ClearHome Self Storage - Salisbury

Roaches everywhere and gates left opened for anyone

I had this unit since April 2023. I checked on it monthly I go in July and there's cockroaches everywhere. It's left a mess and people throw their things in it just to rid themselves of any rodents or insects. D aisle has roaches bad and now im worried to take my stuff out. My whole house is in there all ruined and god only knows how many eggs are left. It was literally in my kids wagon. Running everywhere. They don't spray these units like everywhere else that sprays once a mth. They are nasty and just let anyone get one it's all about the money. But it's unkept and maintenance needs fired im sending pics to corporate and gate stays opened for anyone to access your unit. No one is never there. Nastiest unit we have ever had

Recommended: No

Poor customer service unable to access space even when paid in full

I have made numerous attempts to contact after not being able to access my space. I was told a manager would contact me. No one has made any attempt to contact me even after several emails and phone calls yet I still get a bill with late charges. I cancelled over month ago!!!! No manager call!!! I'm told every time I call that they cannot help me that they will have a manager call!!!!

Recommended: No

Going back to Clear Home storage again

Could not find a better bargain. Nice clean unit, easy reservation process, and I would definitely recommend it to everyone.

Recommended: Yes

Great Storage units

I am really enjoying putting things in this place because they are so clean.

Recommended: Yes

oooooooooooooooo oooooooooooooo ooooooooooooooooo

GPS had trouble finding location took us to the school right behind building. Once there we had troubles Backing up in the small parking lot. We did not have our paper work completed due to travelling and no internet services. Once at the building there was only phone call service so we had to turn our 20 foot trailer. Once at our destination we completed paperwork with no concerns. Drove back to the Storage area and could not find our spot to park. Numbers were not there and unclear of where to go. Phone service helped us get to where we should of been. But could not park the trailer in the area due to small space to back up with truck and trailer attached. Building was in the way with other cars near. We saw the area only 80% full so we asked if we can park in a different area. They said they only had 1 spot available. It was easy to pull in and park our trailer.

Recommended: Yes

Last minute Move-in

Needed a parking space for boat trailer. Originally storage area did not work out. Booked with ClearHome & moved in within 2 hours. Large parking space & easy to access

Recommended: Yes

Huge place

It’s amazing and huge place. You can do it everything online.

Recommended: Yes

A lot of trouble

I had so much trouble getting into this facility. I called the local manager at the advertised phone number for 2 days and left 3 messages, but no one called back. I called several of the numbers I found on the internet and finally got someone who helped me. He said "he would have to do what the local manager should be doing." But he got me the on line order forms and I moved some of my items in yesterday. At the site everything worked well. I was supposed to get one month free and a 10% discount because I am 80, but I have no hopes that that will happen.

Recommended: Yes

yes i would

helpful, organized and a reasonable pricing. highly secure and easy access.

Recommended: Yes

Great

Great place employees are very nice and cooperative. Price is ok.

Recommended: Yes

Very clean unit.

Good unit with tall ceiling. Plenty of room, 10x10

Recommended: Yes

Great units and good communications.

I recommend this Storage Company. Clean and responsive service.

Recommended: Yes

Impressed

Everything went extremely smooth, I was able to occupy the space on the same day, on a Sunday

Recommended: Yes

Overall pleased.

Just moved in over weekend and everything went well.

Recommended: Yes

Finally some progress

Shortly after my first review (above), I received a call from someone at their corporate office,(just a coincidence?), who was aware of my concerns and complaints. She was quite firm in their stance that they had no obligation to answer to me or explain their plans for this site in any detail to me. I advised her of how frustrated we were at the lack of attention, including up keep of the facility, and how the weeds were overtaking the storage lot, entrance, and around the building, and if we didn't see some action, that I would find some way to post some photos She asked if I was threatening her, and I explained that I was just a customer who had a right to voice my concern and need for service. A couple of weeks later, I met a gentleman out there who was looking at the site for an estimate for cutting the grass, as well as another location for them to maintain on a bi-monthly basis. I later spoke with him a week or two later, and he explained he had contracted with them to to that and would begin in July, which he did. The weeds have been cut, and yesterday I in fact was contacted by another gentlemen, this time who had just been appointed to manage the facility, and he was VERY delightful and professional to speak with. He advised that he would be looking into getting quotes to grade and gravel the lot entirely, and seemed open to any future contact from me. Thank you ClearHome Storage!

Recommended: Yes

Facility must be up for sale

We have been renting a space to park our camper since November last year, right when Clearhome Storage bought the facility. A couple of months after, I reached out to them about having crushed rock or something put down on the open area where the outdoor storage is being rented for campers, boats, vehicles, etc., and a really nice guy named Jacob, who was overseeing the facility from Denver, CO. began looking into quotes from local contractors to to that. But, after a couple of more months of not getting a price they were happy with, I supplied him with the name and number of someone I thought could help, but after a couple of weeks, when I contacted Jacob, he advised that he was being let go, and advised that a lady named Lesley was taking over those duties, and said he passed all my information over to her. The next week, I contacted her, and she advised that they were having a meeting the next day, and she would follow up with that with the person who was being assigned the property management and maintenance for all of the sites. Since we have not seen or heard anything, I began trying unsuccessfully trying to contact Lesley. I have left multiple VMs for her with no return calls, I have called the posted number and asked for the name of Lesley's supervisor and was told by Flo that she would contact Shay for that information and get back with me, but after week now, I have had no response. I have asked them about having someone cut the grass in the meantime, as the weeds are now thigh high, but still no response or action. This type of activity is what normally happens when a company is trying to sell a property, and does not want to put any money into upgrading the facility or even maintaining it. I will be glad to write an update post if and when something happens, but at this time I would like to submit photos of the current status, but I am unable on this review site.

Recommended: No