Mini U Storage - Berlin

Fantastic Customer Service

I don’t usually write reviews. But I had to give props where they are due. The employees who work at this facility are phenomenal!! Fast courteous go above and beyond to help you in any way they can.

Recommended: Yes

Process was easy and flawless

My experience was positive and the customer service was great!

Recommended: Yes

Great Facility and Top Notch Customer Service

I found the facility very clean and well maintained. The woman who helped me move in was phenomenal! Very kind and willing to assist wherever needed. The check in process was quick and easy.

Recommended: Yes

very easy

easy to rent and employee very helpful

Recommended: Yes

Very helpful

Great customer service and very patient with customers.

Recommended: Yes

Great

New friendly clean hopefully always safe

Recommended: Yes

In person

Everything was great . Customer service was amazing.

Recommended: Yes

10/10

Damon was very personable and friendly and helpful and made me feel less stressed about things. The unit was clean the whole facility was clean and well lit so felt safe going to my unit in the evening. Will definitely use this place in the future.

Recommended: Yes

Quick & hassle free

I had a pleasant sign up. The manager was quick and there were no issues. The rental truck was free. What more could you ask for

Recommended: Yes

Excellent service

Management staff is extremely helpful. Unit was exactly as advertised

Recommended: Yes

I couldn't be happier!

This is my 2nd time using Mini U Storage. They are very reasonable and customer service is excellent

Recommended: Yes

Can’t beat the rental cost!

I would definitely recommend this storage facility. Customer service was excellent!!! I love that they have a truck on sight and available for use! I had a great deal, it came free with storage rental!! Can’t beat that : )

Recommended: Yes

Nice place

Not disappointed & downsized my big one to a smaller on… very organized

Recommended: Yes

Great experience

They were very nice and accommodating. I would surely recommend their Storage.

Recommended: Yes

They are wonderful!

Between renting a storage unit and using their truck the transaction was painless. And their specials are really good. I would definitely recommend them.

Recommended: Yes

Awesome Employees, clean, convenient!

The employees go above and beyond for their customers, its clean, they have a truck you can use, the prices are competitive and they offer specials. This is my new go-to storage place!

Recommended: Yes

great experience

The people at the unit where very helpful and friendly and it was great expernce

Recommended: Yes

Yulia is a life saver!!!!

I usually dont write reviews but when someone goes above and beyond the way Yulia did i really have to tell the world. I had the best, most pleasurable, so extremely,helpful hassle free customer service i have had in a very long time!!!! I wish more people working in the customer service industry were like Yulia. Moving is so stressful but she made things so much easier. You have an employee that is absolutely priceless. I will be recommending your establishment to everyone i know as well as on social media to let them know what an amazing staff you have at your Berlin location. Thank you so much for them and I am glad I chose mini u storage everything about the place location, safety and security, staff and prices are so great!!! Look now further this place is 5 stars!!!!!!

Recommended: Yes

Customer service

Yulia was extremely helpful. They had everything ready for us when we arrived. Definitely loved this family business. If anyone is looking for a storage facility, I would send them here!

Recommended: Yes

great business

Excellent service, very nice Friendly, professional staff

Recommended: Yes

Awesome representative

Awesome employee very professional and cool

Recommended: Yes

Very quick and easy registration. Helpful and engaging staff

I needed a last minute storage during my move. I found Mini U online and am so happy I did. Yulia was so helpful and kind. The facility had easy access to my unit which was great. I’m extremely happy with my choice.

Recommended: Yes

Overall good.

The experience was good overall.

Recommended: Yes

Highly recommended.

Excellent service! All went well and quite pleased with how everything turned out.

Recommended: Yes

Service

Man is very nice and helpful. Gives you 50% off first month, free truck and $10 Starbucks gift card. Very easy to use and get to. Very happy with service.

Recommended: Yes

easy to reserve online

Other than being crashed into a cement pole in reverse on the golf cart as I was being taken out to check unit size, everything was good. My neck is not doing well so that was not a great experience. Also did not receive the Starbucks card as referred to on my confirmation. Haven't been back there since Saturday when I moved my belongings in but the place looks clean and well taken care of.

Recommended: Yes

Property manager was very thorough and professional.

Clean facility, convenient, professional and courteous property manager.

Recommended: Yes

Great experience!

The employee was helpful! Able to answer all my questions and brought me to the storage unit!

Recommended: Yes

Experience was okay

Online reservation was good. Never got $10 Starbucks card. On site guy was friendly but never in office. I had to call him every time.

Recommended: No

Clean and ample space storage

Great staff and courteous @ every end.

Recommended: Yes

Fantastic staff experience

Would love to recommend people to use this facility

Recommended: Yes

Great Storage Facility

Damon was excellent in getting us processed

Recommended: Yes

Easy process, friendly management

Convenient location. Quick and easy process.

Recommended: Yes

Very clean storage

Manager was very helpful very nice. Good area. Accessible

Recommended: Yes

Excellent customer service

The entire process was fast & storage unit was clean & whole area was well maintained. I have already recommended coming here to a friend

Recommended: Yes

Very friendly.

Very nice people, helpful whole process was quick and easy.

Recommended: Yes

I recommend to anyone looking for a storage unit.

Amazing service. Yulia at the front desk is the best. Perfect experience.

Recommended: Yes

Excellent experience!

I was not looking forward to having to rent storage space, but my experience with securing a unit at Mini U Storage made me grateful! The location is convenient and the site super clean and safe, but the best part of the experience so far is the service! I prefer to do business with places that employ people that care about the work and the customer and both were apparent within minutes of arriving at the site. I can not thank you enough! I will be sure to refer friends and family in need of storage to Minu U in Berlin!

Recommended: Yes

Was a pleasure doing business with this company.

The establishment has met all my needs and I highly recommend them.

Recommended: Yes

Overall very good experience

Hassle free experience easy access I recommend it

Recommended: Yes

Easy and convenient!

Process was very easy to reserve the unit. Highly recommend!

Recommended: Yes

Excellent storage facility

Very friendly staff and good customer service. Very professional. Made everything easy and convenient.

Recommended: Yes

Nice need lights in each unit

Nice place and secured surroundings Just need lights inside each unit since its open to 9pm!!!!!!!!!!!!

Recommended: Yes

Great facility and staff

Gentleman at front desk was great!

Recommended: Yes

Great service

It was a great experience! very helpful and kind, did not have to wait long.

Recommended: Yes

Great couple to work with!!

Needed a storage unit last minute-sold our hse- These guys went out of their way with customer service!

Recommended: Yes

Clean, friendly, and professional!

Very reasonably priced unit for the area. Very friendly service and very professional. Highly recommend!

Recommended: Yes

Wonderful!!

Very happy with the service and overall experience! Thank you

Recommended: Yes

Moving In was A Breeze

Moving in was quick and easy. Staff was very friendy, helpful, informative, and welcoming. The complex is very clean and well maintained. Will definitely recommend to family and friends.

Recommended: Yes

Great storage facility

I came on a Tuesday and there was a very nice woman by the name of Yulia, who was very patient and went out of her way to help me. We inspected the storage unit, which was VERY clean. She was friendly and went out of her way to accommodate me. The last paperwork took about 15 mins and we were done! I also took advantage of the free truck rental just pay for the insurance and the gas, which is cheaper than a rental. The rates are great and would recommend this facility to anyone!

Recommended: Yes

Very amenable and personable interaction.

I have two storage units and am very satisfied

Recommended: Yes

Very nice Managers.. Great price!!

Very nice Manage. Great price!!

Recommended: Yes

Great service

Owners were great and made sure we had everything we needed to move into our unit. 10 x 15 unit was a perfect size for my one-bedroom apartment. And the fact that I got to use their truck instead of renting a U-Haul and spending extra money was a huge help for me and my family.

Recommended: Yes

Best customer service, friendly, helpful, clean. Amazing

Wonderful couple. They are so friendly, kind, helpful. I cannot begin to express how much they have helped making this first time experience of using a storage facility so pleasant. I felt like they were family and have really become family. Thank you Yuliya and Damien.

Recommended: Yes

Changed my day!

Was not having the best day. Walked in to sign in and The owner was wonderful. Made everything easy. She was pleasant. Professional, efficient, and pleasant

Recommended: Yes

Fast and convenient!

The staff was so friendly and helpful. I got in and out in no time! I’ve had to use a few different places but i have to say they have the best customer service

Recommended: Yes

Cheap storage

The prices were very reasonable

Recommended: Yes

Mini U Storage is second to none, most friendly storage facility

I have used Mini U Storage for my storage needs in the past. Moving from a 4 bedroom house into a 2 bedroom apartment was rough, but having my belongings in a clean and safe environment made my move go smoothly. This time I'm moving to the other side of town and of course the same wonderful service with a smile

Recommended: Yes

Awesome

Very happy with the knowledge of the staff with helping me get the right size and saving time and money. Very friendly and great customer service.

Recommended: Yes

Great customer service

Tara and Dana were great, they clearly explained everything that I needed to know about moving into the storage unit. The check-in was fast with no problems.

Recommended: Yes

Easy set up and helpful

Very helpful staff and easy to set up.

Recommended: Yes

Super nice folks, clean facility

Very accommodating owners. The storage unit was in good shape.

Recommended: Yes

Very Friendly

Both representatives at the facility were very friendly and helpful. I booked via phone/sparefoot.com and they were great as well. Highly recommend.

Recommended: Yes

Excellent customer service!

A very clean facility with fantastic customer service. Pricing was reasonable, property is secure and very well maintained. I would and I will recommend to friends!

Recommended: Yes

Friendly Staff

The staff at this facility are courteous and helpful.

Recommended: Yes

The gentleman running the place is very nice and helpful

The man that rented me my storage space was very pleasant and helpful. I was very stressed that day and he helped calm me. So my day turned out pleasant thanks to the man that rented me storage that day. I would highly recommend this place to anyone

Recommended: Yes

So easy to apply

Simple & very efficient. Carl took the time to explain everything.

Recommended: Yes

Fair pricing. Clean facilities

Fair pricing. Clean facilities

Recommended: Yes

Great unit for the price

The clerk made everything so easy.

Recommended: Yes

Move in was easy the unit was ready to go by the time I arrived

I will definitely be recommending Mini U storage of Berlin to friends and family. They are extremely nice and helpful. Great with recommending the unit size and helping me with the free truck rental on short notice.

Recommended: Yes

A VERY CLEAN AND FRIENDLY ENVIRONMENT.

They were very pleasant to work with. Answered every question politely . Very efficient in dealing with the public.

Recommended: Yes

Being a first time renter I was very impressed with the whole process.

Since this was a First Time to rent a space I did not know what to expect other than to follow the printed recommendation of what to do and what to have with you when you go to the location to finalize the rental agreement and inspect the storage unit.. The customer service representative was pleasant and very helpful in answering all my questions. .

Recommended: Yes

Great customer service

Explained everything thoroughly and answered all of my questions. Showed me the unit before I purchased.

Recommended: Yes

Great costumer service

Were very helpful. Allowed me to see the unit first and went over all of the details before signing anything.

Recommended: Yes

Great costumer service

Were very helpful. Allowed me to see the unit first and went over all of the details before signing anything.

Recommended: Yes

Great location and customer service

We received great customer service. The employer explained everything very well and went above and beyond for us, he even show us the unit prior to us purchasing it to make sure we had the size we wanted.

Recommended: Yes

Great Experience

Great experience from the beginning. Customer service was very helpful and the price for what you get is competitive. Will recommend.

Recommended: Yes

Wonderful Customer Service

Customer service was top notch and he made the process simple.

Recommended: Yes

Clarence is awesome!

The store is very clean, the area was well lit. Clarence is awesome! Excellent customer service!

Recommended: Yes

Great and friendly service!

Check in was easy, we even got a ride in the golf cart to check out our space. It wasn't made clear that the truck rental would not be handled by Sparefoot, and that we had to call Mini U to rent that. Thankfully, the 1 truck they have wasn't already rented. But overall, great experience so far. Good discount using AAA.

Recommended: Yes

great price

mgr. was aces. explained all details accurately. upfront with answers.

Recommended: Yes

manager is a great person.

all questioned answered. friendly and helpful

Recommended: Yes

Seamless friendly competent service!

Thank you, So far it has been a great experience!

Recommended: Yes

Great service

Service was great and price was amazing

Recommended: Yes

Great Service

I am satisfied with the service.

Recommended: Yes

quick service. Clean unit and free use of truck

Recommended: No

Awesome facility

Storage unit was clean, grounds were kept nice. Staff was very helpful!

Recommended: Yes

New Customer Review

The attendant was pleasant and registration was fine. AAA discount gave one month free. Unit was clean and access was easy. Good value compared to area units. No complaints.

Recommended: Yes

Awesome

Recommended: Yes

great price, clean and secure

first time storage unit renter. Great price on a 10x10. Carl was pleasant and helpful. Unit was clean and easy to get to. Very Happy.

Recommended: Yes

Extremely pleased with the friendly customer service and the very reasonable pricing compared to other nearby storage. Free truck rental definitely influenced my decision to choose Mini U Storage. Definitely pleased with my decision.

Recommended: Yes

NOT CONTACTING MANAGER

I needed to talk to manager about somethinf we arranged about my storage

Recommended: Yes

Awesome experience!

Awesome affordable price for what I need at this time.... Sparefoot keeper me updated on all Information all the way up to my reservation.... Customer service was very helpful when I arrived. Good stuff

Recommended: Yes

Good place

Nice people to work with. Good place.

Recommended: Yes

Good in general. No complaints.

Recommended: Yes

Best price around, safe area on Rt. 73

This storage unit is just right for the overflow from my small office. 5X5 will fit plenty of old files, unused furniture, and overstocked merchandise purchased on sale! The facility is safe with a gate that has keyless entry, and it is located on a major highway (Route 73) in Berlin, NJ which makes the units accessible as well as visible to passersby. The security is important for women.

Recommended: Yes

Excellent service.

The staff where friendly, helpful and professional.

Recommended: Yes

Nice facility

Nice facility. Check in could be quicker. Otherwise great.

Recommended: Yes

Chris was very helpful with check in

Recommended: Yes

The staff is very pleasant and helpful

Recommended: Yes

Friendly employees, Best price around

Love the place. Carl is wonderful and helpful,so is the lady that works there, I forget her name. The driveways are always clean and so is the bathroom! I told my brother about Mini u storage and he rented 2 units! I would recommend this place to anybody.

Recommended: Yes

Recommended: Yes

Best deal ever.

Easy reservation extremely reasonable. Thanks

Recommended: Yes

Excellent experience!!

Recommended: Yes

Can't complain!

Patty was very nice and gave me all the information I needed in great detail. The storage space is exactly what I needed. Can't complain at all!

Recommended: Yes

Recommended: Yes

FABULOUS SERVICE & PRICE

I am delighted with the service I received from Carl at the Berlin location. The price was great, everything was clean and done with ease - thank you for making what could have been a very stressful time very pleasant! Have already told a lot of people about it and will continue to do so.

Recommended: Yes

Recommended: Yes

Friendly, helpful service. Great price and very clean. Glad we found this through Sparefoot!

Recommended: Yes

A relatively smooth experience.

Recommended: Yes

Recommended: Yes

Easy!

Easy check in, paperwork was quick & simple, all at the best price around. Facility is clean & secure.

Recommended: Yes

Originally requested 10x10..gentleman showed both 10x10 and 10x15 so I could make decision comfortable for my circumstances. Very Helpful!

Recommended: Yes

Recommended: Yes

Simple and quick move in process

Very easy check in, Patty was wonderful. Answered all questions my wife and I had and explained everything thoroughly. Use of the box truck was also very helpful. Would definitely recommend this location.

Recommended: Yes

Recommended: Yes

Facility is managed well, personnel are very helpful

Recommended: Yes

It was such a great experience...I reserved a second space

Patty was wonderful, the process was quick and painless and the space was spotless and dry. If you need extra space, I highly recommend this Mini U location (Berlin) !

Recommended: Yes

Very smooth and easy to check-in. Would recommend this facility. Management was very helpful.

Recommended: Yes

Recommended: Yes

Great service,

An excellent facility for storage my [possessions.

Recommended: Yes

Everything was great

Recommended: Yes

Recommended: Yes

PRICE COULD BE BETTER

Recommended: Yes

Service Clerk was very helpful in obtaining the most economical storage for my needs.

Recommended: Yes

Recommended: Yes

Great service and amazing value

Recommended: Yes

What great customer service!

The onsite manager was a pleasure to deal with, cooperative, kind, helpful. I could not have asked for better service with a smile :)

Recommended: Yes

highly recommend

first class operation best value staff is exceptional

Recommended: Yes

Quick and friendly service. In the same day as reservation.

Recommended: Yes

Easy check in and super friendly staff!

The facility was just as described and exactly what my business needed.

Recommended: Yes

The customer service rep was extremely kind, and helpful! I enjoyed the experience very much, sinec this was the first time every renting a storage unit, I must say, it was very well done!

Recommended: Yes

Patty was very helpful and very sweet.

Recommended: Yes

Very personable staff, highly recommended!!!

Recommended: Yes

Great Customer service, clean and secure facility, tremendous pricing!

Recommended: Yes

GREAT SERVICE

It was so easy to get set up. The manager is the one that handled it. GREAT customer service!

Recommended: Yes

Convienant service at affordable cost

Stopped in without a reservation. Lady at the desk was very helpful and knowledgeable about renting units. She took us to see the unit before we signed any paperwork to make sure the size would accommodate our needs. I would highly recommend this facility.

Recommended: Yes

Excellent value and outstanding customer service. Clean units also.

Recommended: Yes

Five Sar***************************A

Recommended: Yes

Very straight and direct. Prices were even better when I signed the lease. Will definitely use again!

Recommended: Yes

Great place.

I found this deal on Sparefoot for a storage unit at Mini-U-Storage in Berlin, and it is a great deal. The unit is better than other places as well. I actually left another place for this one. The other place wasn't the full size it claimed to be, and was more expensive. This one is sized as advertised, and I received great service from the staff. I've stored at 3 other place previously, and I'm very happy here, especially with the price. I plan to stay.

Recommended: Yes

Good so far

Recommended: Yes

Very good. Great Customer service. Fast service

Recommended: Yes

The only thing I would change is that it is not a climate controlled facility, and the spiders drive me crazy. However, the outstanding customer service service, price, and convenient location keep me coming back. Thank you for asking. :)

Recommended: Yes

Recommended: Yes

Manager very knowledgeable of facility & cost associated with same. He was very neat in appearance and very friendly and professional.

Recommended: Yes

very friendly ..and great rates...

Recommended: Yes

Customer Service was excellent. I love the fact you can go to your until 24/7.

Recommended: Yes

Recommended: Yes

Recommended: Yes

the customer service is great the storage units are clean it's nice being able to access your stuff 24/7.overall I would recommend this to family friends and acquaintances

Recommended: Yes