G. Blake
Sep 19, 2024
Smooth move in
The move in process at this location was smooth and quick. The unit was already set up for me with the lock waiting inside. The office staff was very friendly and welcoming and the facility was clean and secure.
Recommended: Yes
Alex Nunes
Jan 31, 2024
Great experience
Tammy is the best. Lovely person
Recommended: Yes
Michael Anderson
Jan 10, 2022
Good location and onsite manager
This place was a bit closer and a bit less expensive than where I was storing my RV before. Onsite manager is nice.
Recommended: Yes
Ernest
Dec 12, 2019
The facility is clean and easy to get...
The facility is clean and easy to get to. The registration process was smooth. My only comment is I was told I had to have insurance for my belongings and I had to buy it from Public Storage. I wasn't expecting that expense and if I had known that ahead of time I could have gotten insurance for probably less than I am having to pay through Public Storage.
Recommended: Yes
Kimberly Strickland
Oct 02, 2018
Amber was very helpful and informative
Amber was very helpful and informative
Recommended: Yes
Adam Abercrombie
Sep 04, 2018
First time using Public Storage
I've never rented a storage space before, because I'm pretty cheap, but my family is moving and we needed to get some extra space quickly to get the house ready. Public Storage has locations everywhere, but most importantly there is one within a mile of my house, the price was very competitive, the office manager was super nice and responsive, and the facility is very clean. We'll use Public Storage again in the future for sure.
Recommended: Yes
Charles Potts
Jul 09, 2018
My only disappointment was that I was...
My only disappointment was that I was forced to pay an additional $11 per month for insurance. This was not disclosed when I reserved the unit. This is from my email reservation: Storage Celebration Sale: $105.00 One-Time Admin Fee: $24.00 Total Move-In Cost: $129.00 The actual move-in cost was $140 which feels like switch and bait since this was never mentioned anywhere in the reservation and now I have to pay $116 per month instead of $105 per month I expected.
Recommended: Yes
Deana Estling
Feb 06, 2018
Very good customer service?!
Very good customer service?!
Recommended: Yes
Pete Dubber
Oct 30, 2017
What a great staff here at public ...
What a great staff here at public storage. Hands down the best customer service anywhere!!! Very helpful and always smiling. I would not store my belongings anywhere else but public storage. Very special thank you to micheal. He helped us with everything we needed. Great job A
Recommended: Yes
Diamond Hill
Oct 09, 2017
BEST EXPERIENCE EVER!!!
Upon reserving my unit online at a great online discount rate, the Manager, Amber, called me. We discussed the time I would be arriving and any questions or concerns I might have had. The initial contact made me feel welcome. Once I got to the Public Storage, she gave me a tour (very clean place by the way), told me everything I needed to know, repeated anything, assisted me with purchasing insurance and other items, was very thorough and patient, and smiled the whole time. Amber's customer service skills are exceptional! I think I hugged her before leaving the property. I'd recommend Public Storage to all but I'll have to say Amber's name and that particular location (10104 Capital Blvd., Wake Forest, NC 27587) because she was the face of Public Storage that day and she made her company look like a 10.
Recommended: Yes
Diamond Hill
Sep 29, 2017
Very efficient and friendly service! I made my reservation online and once booked, the manager called to introduce herself which made me feel welcome. Great customer service and all fees are explained thoroughly upfront. Great experience! Thanks Amber!!!! You rock!!!
Recommended: Yes
Kesha Jones
Sep 17, 2017
Amber was very courteous, helpful, answered all questions and made the experience smooth. Thank you so much for your help.
Recommended: Yes
Alanna Lia
Sep 07, 2017
Great and fast service... answered all my questions and was a wonderful help.
Recommended: Yes
Jon Kuhlmann
Jul 14, 2017
Norma was outstanding. She went out of her way to make sure our move in was easy. Very helpful. Thanks.
Recommended: Yes
Dave Killion
May 23, 2017
Norma made it so easy to complete the paperwork and get a storage unit. The grounds were secure and neat and I got a good price. I am pleased with my experience with this Public Storage facility!
Recommended: Yes
Nancy Pergerson
Oct 13, 2016
Norma is fantastic!!
Professional and courteous. Whole experience was a delight!
Recommended: Yes
Jeff Adkins
Jun 28, 2016
Norma and Carla
Norma and Carla are both a credit to your organization. Excellent customer service and very attentive to the customer's needs.
Recommended: Yes
Brittany Williams
May 11, 2016
GREAT EXPERIENCE!!!!!
We were looking for storage units that would hold our belongings while our house is being built. This public storage was our first stop. Norma was so friendly, personable and extremely knowledgeable about her facility that we never looked anywhere else!!! Norma truly knows how to provide the best customer service to her clients. It's no wonder everyone raves about her PS!!!
Recommended: Yes
Mike Morgan
Feb 19, 2015
Insurance Add-on
Good prices, but watch for the mandatory insurance add-on fee of $11.00 per month. Rip-off.
Recommended: Yes
Ashley Herron
Aug 13, 2014
Excellent service, friendly staff!
Great experience. Super friendly and knowledgeable staff. Would do business there again.
Recommended: Yes
