate control unit, I had the opportunity of meeting Tracye at the 1400 Capital blvd location. She was very helpful, friendly, GREAT personality too. She was waiting on my arrival. Took her time explaining everything to me. She even was greeting other guest as they came in. Public Storage should be happy to know these ladies service to me was Outstanding.
Recommended: Yes
Julie W.
Feb 27, 2018
Great staff
The staff were very helpful and professional, even when I asked to switch units due to concerns about moisture.
Recommended: Yes
JRD
Jan 05, 2018
Great service
Great service. Clean facilities. Ease of renting the unit from online to site. And the price was competitive. I would have gone with another reputable storage company had they had a better location due to pricing, but Public Storage had the better location so I gave up something to gain something. Overall very pleased, and again loved the customer service online and onsite.
Recommended: Yes
Kim C.
Nov 20, 2017
Friendly & convenient
Friendly, professional staff, great location, convenient hours and access.
Recommended: Yes
Dawn King
Nov 06, 2017
Tracye is awesome
Tracye is awesome! Such a positive and upbeat person. She made the whole process easy breezy!
Recommended: Yes
Iris Mcleod
Oct 12, 2017
Thanks Alice tracye and kayla for being awesome. Got the right space and merchandise that i needed to pack my stuff. The ladies were very friendly and helpful
Recommended: Yes
Donte Thomas
Oct 05, 2017
Tracye was awesome had an issue with my billing she got everything straight I was very satisfied what a wonderful person with a bright personality
Recommended: Yes
tyrek barnes
Oct 05, 2017
Sales manager Tracye did a great job, really helpful in trying to get me the perfect storage,and overall did awesome job in helping me get what I needed. She even had the measuring tape to measure the washer and dryer
Recommended: Yes
Michael Mullis
Sep 01, 2017
Tracye gave awesome customer service. She helped me out tremendously with getting started with switching over my payment and auto pay. Public storage helps out their customers wonderfully. GO A TEAM!!!!
Recommended: Yes
Robert Sargent
Jul 27, 2017
The staff here are great! Alice helped me through the whole rental process, showing me to my new unit as well as where the loading bay is. Furthermore she and her manager Tracye were extremely helpful and efficient in correcting a booking error from the website. I was able to complete the entire process quickly during my lunch break. Could not have asked for better service!
Recommended: Yes
Miesha Jones
Apr 11, 2017
This was an excellent expewrience
This was an excellent expewrience
Recommended: Yes
Esteree Bristol
Mar 14, 2017
Execellant customer service !
My visit to Public Storage @ 1400 Capital Blvd was a great experience and I was given the kind of customer service I expect. Ms Tracye was very polite, knowledgeable , and helpful and made sure I got a unit close as possible to the entrance so I would not have to go very far to store my belongings. Ms Tracye is a great asset to your company. These are the kind of people all companies should hire. Thanks.
Recommended: Yes
Courtney Tyner
Oct 25, 2016
Best storage
I've had a lot of storage units. This 1 is the best, wonderful employee's.
Recommended: Yes
John Nuttall
Jul 27, 2016
Bryan was excellent!
Bryan went above and beyond to help us store our antique car. He made the experience painless and was knowledgable and personable.
Recommended: Yes
Justin Ma
Jun 01, 2016
Friendly service, very nice space
I can drive right up next to my space - the access is easy and very secure. Interactions with staff have been superb - very friendly. Would have liked to have been informed about the hidden fees more upfront (insurance, lock).
Recommended: Yes
Nan Godwin
Jul 14, 2015
Excellent customer care
Tracy and Alexis were so helpful. friendly, and very knowledgable.. I look forward to storing my furniture there for as long as I need it...
Recommended: Yes
