Prime Storage - Wilmington - 5044 Carolina Beach Rd.

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Customer service was great Unit is perfect and clean

Recommended: Yes

Very clear, manager was wonderful.overall for a storage place its beautiful

The place is very clean, manager was wonderfully pleasant and the property over all is beautifully kept

Recommended: Yes

Great customer service!

We experienced great customer service with a tour and thorough explanation of rules and what to expect.

Recommended: Yes

Great place for storage !

Great experience, friendly staff, perfectly clean and great location!

Recommended: Yes

All staff were very helpful to get my storage set up.

I would recommend this facility to friends/family.

Recommended: Yes

Knowledgeable

Everyone was so nice and helped us get a unit fast.

Recommended: Yes

Helpful employees

The staff is very courteous and helpful

Recommended: Yes

greay

They help me storage shipments stays in port. Help me contact with movement company, help them move into the storage units. However, they upgrade the storage without great judgment.

Recommended: Yes

Great experience

Adam at the front desk is amazing! Clean facility easy check in process. I was there at night though and there was a homeless guy crouched in the corner of a space and he scared me to death. Other than that great experience!

Recommended: Yes

Great experience, from sign up to move in

Really accommodating, exceptionally nice facilities. Very well cared for and clean. Super nice people running the business.

Recommended: Yes

Really nice, well maintained and organized.

Nice facilities, wonderful people. I've never rented storage space before but this was a good experience. From the initial telephone call from the prime center to the folks at the facility, it was very accommodating. It's obvious the folks working there love their job. They went the extra mile for me.

Recommended: Yes

Professional , Courteous, Patient staff

The staffs work ethics was a remarkable experience.

Recommended: Yes

Helpful

Great service, convenient facility.

Recommended: Yes

Great experience with Prime Storage!

We needed a storage facility for our newly purchased RV. I called Prime Storage and spoke with Myra. She was awesome!!! I then received a call from Jess, one of the Prime Storage managers. She reviewed my reservation and answered all of my questions. At check-in, I met Jess and she provided great customer service, and even drove me back to my RV so that I could pick-up my bike.

Recommended: Yes

Great storage

We like the location and price is fair We used to have storage here before but no longer needed it! Now we are moving again and need big storage again so we definitely came back to same place

Recommended: Yes

Great experience with fantastic employees!

No issues great customer service for me. Very friendly people. Very helpful when needed. Thank you.

Recommended: Yes

Courteous staff; very clean facility.

I was impressed with the cleanliness of the office, and the property overall.

Recommended: Yes

Great customer service and has everything you need

Great service and nice location. Has everything you're looking for and many options to choose from

Recommended: Yes

Great moving experience

The whole moving process has been pretty smooth. The facility is impeccably kept, the staff were most helpful and the location is great.

Recommended: Yes

The exception

I have rented storage in several cities. This is by far the nicest yet. The staff is friendly, courteous and helpful. Most significantly is the overall appearance of the entire site. Landscaping is very professional and attractive. Office area is professional. All drives and alleys are well maintained. Gates are operational (I say this because some sites are horrible about maintenance). Units are clean and interiors are in good order. Ovrral a very good experience.

Recommended: Yes

Well-kept clean facility

Would recommend Prime Storage to any and all. They regularly maintain the facility and they’ve always been great to work with. Plenty of security cameras around and their gates are usually working.

Recommended: Yes

Convenient and well maintained.

This location was recommended to me by a friend and I am completely satisfied. It is clean, well maintained, and easy to access. The associates are very friendly and accommodating. I am renting a climate controlled larger unit.

Recommended: Yes

See below

We have been at this facility for over five years. We noticed after the new management took over the level of customer service plunged. Your representatives at our management office don’t have authority to make any decision. The “local” feeling of the office is gone. Office staff revolves with new faces and they don’t have good experience with the business.

Recommended: No

Impressive facility and management!

Excellent facility and staff is accommodating As well as customer friendly вќЈпёЏ

Recommended: Yes

Excellent facility and staff!

I have been a customer for 5 years. Danielle and staff have been great! Never any issues. The facility is great! VERY well kept inside the buildings and the outside areas. Fair pricing as well. Definitely recommend this Prime Storage facility!

Recommended: Yes

Quite satisfied

We’ve been tenants for several years. Never had any issues.

Recommended: Yes

Convenient location a plus.

Staff always courteous and friendly. Building well maintained.

Recommended: Yes

Always good to come home to good people.

I am a long-time client that travels and depends on all of you. Is nice to know my property is safe. Thank You!

Recommended: Yes

Why so many price increases?

If the prices keep going up going to have to look at other facilities. Second price increase in a few months!

Recommended: Yes

Think the increase in price is a deterrent.

Like the facility but still have to use dehumidifiers in my climate controlled space.

Recommended: Yes

Manager would not call back.

I provided a copy of my insurance on the boat I was storing, however it never got added to my file. This resulted in me being charged a separate fee for insurance through the storage provided. I stopped by the property to sort this out multiple times and was told that they would email cooperate and the manager would get back with me. It’s been 5 months and I’m still waiting.

Recommended: No

Good service

Excellent service and very professional Employees!

Recommended: Yes

Great customer service

Staff is always friendly and helpful, facility always seems clean as well as the grounds and parking lot.

Recommended: Yes

Overall a most professional operation

Your staff is the most professional I’ve encountered; their willingness to help with any issue, with cheerful attention, is extraordinary! We have a problem with getting your invoice to my computer. We’re not sure at which end this issue exists and the staff is working a solution. I do resent the charge you impose for mailed invoices.

Recommended: Yes

Great place! Very friendly people.

Great place! Very clean! Staff is very friendly and professional. When we had our movers come to move our items they informed us that we needed a larger storage unit. It was right at closing time. They staff helped us make the change at the last minute.

Recommended: Yes

Great storage and staff

I have no complaints other than UPS blocking hallway entrance during Christmas and the gate still not completely repaired. I don’t feel safe “working” in my unit with the gate up. Staff is always pleasant and answers questions in person and in the phone promptly. Didn’t like price increase without any warning. Fortunately company kept my unit at the previous amount.

Recommended: Yes

No complaints. Clean. Friendly and very professional

I highly recommend Prime Storage for your needs. Ive used both climate controlled and outdoor and both have suited my needs. Excellent Customer Service Clean and neat grounds Priced Right

Recommended: Yes

Awesome!

Quality space and professional staff. Beyond expectations

Recommended: Yes

Lack of customer service

Asked to move lots because of a tree dropping berrys on my camper roof and they acted like they didn’t even care at the camper itself is $140,000 camper.

Recommended: No

Great staff and very friendly people to work with

I have use several storage facilities in the past. This one is the cleanest one so far

Recommended: Yes

Convenient

I have found this storage facility to be convenient. Also, they communicate well with their clients. The facility is clean and I feel my belongings are safe in this facility.

Recommended: Yes

Great Customer Service

We have been very pleased with Prime Storage and its customer service. Always returns your phone calls and answers emails in a timely manner.

Recommended: Yes

Clean, close, friendly people that go the distance to ta careof you!

5 STAR facility with clean units and storage areas! Put that together with a awesome staff that takes care of you and you get a win every time!!

Recommended: Yes

Great place, safe, clean, and great customer service

Very happy, my only complaint would be D building's "climate control", it can be very hot and humid in the summer in this building, and the winter can be cold, but not as bad as the summer heat.

Recommended: Yes

Little pricey for units you can't access 24/7

Great customer service BUT horrible prices on units & packing supplies. Lock was $15 & she said that was already half price!!!??? Insurance is required, theirs is $13 month for $3,000 in coverage.

Recommended: Yes

Great place

Staff is great friendly and helpful

Recommended: Yes

convenient storage facility

I hope you don't start raising your rates every few months like you have in the last year. Martin's Storage did that and that's why I left them and moved to you.

Recommended: Yes

Great service

I think you should give a discount to military veterans.

Recommended: Yes

Loved the customer service!

When I arrived- the person at the counter was very nice- she tended to my needs and got me all ready to get my unit.

Recommended: Yes

Great

Overall the service has been great. The staff is always pleasant and friendly. The property is always clean. The only negative I have is that when Prime bought out Monkey Junction Storage their prices went up $27 a month. I was not happy with that.

Recommended: Yes

Satisfied with rental location.

I feel my items in storage are safe & secure

Recommended: Yes

Review March

Storage place is great, wish prices hadn't went up.

Recommended: Yes

周慮歳

We have used this storage place for a long time. Today we emptied the last things we had stored there ..... all the items we had to store were none the worst for being there. Antiques and family items were safe and well protected. Just a thank you from a former customer.

Recommended: Yes

customers since aug. 2018

have been satisfied with storage units. only change is ownership, management. have had office work with us on fees changes since we have 4 units. am appreciative of that. thanks

Recommended: Yes

Easy access. Clean. Helpful employees.

Location is convenient and the grounds are well maintained. Employees are very pleasant and helpful.

Recommended: Yes

Best place I have ever used

I have used other storage places before and this one was the best. It's nice and well maintained, very clean, secure, and the staff is really nice. I don't have to worry about my belongings being damaged from a perpetually leaking roof or the doors warped and don't shut right. This place is really nice. For the same cost as other places not nearly as good. I would definitely use this place again.

Recommended: Yes

Great place and good people.

Wood use them again if I have a need to in the future.

Recommended: Yes

Satisfied Customer

I’ve been a customer for about 3 years and have no complaints at all. I switched to a bigger space with ease.

Recommended: Yes

Nice facility but rent just keeps going up.

Had a leak in adjacent unit one time and had to go check mine. No adjustment was made to my rent even though I had to come inspect my unit and spent my time doing it. Also my rent keeps rising. It has almost doubled in the years I’ve been renting there.

Recommended: Yes

Great storage facility..could be a little colder but is better than nothing

Great staff! Clean place! The AC cluld be a little lowered but it is better than nothing.

Recommended: Yes

Very easy to access, and great office personnel.

We have been here using our storage unit since 2016. Money well spent for us. We get treated very nice and it is so nice to have a place to keep some of our stuff. Safe and sound, clean, and so easy to access.

Recommended: Yes

Helpful, courteous and welcoming staff,

Units are very clean. I have rented on large climatized for about 3 years now and just rented a smaller unit three weeks ago. Very satisfied!

Recommended: Yes

Great storage facility

Rented storage for over 5 years. It is always clean and ready to use. The staff are always friendly and accommodating. I highly recommend this facility for your storage needs.

Recommended: Yes

I miss Monkey Junction Self Storage

Too corporate now, we used to get a phone call when rates were going up or mandatory storage insurance is being applied. Now its all USPS or E-mail. Plus, there is a teenage truck 'garage' operating every night a few down from our unit. Makes parking difficult.

Recommended: No

AMAZING

One of the best decisions I have made in a while was picking Prime Storage. Totally amazing customer service! So well kept and clean. All the staff are amazing! From the front desk manager to general manager and even the owners all super to deal with. A real pleasure!!! ( the free month did not hurt either! )

Recommended: Yes

Clean, New, Well Maintained facility.

Very nice high end facility. Prices seem competitive. Been using them since 2017 for extra storage after I moved full time into a condo with limited storage. Been through several major storms and so far so good keeping dry and secure.

Recommended: Yes

Great service

Clean property, great space and very nice people always willing to help if you have any issues with your unit or lock.

Recommended: Yes

Yes I would recommend it

Everything has been good except for the door to get in to the building always gets stuck.

Recommended: Yes

Very profession, well maintained and very secure

Great people. Very easy to work with. Always very helpful. Always clean and well maintained facility

Recommended: Yes

Prime made everything easy.

The people we deal with are friendly and made signing in easy. Having the monthly charge online easy in fact I do not worry about it.

Recommended: Yes

Wouldn't use any other storage facility.

Everyone very pleasant and helpful. Unit perfect.

Recommended: Yes

Office staff is friendly and efficent.

Staff is always friendly and helpful.

Recommended: Yes

Overpriced and poor customer service

They raised my rate without informing me. They also make me pay for their insurance and continue to request my homeowner declaration page. There are cheaper places and I was with the original company monkey junction storage that’s the only reason I’m at prime storage because they changed owners

Recommended: No

they are professional

they are professional and nice

Recommended: Yes

Clean Facility, But Rent Keeps Getting Bumped Up Often

This Facility Is Very Clean And The Staff Tend To Be Genuinely Friendly. However, In The Past Year My Monthly Rent For Two Units Has Been Bumped Up From $460.00 to $527.00 and Insurance for the Units have went up as well. (Use To Be $7.00, Then $9.00, Then $11.00, And Now It’ $13.00 A Month). Every few months I get an e-mail stating price increase. If they keep doing this they are going to loose business. Right down the street at a different storage facility, the same size unit is only $185.00 instead of $248.00 plus insurance. (The other cheaper storage facility has a waitlist on those units or otherwise I would be over there).

Recommended: Yes

good place to do business with

I started out as a 6 month rental and having refurnish 1 and a half homes, I am still there after 4 years. It is a clean, safe and safe place.

Recommended: Yes

Excellent place to store an RV

Very professional staff and very caring

Recommended: Yes

Storage Unit

Didn't like the rate increase when purchased by new owners. The security gate was damaged and was not repaired for an extended period of time. The opened gate allowed anyone who wanted to drive in anytime day or night. This granted an easier access to units. A gate with a security code, was a deterrent. Was not notified that the security gate was not in service. (extended period of time) A gate with a pin code access was a great bonus to feel like your unit was being protected by having minimal people with access and if something were to take place a record of the pin code access should have been maintained by the office. I have been late a few time with my rent and did receive a nice courtesy call. The recently sprayed surface looks nice.

Recommended: Yes

Pricing is a little high.

The parking spaces lot is extremely muddy when raining and your patrons cars and trucks become covered with mudd.This lot needs paved!

Recommended: Yes

Great service & security

The office service is always helpful. The establishment is always clean. I'll feel safe that my belongings are safe with their security measures.

Recommended: Yes

Super friendly staff and super clean units !

Best customer service and cleanest units I have ever rented.

Recommended: Yes

Great location and clean

Not a single problem. Highly recommend

Recommended: Yes

Said they were going to pave, did not. Then went up in monthly rate.

Made promises but did not keep and then went up in price

Recommended: Yes

Awesome staff

The staff was amazing they very detail and covered all aspects of rental , me my experience great!

Recommended: Yes

Great Service

Great customer service. Place was clean and had the spot we needed.

Recommended: Yes

EASY to work with

Tonya was extremely helpful and made the move easy also.

Recommended: Yes

Great

The employee was very nice and friendly and very helpful

Recommended: Yes

We have exactly the space we needed where we needed it.

Mary, when we first called, and Cody making it all happen....great team and we thank them both.

Recommended: Yes

quick and convenient

New management...seems like a good move

Recommended: Yes